Audience
call centers
About QueueMetrics
QueueMetrics monitoring software lets you track agent productivity and agent time, payrolls, measure targets, conversion rates, ACD, IVR, Music on hold, generate outbound campaign statistics and monitor realtime processes with customizable wallboards.
It simplifies call center agents daily workflow using a dedicated agent interface with text messages and alarms options and integrates easily with all modern CRM in the market like Vtiger or Salesforce, includes a ready to use WebRTC softphone and a complete quality tracking tool.
Measure and improve all contact centre activities with more than 200 different metrics and manage your call center processes in realtime with extensions and calls control, live alarms, whisper mode, spy and barge mode.
More metrics and reports coming out for free every year!
QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Loway
Founded: 2004
Switzerland
www.queuemetrics.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
QueueMetrics Frequently Asked Questions
QueueMetrics Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics
Call Scripting
Database
IVR / Voice Recognition
Predictive Dialer
Progressive Dialer
