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About

Kapiche is an insights and analytics product built to make sense of customer feedback data, empowering you to improve decision-making and positively impact your company’s bottom line. Combine multiple data sources and analyze 1,000s of customer feedback responses in minutes. No setup, no manual coding, no code frames. Uncover insights in minutes, not weeks. Have complete confidence in your analysis and answer business questions easily, with deep, actionable insights from any customer data source. In minutes, not weeks. Use the insights uncovered by your insights analysts to ensure buy-in to your CX programs across the organization and drive impactful, customer-centric change. You’ll never make the most impactful business decisions using only quantitative customer data. The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey.

About

The voice of your customer comes from more than just surveys. Customer feedback insights. Aggregated across channels, analyzed with AI in real-time, and delivered to SaaS leaders to drive better growth strategies using LoopVOC. All of your customer feedback together and analyzed in one place. AI-powered text analytics serve up customer insights so that you can spend less time searching for the problem and more time creating the solutions. And because our topic-modeling is out-of-the-box, and specific to B2B SaaS, your team can get started right away. It’s real time voice of the customer. No more guessing about what customers want. With visibility into the greatest risks and opportunities across the customer journey, your team can proactively identify issues impacting growth and build a collaborative customer program that drives impact for your customers and your bottom line.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a text analytics software for customer insights

Audience

B2B SaaS businesses

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$149 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kapiche
Founded: 2015
Australia
kapiche.com

Company Information

LoopVOC
Founded: 2017
United States
www.loopvoc.com

Alternatives

Alternatives

Delighted

Delighted

Qualtrics
Dovetail

Dovetail

Dovetail Research

Categories

Categories

Market Research Features

Benchmarking
Compensation Management
Data Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Sample Management
Statistical Analysis
Survey Management

Integrations

Amazon S3
Axis LMS
CustomerGauge
Delighted
GetFeedback
Google Cloud BigQuery
Google Forms
HubSpot Customer Platform
Indent
Intercom
Medallia
Microsoft Dynamics 365
Qualaroo
Qualtrics Customer Experience
ReviewTrackers
Salesforce
SurveyMonkey Enterprise
Typeform
Zendesk
Zoho Desk

Integrations

Amazon S3
Axis LMS
CustomerGauge
Delighted
GetFeedback
Google Cloud BigQuery
Google Forms
HubSpot Customer Platform
Indent
Intercom
Medallia
Microsoft Dynamics 365
Qualaroo
Qualtrics Customer Experience
ReviewTrackers
Salesforce
SurveyMonkey Enterprise
Typeform
Zendesk
Zoho Desk
Claim Kapiche and update features and information
Claim Kapiche and update features and information
Claim LoopVOC and update features and information
Claim LoopVOC and update features and information