Audience

call centers

About QueueMetrics

QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.

It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.

Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.

More metrics and reports coming out for free every year!

QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, QueueMetrics offers API access

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Loway
Founded: 2004
Switzerland
www.queuemetrics.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
Support
Phone Support

QueueMetrics Frequently Asked Questions

Q: What kinds of users and organization types does QueueMetrics work with?
Q: What languages does QueueMetrics support in their product?
Q: What kind of support options does QueueMetrics offer?
Q: What other applications or services does QueueMetrics integrate with?
Q: Does QueueMetrics have an API?
Q: What type of training does QueueMetrics provide?
Q: Does QueueMetrics offer a free trial?

QueueMetrics Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Scripting
Database
IVR / Voice Recognition
Predictive Dialer
Progressive Dialer

QueueMetrics Additional Categories