Audience

Call centers and large businesses looking for a solution to manage telephone communications and analyze customer interactions

About Eclipse CMS4

See a quick return on investment through cost savings, improved operational efficiencies and better customer service. Our Call Management System (CMS4) provides organizations with the ability to take control of their telephony costs with detailed analytics on performance. Whether you have a small system or a large clustered worldwide network, CMS4 will provide you with the information you need and in the format you require. CMS4 is provisioned either as an On-Prem, Cloud or a complete hosted managed service solution. Whether you have a small system or a large clustered worldwide network, CMS4 will provide you with the information you need in the format you require. You can use CMS4 to measure the traffic at each gateway or trunk group and produce grade of service reports that will clearly show you if your capacity matches your demand. This information can be used to ensure that your system is running efficiently to meet current demand and forecast future requirements.

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Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Datatrack
Founded: 1979
United Kingdom
datatrack.com/cms4/

Videos and Screen Captures

Eclipse CMS4 Screenshot 1
Eclipse CMS4 Screenshot 1
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Product Details

Platforms Supported
SaaS
Windows
On-Premises
Training
Documentation
In Person
Support
Phone Support
Online

Eclipse CMS4 Frequently Asked Questions

Q: What kinds of users and organization types does Eclipse CMS4 work with?
Q: What languages does Eclipse CMS4 support in their product?
Q: What kind of support options does Eclipse CMS4 offer?
Q: What type of training does Eclipse CMS4 provide?

Eclipse CMS4 Product Features

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

Business VoIP

Call Recording
Encryption
Contact Management
Call Parking
Voice Quality Enhancement
SIP Trunking
Unified Communications
Ring Groups
IVR / Voice Recognition

Call Center

Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Scripting
Campaign Management
Database
Escalation Management
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management

Call Recording

Video Call Recording
On-Demand Recording
Archiving
File Transfer
Screen Activity Recording
Recording Bookmarking
Distributed Call Recording
Event Triggered Recording
Call Sharing
Instant Retrieval
Scheduled Recording

Call Tracking

Conversion Tracking
Call Recording
Caller Identification
Call Routing
Campaign Management
Keyword Tracking
IVR / Voice Recognition
CRM
Call Log

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP