Audience

Government Agencies

About NovoGov

NovoGov is configurable work order and asset management software built for cities, townships, and counties. It brings the core jobs of local government into one cloud system: work orders, infrastructure and municipal asset management, preventive maintenance, code enforcement, permitting and licensing, inspections, solid waste, and citizen service requests. Each module lets you track exactly the information your department needs and attach photos or documents to any record.

Field crews work entirely from a phone or tablet, updating jobs, scanning barcodes, and capturing GPS and photos on site. Built-in GIS mapping integrates with Esri ArcGIS so assets and work tie back to their location, and teams capture labor, parts, and FEMA or grant costs for clean reporting. An online portal lets residents log and follow their own requests. Consistent screens across modules and a library of video tutorials and user guides shorten the learning curve. Founded in 1999, Novo Solutions serves US publ

Pricing

Pricing Details:
Pricing is quote-based and tailored to each organization's size and modules. Request a demo for a quote.

Integrations

API:
Yes, NovoGov offers API access

Ratings/Reviews

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Company Information

Novo Solutions
Founded: 1999
United States
novosolutions.com

Videos and Screen Captures

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Novo Gov Logo

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

NovoGov Frequently Asked Questions

Q: What kinds of users and organization types does NovoGov work with?
Q: What languages does NovoGov support in their product?
Q: What kind of support options does NovoGov offer?
Q: What other applications or services does NovoGov integrate with?
Q: Does NovoGov have an API?
Q: Does NovoGov have a mobile app?
Q: What type of training does NovoGov provide?

NovoGov Product Features

Customer Service

Live Chat
Appointment Management
Self Service Portal
Queue Management
Workflow Management
Surveys & Feedback
Knowledge Base
Alerts / Escalation
Performance Metrics
Call Center Management
Virtual Assistant
Social Media Integration
Email Management

Facility Management

Asset Management
Commercial Properties
Equipment Management
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Schools
Vendor Management
Work Order Management
Facility Scheduling
Room Scheduling
Space Planning
Visitor Management

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

IT Asset Management

Maintenance Management
Requisition Management
Configuration Management
Compliance Management
Depreciation Management
IT Service Management
Asset Tracking
Audit Management
Cost Tracking
Procurement Management
Contract/License Management
Inventory Management
Supplier Management

Maintenance Management

Asset Tracking
Inventory Management
Mobile Access
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Calibration Management
Dispatch Management
Inventory Control
Key & Lock Management
Planning Calendar
Predictive Maintenance
Purchasing

Municipal

Inventory Management
Work Order Management
Animal Licensing
Code Enforcement
Fund Accounting
License Issuance
Parking Management
Permit Issuance
Planning & Zoning
Property Database
Taxation & Assessment
Utility Billing

Public Works

Customer Database
Document Management
Equipment Maintenance
Fixed Asset Management
Job Costing
Service Request Management
Work Order Management
Billing & Invoicing
Compliance Management
Contract Management
Project Management

Work Order

Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Routing
Scheduling
Task Management
Quotes / Estimates
Recurring Appointments