Audience
Businesses with storefronts and physical locations like in hospitality, retail, service, and healthcare
About Swell
Turn customers into a marketing machine. Earn more five-star reviews, get found in local search, get more customers, and chat/engage customers. Turn texts and emails into trustworthy reviews. Learn how customers feel and improve customer service. Turn new reviews into higher search rankings and more customers walking in your door. Turn customers into raving fans. Chat with them and solicit reviews and feedback in one view. Swell is the #1 growth platform for local businesses.
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Do you have customers, clients, guests or patients? Then Get More Reviews will work for your business. Collect new reviews & display your existing reviews straight from your website. Automatically share your best 5-star reviews as posts on your Facebook page. Get alerted when new reviews come in so you can take action and respond if needed. See how your business is performing and where you need to focus your efforts.
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Pricing
Pricing Details:
No Start Up Fees.
Free Trial:
Free Trial available.
Integrations
Company Information
Swell CX
Founded: 2016
United States
www.swellcx.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Swell Frequently Asked Questions
Swell Product Features
Customer Experience
Action Management
Supported
Analytics
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Trend Analysis
Supported
Customer Segmentation
Not Supported
Knowledge Management
Not Supported
Text Analysis
Not Supported
Customer Satisfaction
360 Degree Feedback
Supported
Analytics
Supported
Feedback Collection
Supported
Survey Management
Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Reputation Management
Campaign Management
Supported
Gamification
Supported
Review Generation
Supported
Review Monitoring
Supported
Social Media Metrics
Supported
Social Media Monitoring
Supported
Response Management
Not Supported
Sentiment Analysis
Not Supported
White Label
Not Supported
Review Management
Campaign Management
Supported
Dashboard
Supported
Negative Feedback Management
Supported
Response Management
Supported
Review Monitoring
Supported
Review Notification
Supported
Review Request
Supported
Sentiment Analysis
Supported
Social Sharing
Not Supported
White Label
Not Supported
Swell Additional Categories
Swell Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great tool for communication and gathering reviews!" Posted 2020-08-06
Pros: I love the dashboard and mobile app. The product is super easy to use, and very effective. It was easy to setup and integration with out CRM, and the support team has been great to work with.
Cons: Nothing to not like about Swell. Every business should use a tool like Swell.
Overall: Swell has been amazing for our business. We've streamlined our process of collecting reviews and feedback, and and improved the way that we communicate with our customers and website visitors.
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