Audience

Businesses and companies searching for a solution to manage and improve their customer contact operations

About Livecom

Unique and flexible Value Added Service solutions which enable our customers the control to create, manage, and scale the innovative services they want and need to deliver. Our omnichannel contact solution enables enterprises to improve their customer experience by tracking customer interactions and facilitating more effective communications. Customer intimacy You come first, we offer solutions and guide you every step. Rapid implementation methodology Our consultants help and guide you in a fast and efficient way. Carrier-grade, mid-market pricing Highly customizable and robust solutions at mid-market rates. On-premise, private cloud, public cloud, or hybrid deployments With Livecom you can choose where you want to deploy. GDPR compliant We also have our own cloud hosting in the Netherlands. Fully web-based, including a graphical flow builder for easy & fast creation of dialogues. Telecom solution which increases calls completion, revenue, and customer satisfaction.

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Integrations

No integrations listed.

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Livecom
Netherlands
www.livecom.com

Videos and Screen Captures

Livecom Screenshot 1
Livecom Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Livecom Frequently Asked Questions

Q: What kinds of users and organization types does Livecom work with?
Q: What languages does Livecom support in their product?
Q: What kind of support options does Livecom offer?
Q: What type of training does Livecom provide?

Livecom Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging