Alternatives to Stratifyd
Compare Stratifyd alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Stratifyd in 2024. Compare features, ratings, user reviews, pricing, and more from Stratifyd competitors and alternatives in order to make an informed decision for your business.
-
1
Looker
Google
Looker, Google Cloud’s business intelligence platform, enables you to chat with your data. Organizations turn to Looker for self-service and governed BI, to build custom applications with trusted metrics, or to bring Looker modeling to their existing environment. The result is improved data engineering efficiency and true business transformation. Looker is reinventing business intelligence for the modern company. Looker works the way the web does: browser-based, its unique modeling language lets any employee leverage the work of your best data analysts. Operating 100% in-database, Looker capitalizes on the newest, fastest analytic databases—to get real results, in real time. -
2
Domo
Domo
Domo puts data to work for everyone so they can multiply their impact on the business. Our cloud-native data experience platform goes beyond traditional business intelligence and analytics, making data visible and actionable with user-friendly dashboards and apps. Underpinned by a secure data foundation that connects with existing cloud and legacy systems, Domo helps companies optimize critical business processes at scale and in record time to spark the bold curiosity that powers exponential business results. -
3
Qrvey
Qrvey
Qrvey is the only solution for embedded analytics with a built-in data lake. Qrvey saves engineering teams time and money with a turnkey solution connecting your data warehouse to your SaaS application. Qrvey’s full-stack solution includes the necessary components so that your engineering team can build less. Qrvey’s multi-tenant data lake includes: - Elasticsearch as the analytics engine - A unified data pipeline for ingestion and transformation - A complete semantic layer for simple user and data security integration Qrvey’s embedded visualizations support everything from: - standard dashboards and templates - self-service reporting - user-level personalization - individual dataset creation - data-driven workflow automation Qrvey delivers this as a self-hosted package for cloud environments. This offers the best security as your data never leaves your environment while offering a better analytics experience to users. Less time and money on analytics -
4
Wyn Enterprise
MESCIUS
Wyn Enterprise is a seamless embedded business intelligence platform that provides BI reporting, interactive dashboards, data monitoring, localization support, scheduling, and distribution tools within any internal or commercial app. With easy-to-use designers, designed for self-service BI, Wyn offers limitless visual data exploration, allowing the everyday user to become data-driven while revealing trends and telling the story behind the data. Whether for your business or your commercial SaaS app, Wyn is an ideal solution for both. Embedded BI for your business provides a holistic view of your business and can lead to more insights, increased team collaboration, and overall business growth. Additionally, embedding Wyn in your SaaS app provides white-label reports and dashboards as part of your own app. Embed Wyn and empower your users with a seamless business intelligence solution. Wyn Enterprise's unique server-based licensing means no user fees or limits on data size. -
5
dReveal
InfoArch
dReveal is a comprehensive data visualization and reporting tool designed to empower businesses of all sizes. dReveal integrates effortlessly with products of all sizes, providing a powerful reporting solution that scales alongside your business. dReveal streamlines the reporting process through a two-step approach: Report Building: Craft a variety of report types, including detailed grids, interactive dashboards, or documents reports ready for printing. Reporting Execution: Business users access reports directly within your product, eliminating app switching and boosting user experience. dReveal goes beyond basic data presentation. Create beautiful, informative reports that captivate your audience. Interactive features allow users to drill down into details and explore data from different angles. Flexible exporting options ensure reports can be shared in the most convenient format. Schedule reports to run automatically, keeping stakeholders informed with the latest data. -
6
Eleveo
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted. -
7
Yellowfin
Yellowfin, Inc
Yellowfin is a global analytics and business intelligence (ABI) software vendor with a suite of world-class products powered by automation. Yellowfin is recognized as an innovator by the world's leading analyst firms. More than 29,000 organizations and over 3 million end-users across 75 countries use Yellowfin every day. Yellowfin supports the builders, the designers, developers, data scientists and devops, who assemble and embed data solutions into business applications and workflows. The platform delivers multi-experience analytics that allows decision makers to see, understand and do more with their data Yellowfin is the only enterprise and embedded analytics suite that successfully combines action-based dashboards, automated business monitoring, data discovery and data storytelling into a single, integrated, seamless platform, and was recently named a Visionary for the third consecutive year in the Gartner 2022 Magic Quadrant for Analytics and Business Intelligence Platforms.Starting Price: $50.00/month/user -
8
Toucan
Toucan
Toucan is a customer-facing analytics platform that empowers organizations to drive engagement with the best end-user experience. From data connections to the distribution of insights anywhere they're needed, Toucan makes it easy. As a result, Toucan analytics are used 3x more than the industry average. Users can connect to any data, cloud-based or other, streaming or stored, with hundreds of connectors. Preparation of data is equally simple with data readiness features that lets business people perform tasks that would ordinarily require an expert. Visualization takes the form of “data storytelling” where every chart is accompanied by context, collaboration, and annotation so that users understand the “why” and not just the “what” of their data. Finally, deployment and management are made easy with one-touch deployment from staging to production, easy embedding, and publishing to any device. -
9
MicroStrategy
MicroStrategy
Quickly deploy consumer-grade BI experiences for every role, on any device, with the platform that provides sub-second response at enterprise scale. Build consumer-grade intelligence applications, empower users with data discovery, and seamlessly push content to employees, partners, and customers in minutes. Using our open platform, inject the data you trust into the tools you love. Learn about MicroStrategy's #1-rated platform for Embedded Analytics. Deploy mobile intelligence solutions for every user on any device, customized for your organization with no coding required. The fastest, most efficient way to run your Intelligent Enterprise. -
10
Luminoso
Luminoso Technologies Inc.
Luminoso turns unstructured text data into business-critical insights. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, training, or data input, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and accurately analyze text in minutes, not months. Our software provides native support in over a dozen languages, so leaders can explore relationships in data, make sense of feedback, and triage inquiries to drive value, fast. Luminoso is privately held and headquartered in Boston, MA.Starting Price: $1250/month -
11
Toustone
Toustone
Toustone are data people with a passion for making every business data-driven. Located in regional Australia, Albury-Wodonga, Toustone have developed a BI solution for several different industries to support in addressing challenges across productivity, data visibility, and cohesion along with data trust that will enable you to make better more informed data-driven decisions. Tailored solutions that offer: • Hosting & Data Warehousing • Data Modelling & Visualisation • AI & Data Science • Fully Managed Service This is a fully integrated and customisable solution based on real industry experience to enable any business to produce automated daily KPI reports and visual dashboards. This will give you the ability to quickly and easily drill into the ‘why’ behind the numbers and get meaningful, actionable insights, creating more value from the data you already have! Contact Toustone today to begin your journey to becoming a data-driven company. -
12
Zuar Portal
Zuar, Inc.
The first customer portal built to change as often as your customers' requirements do. Easily create, personalize, update, and maintain a data-driven customer experience with Zuar. Behind every “adoption” problem is a series of issues with UI/UX design, slow response times, limited functionality, manual processes, and a lean overworked team tasked with increasing retention KPIs and OKRs. We know it is essential to provide a consistent, omnichannel experience across various platforms and devices. Zuar is the cornerstone of a data-driven customer experience strategy, which aims to empower businesses by leveraging interconnected data to build trust and transparency. Zuar integrates with business intelligence leaders, like Tableau, Power BI, and ThoughtSpot, and cloud database providers, like Snowflake, Google Cloud, Redshift, and Databricks. -
13
BiCXO
Bicxo
BiCXO is an Assisted Business Intelligence Solution that functions as an in-house MIS. It is a completely automated BI solution that allows you to track your finances, operational metrics, data visualization, and more at the click of a button. With no restrictions on the number of reports or users, all reports are customized to the organization's needs. BiCXO collects data from different sources and streams it in real-time, providing access to integrated data at one point. The solution is fully responsive on any device, with secured login and password. BiCXO is an Assisted BI tool with experts that help implement a powerful reporting and analysis solution tailored to your business requirements, all covered in a monthly fixed fee with no upfront investment.Starting Price: $300 for unlimited users -
14
Voci
Medallia
Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns. With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance. -
15
Yandex SpeechSense
Yandex
A service for deep analysis of voice- and text-based communication channels. Improve service quality and efficiency, and gain valuable insights about what really matters to customers. Get helpful feedback in minutes, we mark up the entire dialog with tags to help immediately identify its key characteristics and evaluate service quality. Cut down on time spent analyzing messages and call records, answer context-sensitive questions, and evaluate your operators’ engagement and the sequence of their actions. Implement a speech analysis system to leverage the capabilities of several of our ML services simultaneously. Develop a support service chatbot, get aggregated results based on accumulated data from chats, and in-call behavior of customers and operators. Create a space in your organization, start a new project in it, and set up a connection. Then integrate your telephony and CRM system with Yandex SpeechSense and start loading all conversations.Starting Price: $0.00008 per unit -
16
Alvaria Engagement Analytics
Alvaria
Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels. Use superior LVCSR technology to establish context and eliminate ambiguity in word recognition. LVCSR provides higher speech recognition accuracy, faster searches and a full transcript than phonetic systems. Use the benefits of full transcription available with LVCSR technology to identify key issues that analysts would not otherwise know to look for – e.g., recognize language patterns, automate the identification of important new topics, apply cluster analysis. Make the complexities of PCI compliance much simpler with an easy-to-use redaction feature. Easily understand the results of automated and manual data searches to deliver the most valuable insights. -
17
Enthu.ai
Enthu.AI
Drive revenue, enhance customer experience and improve operational efficiency through AI-generated insights across 100% customer conversations. Find opportunities to improve sales pitches, unearth compliance issues, enhance customer experience, and much more. Enthu.AI is 100% customizable to your specific use case, be it sales, service, or customer success. Easy data visualization that drives actionable insights across multiple business functions – unlocking revenue opportunities. Filter calls across dates, agents, moments, feedback, duration, call type; and much more. This helps you build and test calls against custom QA hypotheses. Review a 30-minute call in under 30 secs by automatically seeking audio to the duration where a dialogue is spoken. You don’t need to listen to a call end to end.Starting Price: $59 per user per month -
18
Embeddable
Embeddable
Build remarkable analytics experiences, in 10% of the time. Frustrated with your embedded analytics tool, or with maintaining a custom-built charts and dashboards in your app? Embeddable is a next-generation embedded analytics tool where you own the front-end code and we handle everything else, Enabling you to build fully-bespoke, fast-loading charts and dashboards in your app without the engineering costs. Delight your customers, reduce engineering overheads, and deliver your dream experience, fast. Compatible with all major databases. Cloud & Self-hosted. Multi-tenancy. Open source component library + more.Starting Price: On request -
19
Qlik Sense
Qlik
Empower people at all skill levels to make data-driven decisions and take action when it matters most. Deeper interactivity. Broader context. Lightning fast. No one else compares. Qlik’s one-of-a-kind Associative technology brings unmatched power to the core of our industry-leading analytics experience. Empower all your users to explore freely at the speed of thought with hyperfast calculations, always in context, at scale. Yeah, it’s a big deal. And it’s why Qlik Sense takes you way beyond the limits of query-based analytics and dashboards our competitors offer. Insight Advisor in Qlik Sense uses AI to help your users understand and use data more effectively, minimizing cognitive bias, amplifying discovery, and elevating data literacy. Organizations need a dynamic relationship with information that reflects the current moment. Traditional, passive BI falls short. -
20
Bold BI
Syncfusion
Turn your customers into success stories with built-in intelligence featuring state of the art analytics, dashboards and more. Bold BI is a platform designed from the ground up to be embedded, there are no compromises, no shortcuts. Outdated requirements such as “bring all your data into our data store or cube” today add unnecessary complexity to your application. With some solutions, you must design a complex system for data integration and keep the embedded BI data store in sync with your data sources. With Bold BI, you connect directly to hundreds of data sources and any data warehouse of your choice. Deploy with single-tenant mode if you have a shared data model. If you have an isolated data model, use multi-tenant mode to maintain a single source for dashboards and publish across different tenants. Bold BI is designed to accommodate scenarios common and uncommon. Embed Bold BI directly from your application code using powerful JavaScript APIs.Starting Price: $445 -
21
Sisense
Sisense
Embed analytics into any application or workflow to make critical decisions – with confidence. Infuse analytics into everyday applications and workflows to drive better, faster decisions, for your business and your customers. Integrate customized analytics into your applications and products to make analytics intuitive and user-friendly. Boost product engagement, adoption, and retention with the AI-driven predictive analytics platform built for business success. Prepare, analyze, and explore data from multiple sources with Sisense, a leading Business Intelligence (BI) reporting software. Trusted by industry-leading companies, such as NASDAQ, Phillips, and Airbus, Sisense offers an end-to-end, agile BI platform that helps business make smarter, faster data-driven decisions. Sisense features an open, single-stack architecture, best-in-class analytics engine, machine learning, and delivery of insights beyond the dashboard. -
22
Happitu
Happitu
Launch your CX performance and insights into a new age. Happitu is a workforce and scripting platform that acts as your service team's personal coach, giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. With Happitu Vision, all of your customer calls are automatically recorded, analyzed, and scored against a variety of CX metrics. A comprehensive dashboard view immediately identifies opportunities for CX improvement and allows you to drill down to relevant moments in your customer interactions. Design your own metrics to monitor unique and changing customer interactions. Easily search for calls by sentiment and quickly identify where those key moments occur. Happitu guide supports you agents by guiding them through every interaction with custom workflows, responsive scripting, and dynamic help topics.Starting Price: $25 per month -
23
Clarabridge
Clarabridge
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. -
24
HGS Agent X
Hinduja Global Solutions
Streamline your agent workflow while enhancing agent and customer interactions by providing a simplified customer 360° view. Help agents resolve issues faster and reduce hold time with our AI-powered agent assist. Eliminate repetition with our contact center automation and smart actions. Troubleshoot and share screens with Smart consult collaboration. Know how customers feel in real-time with Customer sentiment. Improve response time and reduce multiple screens with a single, unified tool. Monitor service levels and assess performance with quick-access KPI, training, and feedback data. Enable pattern spotting, training enhancements, productivity improvements, and informed decision-making by integrating multiple data sources. Monitor built-in quality assurance dashboards designed to improve agents, teams, and organizations.Starting Price: $119 per user per month -
25
Prodigal
Prodigal Technologies
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk and increase -
26
DataClarity Unlimited Analytics
DataClarity
DataClarity Unlimited Analytics is the only free modern embeddable data and analytics platform in the world that provides a self-service, powerful, secure and seamless end-to-end experience. Highlights: SIMPLIFIED DATA INTEGRATION – Easily connect, join, curate, cache and catalog diverse data through drag and drop, custom SQL builder & AI-powered data profiling. | INTERACTIVE DASHBOARDS – craft compelling reports using 80 stunning visualizations, geospatial maps and flexibility to bring your own charts. | REAL-TIME ANALYSIS – Perform advanced analysis & data exploration using drill-down, drill-through, filters, built-in statistical & predictive models, or your own Python and R code. | SEAMLESS APPLICATION INTEGRATION – Achieve smooth integration with versatile APIs, tailor-made configurations & flexible embedding features. | SECURITY & GOVERNANCE – Ensure adherence to your security guidelines, governance standards, multitenancy, row-level data protection, and Single Sign-On (SSO).Starting Price: FREE -
27
ibi
ibi
We’ve built our analytics machine over 40 years and countless clients, constantly developing the most updated approach for the latest modern enterprise. Today, that means superior visualization, at-your-fingertips insights generation, and the ability to democratize access to data. The single-minded goal? To help you drive business results by enabling informed decision-making. A sophisticated data strategy only matters if the data that informs it is accessible. How exactly you see your data – its trends and patterns – determines how useful it can be. Empower your organization to make sound strategic decisions by employing real-time, customized, and self-service dashboards that bring that data to life. You don’t need to rely on gut feelings or, worse, wallow in ambiguity. Exceptional visualization and reporting allows your entire enterprise to organize around the same information and grow. -
28
ThoughtSpot
ThoughtSpot
Now anyone can find insights hidden in their company data in seconds. Use search to analyze your data and get automated insights when you need them. ThoughtSpot lets anyone ask any questions, find insights, and drill infinitely into their company data in seconds. Stop waiting for custom reports from data experts and instantly answer ad-hoc data questions on the fly. Empower non-technical people to answer their own data questions, while you build a single source of truth with security and governance at scale. Maximize the value of your cloud data warehouse and accelerate speed-to-insight for everyone across your business. Democratize access to insights in minutes and transform the way your company uses data. See how the most innovative organizations use ThoughtSpot to get more value from their data. Deploy as SaaS or software in your virtual private cloud. AI-driven insights so you know sooner. -
29
Latitude
Latitude
Latitude is an open-source embedded analytics framework designed with developers in mind. It integrates seamlessly with your database or data warehouse, leveraging SQL and straightforward frontend components.Starting Price: $0 -
30
GoodData
GoodData
Launch embeddable dashboards, charts, and graphs in unmatched time to market. With GoodData’s self-service analytics user interface, business users can build their own dashboards and visualizations to retrieve the insights they need. Don't pay per user when scaling your business. Plus, as your organization grows in data volume, so will your analytics — without impacting performance. GoodData lays the foundation for flexible data connection and transformation. Advanced data modeling and semantics ensure integrity and accuracy for every metric. Our platform is secure at every level, from multi-tenant architecture to regulatory compliance. Avoid common misconceptions about building a SaaS product with embedded analytics. Read about analytics integration into applications and the must-have features. -
31
Omniscope Evo
Visokio
Visokio builds Omniscope Evo, complete and extensible BI software for data processing, analytics and reporting. A smart experience on any device. Start from any data in any shape, load, edit, blend, transform while visually exploring it, extract insights through ML algorithms, automate your data workflows, and publish interactive reports and dashboards to share your findings. Omniscope is not only an all-in-one BI tool with a responsive UX on all modern devices, but also a powerful and extensible platform: you can augment data workflows with Python / R scripts and enhance reports with any JS visualisation. Whether you’re a data manager, scientist or analyst, Omniscope is your complete solution: from data, through analytics to visualisation.Starting Price: $59/month/user -
32
Zoho Analytics
Zoho
Get powerful actionable insights on your business with Zoho Analytics (formerly Zoho Reports), a self-service business intelligence and analytics software. With Zoho Analytics, businesses can connect and import data from any source, analyze data through visual reports and dashboards, and share and collaborate on reports and dashboards securely. The platform also offers out-of-the-box integrations with leading business apps.Starting Price: $30 per month -
33
Keen
Keen.io
Keen is the fully managed event streaming platform. Built upon trusted Apache Kafka, we make it easier than ever for you to collect massive volumes of event data with our real-time data pipeline. Use Keen’s powerful REST API and SDKs to collect event data from anything connected to the internet. Our platform allows you to store your data securely decreasing your operational and delivery risk with Keen. With storage infrastructure powered by Apache Cassandra, data is totally secure through transfer through HTTPS and TLS, then stored with multi-layer AES encryption. Once data is securely stored, utilize our Access Keys to be able to present data in arbitrary ways without having to re-architect your security or data model. Or, take advantage of Role-based Access Control (RBAC), allowing for completely customizable permission tiers, down to specific data points or queries.Starting Price: $149 per month -
34
AXIS Suite
Abaco Systems
Software tools and libraries that help you make your application faster, stronger, and better. Optimized for high performance, graphical user interface to use within application, graphical user interface tool to facilitate application development, GPU focused image processing, general processing, and display and includes an application programming interface for your application. Add visualization and controls to your embedded application in minutes, even with no GUI experience. The most valuable tool you'll ever use to demystify application performance and determinism. Simplified inter-thread communication. Associated GUI to build the application framework and monitor performance. Control how your application maps to hardware. Visualize how the hardware resources are utilized in real-time. Point-to-point data movement/message passing. Graphical user interface tool to facilitate application development. -
35
Quicksight
Amazon Web Services
Amazon QuickSight allows everyone in your organization to understand your data by asking questions in natural language, exploring through interactive dashboards, or automatically looking for patterns and outliers powered by machine learning. QuickSight powers millions of dashboard views weekly for customers such as the NFL, Expedia, Volvo, Thomson Reuters, Best Western and Comcast, allowing their end-users to make better data-driven decisions. Ask conversational questions of your data and use Q’s ML-powered engine to receive relevant visualizations without the time-consuming data preparation from authors and admins. Discover hidden insights from your data, perform accurate forecasting and what-if analysis, or add easy-to-understand natural language narratives to dashboards by leveraging AWS' expertise in machine learning. Easily embed interactive visualizations and dashboards, sophisticated dashboard authoring, or natural language query capabilities in your applications. -
36
Cluvio
Cluvio
Cluvio is the #1 cloud analytics platform for startups and data-driven teams, trusted by over 1800 companies like yours. Use SQL and R to analyze your data and create beautiful, interactive dashboards for your entire company in few minutes. There is a wealth of information hiding in the data in your database just waiting to be discovered. See your most important KPIs on interactive, real-time dashboards anywhere, anytime. Receive alerts for conditions that you define, a sudden drop in a number of orders, increased error rates or achieved revenue goals. Defining and exposing reality based on actual data makes everyone in your company more curious and engaged in your company’s success. Write SQL, get charts, share dashboards. You won’t find an easier tool than Cluvio. You can easily make dashboards in Cluvio interactive with time-based and custom filters. Cluvio dashboards are a pleasure to look at and easy to use.Starting Price: $99 per month -
37
Trevor.io
Trevor.io
Your Next-gen BI Tool. Enable your whole team to build reports, perform look ups, and get ad hoc answers from your data using a simple, intuitive query builder (or SQL). Easily create beautiful visualisations, dashboards and reports: - export into your favourite formats - send alerts via email, Zapier or to Slack - share internally with your team - share with your customers via embedded dashboards Trevor uses a secure, read-only transaction, and takes only 20 minutes to set up. dbt compatible.Starting Price: Free -
38
Verint Speech Analytics
Verint
Speech analytics solution to help businesses extract valuable insights from phone calls. Speech Analytics: lower costs and improve CX. Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud. Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness. However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis, there has to be a better way. Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence. At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy. -
39
Knovvu Analytics
Sestek
Analyze all customer conversations, at every customer channel. Benefit from 100% fresh and authentic data to help you improve your experiences. Using statistical comparison tools, granular differences between top-performing agents and others can be identified instantly. Script adherence, acoustic indicators, and sentimental features can be monitored automatically. So that supervisors can have full visibility of agent performance for objective feedback. Knovvu Analytics presents real-time sentiment analysis, real-time notifications to supervisors, and real-time triggers for API actions. Knovvu Analytics collects 100% of customer interaction data at customer service channels and converts it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enables supervisors to objectively score and maximize agent performance. -
40
MediaSpeech
ChapsVision
Exploit the richness of speech, a source of information and interaction. Based on deep neural learning, MediaSpeech by ChapsVision offers a fine and precise transcription of your audios and videos. If the digital undoubtedly occupies a growing place in the Customer Relationship, the telephone remains essential. The analysis of agent-customer conversations is essential for the proper consideration of the reasons for calling but also allows access to a wealth of strategic information, from the evaluation of satisfaction to the detection of trends, in going through competition monitoring through their unsolicited mentions. The regulatory inflation of the last decade requires constant reinforcement of the compliance function, both in human and technological terms. The obligation to take into account telephone communications calls for new means, in particular the ability to process voice flows to detect sensitive elements or to reconstruct a given transaction. -
41
NICE Enlighten AI
NICE
There’s no better way to meet customers’ expectations than to empower your front-line agents to be their best and to drive service excellence from any location. Now, deliver extraordinary experiences using NICE Enlighten AI for Customer Satisfaction with Real-Time Interaction Guidance. NICE Enlighten AI leverages sophisticated, purpose-built behavior models that enable contact center agents to proactively self-correct in the moment – when it matters most. For the first time ever, businesses are driving customer satisfaction on every single interaction. NICE Enlighten AI’s first-of-its-kind predictive behavioral models are derived from 20+ years of industry research, using billions of interactions. Real-Time Interaction Guidance accurately and immediately scores the specific agent behaviors proven to drive customer satisfaction. Easy to understand recommendations empower agents to deliver excellence on every single interaction. -
42
Contexta360
Contexta360
Contexta360 software works by using advanced speech analytics. It allows for the analysis of a large number of telephone conversations. It also automatically determines the reasons why customers made contact. The conversations can be from live or automatic answering systems. Automated workflows can be created using gained insights, and the user experience can be improved. Customer interaction analysis is based on natural language processing and AI. C360 uses Speech Analytics, AI and NLP to analyse millions of customer conversations across any channel to deliver voice identity, business insight and automation. With teams now more dispersed and video calls rapidly becoming the everyday way to communicate, C360 can offer you the means to automatically record conversations, analyse for compliance and summarise the important bits, then integrate it all with CRM records. Know what your customers are asking, how your business is responding, and how your tracking systems are performing. -
43
CallMiner Eureka
CallMiner
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes. -
44
Signal AI
Invoca
Speech analytics platform for monitoring customer interactions to improve conversion rates, revenue, and buying experiences. Tap into a goldmine of actionable conversation data. Discover and take action on your customer conversations. Conversations represent a black box of data for revenue teams, especially for businesses where consumers research online but pick up the phone when they’re further along in the purchase process. Without deep insight into this stage of the buying journey, you're losing out on opportunities to drive 15-20% more conversions from digital and offline campaigns, until now. Signal AI gives you an unprecedented view into conversation data from high-intent consumers — such as purchases made or promotion inquiries. Quickly gain new insights from tens of thousands of conversations and take action on them in real time to drive more revenue-generating calls, boost conversion rates, and optimize the buying experience. -
45
Creovai
Creovai
Conversation intelligence and real-time guidance for contact center leaders. Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to improve contact center performance–all within a single platform. Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience. Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards. Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent. Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements. -
46
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
47
Capturi
Capturi
Capturis customized solution helps you reach your full potential! Using speech analytics and machine learning, Capturi analyzes your customer facing call recordings and transforms them into insights on how to achieve higher NPS, increase sales numbers, reduce the number of non-valuable customer calls and save valuable time on documentation and quality assurance. Gain insight into how to achieve a higher NPS, reduce the number of customer calls and save valuable time on documentation and quality assurance. Based on your own data, you get e.g. unique insights into customers' most frequently asked questions and your team's best techniques, while allowing you to coach individual customer service staff on an ongoing and direct basis. Boost your success rate with qualitative insights into your sales call, while ensuring compliance and saving valuable time. Get to know your best sellers' techniques, make sure the sales team follows their scripts and provide quick and effective feedback.Starting Price: $63.76 per month -
48
Natterbox
Natterbox
Salesforce states that 95% of organizations have adopted the phone as a key communication channel, but being present isn’t enough. Customers expect a consistent and personal experience across all channels, and voice is no different. Achieve a 360° view of your customers and deliver highly personalized, award-winning customer experiences. Drive continuous improvement across your teams by prioritizing the right contacts and automatically logging calls in Salesforce. Leverage your call data in Salesforce reports and dashboards to improve customer satisfaction and gain business insight. Work how you want, where you want by using Natterbox as your phone, through your current phone, or via Microsoft Teams. See how Natterbox streamlines processes and productivity for your contact center agents, sales teams, operations, and remote workers. Whatever your role, our CTI solution is tailored to you. -
49
Recordsure
Recordsure
We turn your customer conversations and documentation into valuable insights which drive performance and culture. Our cutting-edge technology combines human-level intelligence with machine-powered capability to support compliance, customer care, risk management and sales at scale. Every day regulated organisations engage with their customers across multiple communication channels. These interactions provide a valuable source of information for improving the customer experience, managing risks, training and sales. However, there’s so much data to process that it’s traditionally been an impossible task. Our bespoke analytics and automation tools break down this information at scale, with human-level intelligence and machine-powered capability. Whether it’s for everyday monitoring or past business reviews, our tools unlock valuable insights for driving performance, culture and risk management. -
50
Prime Analytics
Prime Numbers Technology
Manage purchasing behavior and policy compliance by tracking goals, maximizing ROI, exploring custom analytics, managing suppliers, performing benchmark comparisons against our extensive database, and more. Prime Analytics delivers all the tools you need to effectively report on and manage your company’s travel program! Optimize your company’s travel spending with actionable data analytics. Integrate multiple datasets for the total program spend visibility & leakage analysis. Instantly filter and drill into any point of the booking. Advanced spend insight, market share breakdown, benchmark fare comparison, and more. Dynamic scorecard platform, delivering traveler benchmarking to points of sale & portal tools. Fare & benchmark comparisons across all data types, geography & corporate hierarchy. Breakdown of average fares across Prime’s extensive benchmark database. Powerful, interactive pre-built & custom reports.