Audience

Customer experience and marketing teams

About Insocial

Insocial allows you to collect customer feedback at any moment during the customer journey and to gain actionable insights that can be used to optimise your customer experience! Customer Experience (CX) - This is the sum total of all interactions between an organisation and a (potential) customer, for which the customer's experience during every interaction is weighed against that (potential) customer's expectations. When this is not the case, you won't create loyal customers and you won't, in the long run, win from your competitors. Gather invaluable customer feedback at all relevant moments during the customer journey. Translate your customers’ experiences into real-time information and bring the feedback back to your employees. Use your customers’ experiences to instantly boost your online reputation via your website, social media channels and Google's search results (SEO & SEA).

Pricing

Starting Price:
$250 per month

Integrations

Ratings/Reviews

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Company Information

Insocial
Founded: 2012
Netherlands
www.insocial.eu/en

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support

Insocial Frequently Asked Questions

Q: What kinds of users and organization types does Insocial work with?
Q: What languages does Insocial support in their product?
Q: What kind of support options does Insocial offer?
Q: What other applications or services does Insocial integrate with?
Q: Does Insocial have a mobile app?
Q: What type of training does Insocial provide?
Q: How much does Insocial cost?

Insocial Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Trend Analysis
Knowledge Management
Sentiment Analysis
Text Analysis

Experience Management

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Review Management

Dashboard
Negative Feedback Management
Response Management
Review Notification
Review Request
Social Sharing
Campaign Management
Review Monitoring
Sentiment Analysis
White Label

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Question Library