Audience

API-based platform for companies wanting to engage their clients with personalized messages, chatbots and programmable voice services

About Kaleyra

Transactional messages, OTPs, promotions: all delivered timely and safely to your customers’ mobile phones. IVR, Click-to-Call, call forwarding, call recording, and call masking features for any app, platform, or website. Conversate with your customers on the most widely-used instant messaging app, and send media attachments. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions. Design multi-channel communication flows with our easy drag-and-drop visual editor. Or use our pre-defined templates. You likely won’t need our support team, but we’re right here if you do. We offer enterprise-grade security to customers in highly-regulated sectors. Our technology allows growing any communication channel, without limits. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions.

Pricing

Starting Price:
$ 0.004 per SMS

Integrations

API:
Yes, Kaleyra offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Kaleyra
Founded: 1999
Italy
www.kaleyra.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Webinars
Videos
Support
Online

Kaleyra Frequently Asked Questions

Q: What kinds of users and organization types does Kaleyra work with?
Q: What languages does Kaleyra support in their product?
Q: What kind of support options does Kaleyra offer?
Q: What other applications or services does Kaleyra integrate with?
Q: Does Kaleyra have an API?
Q: What type of training does Kaleyra provide?
Q: How much does Kaleyra cost?

Kaleyra Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Cloud Communication Platform

Audio / Video Conferencing
File Sharing
Call Recording
Call Routing
Fax Management
Call Center
Chat / Messaging
IVR / Voice Recognition

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

SMS Marketing

Shortcodes
Contact Management
MMS
Text-to-Win
Polls / Voting
Mass Texting
Message Personalization
Reporting/Analytics
Mobile Keywords
Scheduled Messaging
Mobile Coupons
2-Way Messaging
Artificial Intelligence

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP

Unified Communications

Calendar Management
Audio / Video Conferencing
File Sharing
Call Recording
Multi-User Collaboration
Call Routing
Fax Management
Mobile Access
Chat / Messaging
Voice Mail

Kaleyra Additional Categories

Kaleyra Reviews

Write a Review
  • A Kaleyra User
    Director
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Company, Global Scale, Top Price"

    Edited 2022-05-31

    Pros: - Cost effective.
    - Global scale.
    - Best rates and connections I could find for a global messaging service.
    - Excellent reach across Europe.
    - Ease of use and simplicity.
    - Highly recommended for all companies working in Europe and/or aiming to reach European customers as well

    Cons: - I hope they can expand to even more product offerings.
    - I wish the email product was just a little better with a drag and drop template creator. But it still worked fine.

    Overall: The price per message is simply the most competitive in the industry for a global scale company. I could not find a single option on the market with this reliability and at the current price. Also really effective for Europe. And now they’ve added US and other countries. So if you need to send something globally, you can. And quite easily. I would recommend.

    Read More...