Audience
Companies looking for a text analytics software for customer insights
About Kapiche
Kapiche is an insights and analytics product built to make sense of customer feedback data, empowering you to improve decision-making and positively impact your company’s bottom line. Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes. No setup, no manual coding, no code frames. Uncover insights in minutes, not weeks. Have complete confidence in your analysis and answer business questions easily, with deep, actionable insights from any customer data source. In minutes, not weeks. Use the insights uncovered by your insights analysts to ensure buy-in to your CX programs across the organization and drive impactful, customer-centric change. You’ll never make the most impactful business decisions using only quantitative customer data. The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey.
Other Popular Alternatives & Related Software
Delighted
Delighted is a turnkey customer experience platform that helps high-growth businesses and established enterprises like Allbirds, Instacart, Invision, Opentable, Affirm, Peloton, Doordash, and thousands of others improve customer loyalty with actionable feedback. Incorporate customer feedback into your business strategy in minutes, not weeks. Customize NPS, CSAT, CES, and emoji survey templates directly in Delighted. Send surveys to customers through convenient channels: email, SMS text, in-app, on your website, or via link URL. Set up 2-click integrations:
- Trigger surveys and sync real-time feedback into your existing toolset, e.g. Slack, Salesforce, Shopify, Stripe, Hubspot, and more. Surface trends that require immediate attention with AI-driven survey text analysis, pre-built reports, and role-based dashboards
- Act quickly with alerts and email digests you can customize by department, so feedback reaches those who can make a difference.
Learn more
Google Cloud Natural Language API
Get insightful text analysis with machine learning that extracts, analyzes, and stores text. Train high-quality machine learning custom models without a single line of code with AutoML. Apply natural language understanding (NLU) to apps with Natural Language API. Use entity analysis to find and label fields within a document, including emails, chat, and social media, and then sentiment analysis to understand customer opinions to find actionable product and UX insights. Natural Language with speech-to-text API extracts insights from audio. Vision API adds optical character recognition (OCR) for scanned docs. Translation API understands sentiments in multiple languages. Use custom entity extraction to identify domain-specific entities within documents, many of which don’t appear in standard language models, without having to spend time or money on manual analysis. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment.
Learn more
Nintex Process Platform
Enterprise organizations around the world leverage the Nintex Process Platform every day to quickly and easily manage, automate and optimize their business processes. The Nintex Process Platform includes capabilities for process mapping, workflow automation, document generation, forms, mobile apps, process intelligence and more, all with an easy to use drag and drop designer. Accelerate your organization’s digital transformation journey with the next generation of Nintex Workflow Cloud. Put The Power of Process™ into the hands of your ops, IT, process professionals, business analysts, and power users. Start digitizing forms, workflows, and more today. The Nintex Process Platform is the most complete platform for process management and automation. Nintex makes it fast and easy to manage, automate, and optimize your business processes.
Learn more
T-Plan Robot
T-Plan Robot automates scripted user actions for Test Automation or Robotic Process Automation (RPA) on Mac, Windows Linux & Mobile.
T-Plan develops and sells two main toolsets. 1) Test Automation and 2) Robotic Process Automation (RPA).
T-Plan Robot is a highly flexible, easy to use, image-based black box GUI automation tool that creates robust automated scripts and exercises applications in the same way as would an end-user.
T-Plan Robot is platform-independent (Java) and runs on, and automates all major systems such as Windows, Mac, Linux and Unix plus mobile platforms. We believe we have a solution for any environment.
GUI automation interacts with your business sponsor and development teams throughout the whole project lifecycle. Working intuitively at the screen level business analysts can help testers drive testable paths through the application, whilst at the same time combining with the development team to define repeatable actions to test code in continuous development.
Learn more
Integrations
Company Information
Kapiche
Founded: 2015
Australia
kapiche.com
Videos and Screen Captures
Other Useful Business Software
MongoDB Atlas runs apps anywhere
MongoDB Atlas gives you the freedom to build and run modern applications anywhere—across AWS, Azure, and Google Cloud. With global availability in over 115 regions, Atlas lets you deploy close to your users, meet compliance needs, and scale with confidence across any geography.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Online
