Audience

Customer support teams and companies seeking a solution to setup a complete call management system

About Ozonetel

Setup a full-fledged contact center from scratch in hours. Add cloud capabilities while keeping your on-prem hardware. Migrate from legacy to cloud overnight. At Ozonetel, we connect you with product experts who will deeply understand your requirements before recommending a solution that perfectly matches your business goals. Cost-effectively unify and automate digital and voice channels. Top rated dialers to accelerate inbound lead management & outbound campaigns. Setup a complete call management system in 24 hours or less. Comprehensive inbound, outbound, and blended call center solutions. At Ozonetel, we offer secure, cloud-based communication solutions that provide a better customer experience at a lower total cost for contact centers. We are known for developing and launching the first cloud-based customer experience platform in the Indian marketplace. Since then, unparalleled customer support and continuous AI innovation continue to set us apart.

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Pricing

Starting Price:
$25 per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Ozonetel offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Ozonetel
Founded: 2007
United States
ozonetel.com

Videos and Screen Captures

Ozonetel Screenshot 1
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Product Details

Platforms Supported
SaaS
On-Premises
Training
Documentation
In Person
Support
Phone Support
24/7 Live Support
Online

Ozonetel Frequently Asked Questions

Q: What kinds of users and organization types does Ozonetel work with?
Q: What languages does Ozonetel support in their product?
Q: What kind of support options does Ozonetel offer?
Q: What other applications or services does Ozonetel integrate with?
Q: Does Ozonetel have an API?
Q: What type of training does Ozonetel provide?
Q: Does Ozonetel offer a free trial?
Q: How much does Ozonetel cost?

Ozonetel Product Features

Auto Dialer

Power Dialer
Call Recording
Call Scripting
Lead Management
Preview Dialer
Progressive Dialer
Surveys
Call Center Management
Predictive Dialer
Call Reporting

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Conversational AI

Virtual Assistant
Intent Recognition
On-Screen Chats
Code-free Development
Speech Recognition
For Developers
Omni-Channel
Multi-Languages
Speech Synthesis
Sentiment Analysis
Contextual Guidance
Pre-configured Bot
Reusable Components

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Ozonetel Reviews

Write a Review
  • Aaditya R.
    Digital Analyst
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Overall Best Call Center software"

    Posted 2022-12-13

    Pros: The features of their software like AI-enabled Omnichannel Solution, Live call monitoring dashboards and Flexible dialer modes made our day-to-day work much more efficient.
    Also, the 24/7 Customer Support helped us in gaining much more effective results recently.

    Cons: The Software is performing well and hasn't shown any Cons so far.

    Overall: Overall experience with Ozonetel's call center software was pretty good. We're safe to say that after so many years we finally found the call center software with effective and productive features like AI-enabled Omnichannel Solution, Live call monitoring dashboards and Flexible dialer modes that helped us in all aspects.

    Read More...
  • Ashish S.
    Senior Marketing Analyst
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Nice Service and Customer Support"

    Edited 2022-12-13

    Pros: The priority that they provide to their customers is appreciated and this in my opinion is the best advantage.

    Cons: I have never faced an issue in their product so in my opinion there are no flaws or Cons.

    Overall: Overall I liked their product. Everything was on point and the customer support was also excellent.
    I hope that it will continue to go as it is in the future.

    Read More...
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