Audience

eCommerce businesses, Shopify stores that seek for customer support solution and increase sales from chats

About NestDesk

NestDesk is an omnichannel customer service software built for Shopify stores. It powers your business to deliver excellent support and unlock more sales from every customer conversation. Using NestDesk, you can easily manage messages across all channels, view customer profiles and order history in one place. No need to switch between multiple tabs, you can create, edit Shopify orders and send the checkout link to customers within NestDesk. Support more customers in less time and increase customer satisfaction with useful features like macro (template response), tags, auto-assign, private notes, etc. Provide key metrics and actionable insights for making your business decision.

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

NestScale
Founded: 2022
Singapore
nestscale.com

Videos and Screen Captures

NestDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Videos
Support
Phone Support
Online

NestDesk Frequently Asked Questions

Q: What kinds of users and organization types does NestDesk work with?
Q: What languages does NestDesk support in their product?
Q: What kind of support options does NestDesk offer?
Q: What other applications or services does NestDesk integrate with?
Q: Does NestDesk have a mobile app?
Q: What type of training does NestDesk provide?
Q: Does NestDesk offer a free trial?

NestDesk Product Features

Customer Communications Management

Print Management Not Supported
Batch Communications Not Supported
Template Management Not Supported
On-Demand Communications Not Supported
Video Content Not Supported
Multi-Channel Communications Not Supported
Personalization Not Supported
Interactive Content Not Supported
Email Distribution Not Supported
Chat / Messaging Not Supported
Content Management Not Supported

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported