Audience

Contact Centers and Call Centers

About Smartz Solutions

Smartz Solutions is the disruptor reshaping the contact center landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centers are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform.

We’ve been there. We paid for the legacy systems. We had 15 different systems running (at a snail's pace) at once to be able to run our call centre. We know the pain of not being able to find data quickly enough (sometimes at all) to help customers. And we sure know what it’s like to have employee information in multiple systems; never showing a clear view of the business.

Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire custom

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Pricing

Starting Price:
$55.00/month/user
Pricing Details:
$55.00/month/user (entry) - $99/month/user (full suite)
Free Trial:
Free Trial available.

Integrations

API:
Yes, Smartz Solutions offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Smartz Solutions
Founded: 2006
Mauritius
smartz-solutions.com

Videos and Screen Captures

Play Video Wallboard Campaign Management Test Record Survey Stats Voice Recordings Agent View
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
On-Premises
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Smartz Solutions Frequently Asked Questions

Q: What kinds of users and organization types does Smartz Solutions work with?
Q: What languages does Smartz Solutions support in their product?
Q: What kind of support options does Smartz Solutions offer?
Q: What other applications or services does Smartz Solutions integrate with?
Q: Does Smartz Solutions have an API?
Q: What type of training does Smartz Solutions provide?
Q: Does Smartz Solutions offer a free trial?
Q: How much does Smartz Solutions cost?
Q: What pricing for support is available for Smartz Solutions?
Q: What pricing for training is available for Smartz Solutions?

Smartz Solutions Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
Recording Bookmarking
Screen Activity Recording
Event Triggered Recording
On-Demand Recording
Scheduled Recording
Video Call Recording

Chatbot

Call to Action
Machine Learning
Natural Language Processing
Sentiment Analysis
Context and Coherence
Human Takeover
Inline Media / Videos
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Social Media Integration

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
File Sharing
IVR / Voice Recognition
Fax Management

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
SIP Trunking
Web Conferencing
Ring Groups
Virtual Extensions

Customer Experience

Analytics
Dashboard
Sentiment Analysis
Survey Management
Action Management
Customer Segmentation
Feedback Management
Knowledge Management
Multi-Channel Collection
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Knowledge Base

Email Management

Data Recovery
Email Archiving
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

IVR

Call Center
Multiple Scripts
Text to Speech
Call Logging
Call Recording
Call Routing
Phone Key Input
Survey Management
Voice Customization
Voice Mail

Live Chat

Customizable Branding
Offline Form
Proactive Chat
Transfers / Routing
Canned Responses
Geo Targeting
Screen Sharing
Third Party Integration
Website Visitor Tracking

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management
FCC Compliance
FTC Compliance

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
VoIP
Voice & Data Integration
Telemarketing Management

Workforce Management

Employee Lifecycle Management
Recruiting Management
Skills Tracking
Time & Attendance
Budgeting & Forecasting
Contractor Management
Labor Projection
Performance Appraisal
Scheduling
Variable Workforce

Smartz Solutions Additional Categories

Smartz Solutions Verified User Reviews

Write a Review
  • Lior W.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Smartz Communications-"

    Posted 2020-05-26

    Pros: I love the integration of all communication channels. The reports are easy to use and are intuitive. Our CX journeys keep on improving and our 900 staff love using the platform! The sentiment analysis and rating scores give us more insight to address the needs of customers and allowing us to engage with our clients at a higher level. During our Covid 19 lock down, this product worked brilliantly to address our remote working requirements for our staff - 700 remote call centre agents and growing!

    Cons: At this stage we are enjoying the ongoing deployment of new features and reports, we are happy!

    Overall: We are excited to be part of the Smartz family. As a business we have migrated all our communications platforms into one cloud based eco system, that has saved us money and resources. The insights have definitely changed how we service customers. Our agents are now more skilled and have been exposed to new and exciting digital channels. We have also implemented Smartz Human Asset Management and that has grown our insights exponentially. Go Smartz!

    Read More...
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