Audience
Organizations that want smart customer service help desk software through a shared inbox
About Grasp
Grasp brings together multiple lines of communication and creates one story from all your contact moments. That's how you regain control of your customer service. Mail, phone, chat, socials: have you ever been more accessible? It’s a fantastic way to get closer to your customers. But you also need to keep control. Grasp puts all your contact moments in one timeline, so you never miss the opportunity for a good conversation. We put all your customer contact moments into one clear timeline. You keep an overview of the relationship and your support team gets straight to the point. First time right, every time. Proactively start a conversation about something your customer wants to know - that's how you score points. We help you get things going by clearly mapping out your customers’ needs. Grasp is built on positive energy. You can feel it when you work with us. And your customers will feel it every time they contact you.
Social Intents
Live Chat for Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use.
Build safe ChatGPT chatbots trained on your website content and knowledge base with 1 click. Then escalate chats to human agents as needed.
Offer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool. Now with WhatsApp, Facebook Messenger, and SMS integration for omnichannel customer support.
No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue.
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Userlike
Userlike is the leading software solution for customer messaging and support automation in Germany.
Receive messages from your website, WhatsApp or your preferred messaging channel in Userlike’s Message Center. Within this central inbox, messages are enhanced using professional features such as live translations, file sharing, video calls and more.
Userlike offers asynchronous messaging, ensuring you're always in touch with your visitors. No matter when they start a chat, they’ll receive an email notification with a link to your reply.
With Userlike’s AI Automation Hub, you can create AI chatbots, smart FAQ pages and interactive contact forms to automate your support. With our GPT-4 integration, the chatbot creatively combines answers from your knowledge base and provides customers with personalized answers. All AI Hub tools are connected to a central knowledge base that learns from each request.
Userlike is developed and hosted in Germany, making it a GDPR-compliant software
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LiveAgent
Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2024. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 175+ helpful features such as advanced automation features, rules, tags, and 195+ integrations.
Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 1-month trial today, no credit card required.
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LiveChat
For the fastest and the most efficient way to help your customers, turn to LiveChat! As a leading live chat and help desk software solution for business, LiveChat transforms teams into customer service rockstars with its simple and easy-to-use applications. Apart from its core live chat functionality, LiveChat provides a wide range of add-on modules for sales and marketing automation as well as integrations with third-party customer relationship management (CRM) solutions.
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Pricing
Starting Price:
€29 per user per month
Free Trial:
Free Trial available.
Integrations
Company Information
Grasp
Founded: 2011
Netherlands
www.getgrasp.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Webinars
Support
Phone Support
Online
Grasp Frequently Asked Questions
Grasp Product Features
Customer Service
Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Appointment Management
Call Center Management
Email Management
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Live Chat
Real-time Chat
Self Service Portal
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Service Level Agreement (SLA) Management
Ticket Management