Audience
Customer experience and marketing teams
About Insocial
Insocial allows you to collect customer feedback at any moment during the customer journey and to gain actionable insights that can be used to optimise your customer experience! Customer Experience (CX) - This is the sum total of all interactions between an organisation and a (potential) customer, for which the customer's experience during every interaction is weighed against that (potential) customer's expectations. When this is not the case, you won't create loyal customers and you won't, in the long run, win from your competitors. Gather invaluable customer feedback at all relevant moments during the customer journey. Translate your customers’ experiences into real-time information and bring the feedback back to your employees. Use your customers’ experiences to instantly boost your online reputation via your website, social media channels and Google's search results (SEO & SEA).
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Pricing
Starting Price:
$250 per month
Integrations
Company Information
Insocial
Founded: 2012
Netherlands
www.insocial.eu/en
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Insocial Frequently Asked Questions
Insocial Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Survey Management
Trend Analysis
Knowledge Management
Sentiment Analysis
Text Analysis
Review Management
Dashboard
Negative Feedback Management
Response Management
Review Notification
Review Request
Social Sharing
Campaign Management
Review Monitoring
Sentiment Analysis
White Label
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Question Library
