DigiValet Alternatives

Powerful room service in your guest's phones. Features booking and rental system, upselling, and inventory management - all connected to analytics. Connect conveniently with guests using GuestBell's chat system, available in and out of the hotel. Upgrade your paper brochures to GuestBell's digital homepage. Share updates and special promotions instantly, without the limitations of paper. GuestBell offers individual order reviews, helping you identify and resolve issues before they become negative OTA reviews. Put a beautiful flyer in the rooms, common areas or at the front desk. Guests just scan the QR code and start ordering right away. Sent automatically when guest is added to the system. Remember that we can also get user contact from your PMS via integration.

All-in-one tool to facilitate the entire digital guest journey pre, during and post stay. Avoid queues using contactless Pre Check-in and Express Checkout. Also, enable guest room entry through Mobile Key. Enable seamless communication for guests and staff to answer queries and requests. Access in-depth Eat & Stay preferences to personalize in-room amenities & meals before guest arrival. Inform guests about sanitisation schedules and send promotional messages on spa, dining & more. Showcase all services like restaurants, in-room dining, spa & activities and allow booking through guests’ mobile. Facilitate guests to book hotel services such as spa, golf, yoga and more and create upsell and cross-sell opportunities. Allow guests to scan QR food labels and menu items to know all ingredients and avoid food allergies. Showcase hotel room types, restaurants, offered services and hygiene initiatives through Prefme Partner listing.

How can our Smart Hotel App help? Digitize the Guest Journey, Engage with Guests, Streamline Operations and Optimize your Restaurant Ordering! Our platform allows you to offer in one single app, a series of tools that allow guests to check-in and check-out online, access their room with a digital key, make in-room service requests, chat with staff through a ChatBot, have access to a tailor-made City Guide with GPS-guided routes and useful information such as weather, news, and flights, thus providing your guests a fully integrated experience. Offer guests the ability to accelerate the check-in by submitting before arrival their personal preferences, marketing consents, passport, and digital signature to meet local regulations. Allows Credit Card online payment including pre-authorization with tokenization. All the data is automatically updated in the PMS.

Support social distancing with contactless mobile everything, from check-in, room-ready messaging, room keys, ID verification and check-out, etc. All right on guests' mobile phones. Guests receive an automated text alert once their room is ready. They simply pick up their room key, or choose mobile keys, and head to the room. Simplify check-in and check-out, offer concurrent dining reservations, optimize staff productivity and enhance the guest experience. More properties are turning to mobility to reduce overhead and offer more guest self-service options. With rGuest Express Mobile, it’s easy to elevate service levels without adding front-line staff. Hospitality leaders are elevating guest service while reducing their overhead with guest self-service options, and with rGuest express mobile you can improve the guest experience without growing your staff. Enabling guests to completely bypass the front desk and go directly to their room after a long trip.

Single system built for today’s business, with CRM, plus PMS, plus invoicing. Personalize each and every stay before the guest arrives. Communicate the way your guests prefer, text, email or voice (Amazon Alexa). The first interaction your guest have with your hotel is the standard confirmation email and then a post stay survey, neither one providing an interactive channel for your guests to communicate with your hotel. Automated streamline communication starts from before your guests arrival to post checkout, without your staff lifting a finger. You can give them the option to make any pre-arrival requests, alert them when their room is ready, ask them how their stay is once they have checked into their room and thank them for staying after they have checked out. Encouraging guests to share positive feedback produces minimal results, as well as making it even harder to build a social media audience.

INTELITY is the provider of the most comprehensive guest engagement and staff management platform for the hotel, casino, cruise, and luxury residential markets. We provide fully integrated solutions to better connect and manage a mobile-first guest experience and staff operations in a single platform. To learn how you can implement a touchless guest experience, schedule a demo today. With heightened cleanliness protocols and reducing physical interaction at top of mind, INTELITY offers a contactless check-in and mobile key experience. Guests can skip the front desk entirely using Mobile Check-In, head directly to their room, and use their Mobile Key to access their room, reducing non-essential, face-to-face interaction between staff and guests. INTELITY is the established leader in hospitality engagement technology delivering the highest quality, most innovative, and integrated Guest Services Platform for use on multiple mobile and in-room devices.

Give your guests the convenience to instantly access all hotel services on the go. Let them place orders, make reservations, book hotel facilities, send requests and access their pending bill with a few taps. Fulfill even the most demanding visitors’ requirements in less time. Receive and manage real-time guest’s requests, straightly directed to the right people of your staff. Meet daily demands by tracking orders, reservations, bookings, clientele, expenses and more. Collect and evaluate valuable feedback on your services. Respond to every challenge and build engagement strategies. Stick tiny beacons powered by Estimote inside your hotel to track guest's exact position and monitor internal task's progress. Automatically send push notifications on guest's smartphone or smartwatch to welcome them and inform them about special deals or events next to them.

aavgo is a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions. It gives hoteliers a unique way to deliver an enhanced guest experience that deepens engagement and loyalty to take back the guest relationship. Guests can digitally check in, chat with front desk, order room service, view menu, request extra towels, book a shuttle, check-out and much more without them needing to pick up the phone. Eliminate papers in the rooms and save unwanted costs. Guests can view directory, menus, channel guides, nearby attractions, and much more on their own device or via in-room device. Elevate guest experience with multi-language support that guest can use to chat with staff. Guests can now request on demand room clean service, order extra towels, book shuttle, raise maintenance issue, setup wake up calls and DND from their mobile or in-room device. No need for them to call or go to the front desk.

Receive guest feedback in the group post check-out. This provides a transparent view of their stay experience to all the staff inside the hotel. Send welcome message, thank you message, WiFi username/password to guests on guest whatsApp automatically. Guest can now use their WhatsApp and speak to the staff and management for queries and concerns. This helps the staff to perform service recovery while the guest is still at the hotel. This also ensures there are no negative fallouts in the online review. Having a unified view of the customer and their needs is a absolute must to deliver customer delight. You and your team will be part of an internal chat group to develop a unified view of your guest. Receive all the guest preferences right inside the chat group even before the guest checks-in. Now, you can complete the pre-checkin even before the guest arrives. Guests can just walkin, receive the key and head to the room, no queues, no wait times

IRIS empowers hotels to reach guests in a way that suits them. Using IRIS Guest, hotels can bring together all of the features and integrations into one handy, easy-to-use, guest-facing solution. Guests simply need a smart device and their browser to access all of the great features. Embed IRIS Guest Web into an existing hotel app to make use of all the features and integrations, with minimal dev effort. Perfect for multi-property, allowing guests access to all hotels in a single app. IRIS Guest Mobile is required for mobile check-in and mobile key. Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive. IRIS Guest products are built using IRIS Guest API. This powerful API is also used by our customers and partners to build their own bespoke guest experiences. You can leverage our existing APIs to build something more unique.

Technology has changed the way people like to communicate. Make guest communication easy and accessible through SMS or any messaging apps they prefer. Automated replies answer frequently asked questions, so guests don't have to wait around long for an answer. Use scheduled messaging to give guests a warm welcome, check in with them during their stay, and remind them about upcoming activities at the property. Use in-stay surveys to get a temperature check on how guests are enjoying their stay. You can solve any problems right away, helping guests have a better experience. Use hotel text-messaging to drive guest engagement and direct bookings today. Collect right information about the guests and upsell room upgrades, room services, early check-in, etc. List your property's policies on the registration forms for guests to agree to.

With HotelEYE Platform you can improve guest satisfaction and achieve the hotel’s operational excellence. With 2 different apps for Staff and guests, HotelEYE is the one-way solution for your hotel’s needs. We do provide different plans/pricing and features, based on your needs and period. Feel free to discuss with us any of your concerns. The receptionist or staff can monitor all the open issues from the guests and respond to them accordingly. Housekeepers can inform the reception for the jobs completed in each room, just with the push of a button. Push any kind of offer to your guests and increase your sales. Offers, no matter what, are always welcomed. Update your hotel menu, featuring your popular dishes along with seasonal specials, with the push of a button.

Looking for new ways to keep your hotel’s guests and staff safe? The Fuel Mobile App & Digital Key offers contactless check-in, check-out and keyless entry to help minimize direct contact between staff and guests while adding a level of convenience that will set your hotel apart from the competition. This white-labeled hotel mobile app solution is designed for hotels of any size. It integrates with your property management system and lock vendor in real-time to provide simple, frictionless functionality. The app also features a messaging platform allowing you to stay connected with your guest throughout their travel journey.

ICIboT is a standalone product for end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. By real-time, multi-language, and multi-platform, you can serve your guests in all areas such as kiosks and lobby. Satisfy your customers, increase customer loyalty as well as your revenues with a single product. ICIboT raises hotel revenue while providing guest satisfaction. During the pre-stay, stay, post-stay periods, ICI promotes your hotel directly on the phones of the guests, conducts the selling of your services and serves you as a new sales platform for guests to select your hotel. With the multi-platform support offered by ICI, you increase both your repeat guest numbers and your revenues. By integrating with your PMS, CRM , ERP and Analytics systems, we deliver complete guest satisfaction. In order to fulfill our new generation guest expertise scheme, please contact us.

Engage your guests the way a movie engages its audience. Chatbot and Messenger web widget for hotel's website. Get to know your website visitors. Let them chat with you when visiting your hotel’s website and continue communication after they leave the page. Turn every lead into a guest. Save time of your staff and drive Direct Bookings. Know your guests the moment they book a room, from any booking channel. Check their preferences and interests and start building a relationship before their arrival. Send special wine tour offer to a wine lover, or surprise an art lover with complimentary tickets to a nearby gallery. Communicate with your guests in real time. Use social messaging (like Facebook Messenger and Whatsapp) and SMS texts to solve their problems, answer their questions and offer highly personalized and curated experiences. 13% of chat inquiries end up with a Direct Booking.

Runtriz guest engagement begins with mobile messaging, emails, and promotions to increase awareness and interest for potential guests. By highlighting features, amenities, and local attractions, you raise your property profile and encourage direct bookings. After booking, Runtriz solutions offer early check-in, upgrades, and staff recommendations, extending the length of stay and increasing revenue. Guests can also start direct chats and messaging with staff to make special requests for their room, event, or activities. Engagement opportunities continue during the stay with Runtriz solutions such as mobile key, F&B ordering, mobile check-in, mobile pay, and chat provide guest engagement that increases revenue. Push notifications sent during the stay provide guests with tailored promotions, attraction information, amenities scheduling, transportation, and event information. Mobile in-room controls for TV, lighting, thermostat and electronic devices.

Ireckonu connects you with your guests to create seamless and meaningful experiences, from before check in to beyond check out. It’s why our connected ecosystem is designed to manage your systems and operations and empower your team, so you can deliver experiences based on the individual needs of every guest in every room. From guest profiling and reporting to point of service support for hotel employees, our ecosystem builds around the CORE to offer truly differentiated experiences for your guests. The CORE middleware connects your systems as you introduce new technologies, building an ecosystem that works in tandem to meet and surpass guest expectations. You’ll know exactly what makes them tick, and they’ll keep coming back for future stays. Powered by our full Auth0 integration, we have effectively separated identity management (username and password) from a guest’s profile, allowing hoteliers to provide single sign-on (SSO) and multi-factor authentication.

Vamoos is the app for hotels, villas and travel companies. Connect with your guests and provide all the information they need to transform their experience, from the moment they book until after they leave. It has over 25 different features which help you provide the very best guest experiences, from 24/7 messaging, beautiful imagery, daily itineraries, a countdown timer, offline accessibility, points of interest, push notifications, interactive maps to fully bookable services, all at the touch of a button. Take advantage of 50% higher rebooking rates and increased customer loyalty. Provide an amazing customer experience, one that travellers and guests alike stay loyal to and recommend to friends and family. We are proud to announce our latest development, Vamoos Connect. Get ready for a tool that will revolutionize the travel and hospitality industry, for hotels, villas and travel companies.

Increase your guests' satisfaction by following their footsteps and increase your income by using a fully integrated system. Help your guests customize their travel experience. A unique platform that gives you access to real-time performances of all departments of your facility from your mobile device. Otello HoDP is a data-driven platform that helps accommodation processes to be fully integrated with each other. Uninterrupted communication between housekeeping and front desk. Process tracking, time management and real-time transactions. Increase your brand value and guest loyalty with the unique Otello platform. Easy analysis of guest data, reaching different segments with the right marketing method. Follow-up of requests, requests, complaints and suggestions, transferring them to the relevant department as a task, personnel assignments.

OKKAMI Inc. was founded in 2016 to cater to travelers and enhance all aspects of their journey. We provide businesses in the hospitality industry with an IoT and guest engagement technology platform to better connect with customers, finalize transactions, and improve guest satisfaction. The platform also includes managed in-room devices in addition to downloadable apps for both iOS and Android. As of today, OKKAMI provides our products and features to over 500 customers globally across North America, Europe, and Asia. Our solution includes over 50+ integrations with leading hospitality vendors allowing hassle free connection of 3rd party services. OKKAMI is an all-in-one solution to integrate with hotel systems such as PMS, POS, lighting, door locks, loyalty programs, spa booking and more.

LUCID Messenger is the first 2-way SMS solution for Hotels. All the features listed are Supported when LUCID Messenger is implemented along with LUCID PROMIS Hotel management Software (PMS). LUCID Messenger can also be integrated to any other PMS for activating functions like “Reservation Confirmations” and for conducting SMS marketing campaigns. Many other features can be activated depending on the PMS used. Alerts on room position & occupancy status and current ARR positions can be sent to in-house managers. Periodicity of alerts can be defined in the system. Delivers Night Audit information (revenue, OCC% , ARR) everyday at specified time to managers. Notifies in-house managers with details of discount percent / amount. Alerts in-house managers on high bills, VOID bills, Reservation Cancellations etc. Delivers received guest messages directly on their mobile. Delivers received complaints directly to concerned department / persons.

Application DeskBell provides quick, easy and convenient orientation in the hotel you are staying in. No more need to use the room booklets with the description of your hotel options. All the information will be stored in the convenient application of your mobile phone. In the DeskBell app you’ll find: − The most detailed description of restaurants and bars of your hotel with photos, work time and possible information on dress code and age limit. − Convenient menus of all restaurants with photos, descriptions and pricing. − All necessary hotel telephone numbers. No need to ask how to call your friend at the reception, in the SPA or from the cleaner. − Full information on entertainment activities at the hotel. Timing and rules of attending the beach and the swimming pool. Place and time of animation programs and sporting events, opening time of a child’s room. Rental of different equipment.

Hotefy customers have reported a increase in the quantity and average rating of reviews provided by their customers. Hotefy on-demand service reduces staff requirements in service areas, and can allow you to consolidate kitchens and outlets. Increase per customer average revenue by 30%. Some customer demographics by over 1000%. Reduce staff required to patrol service areas of the hotel. Hotefy allows your customers to order from anywhere without waiting for a server. Consolidate outlets into fewer or single basic menu serviced by a single kitchen. With a customer feedback system build in, you will start to get direct feedback from your customers. Customization is a quintessential part of Hotefy. Use prebuilt pages to start in minutes or create new pages and styles to suit your brand. Fair subscription based pricing, no commissions on orders or room upgrades! Our plans are priced according to your occupancy, based open outlets with unlimited rooms included.

Now your guests can carry five star service with them at all times. The most engaging guest experience platform for hotels in the modern era of travel. Unlimited 4G data and hotspot, unlimited local and international calls, direct dials to all hotel departments, direct dials to local emergency services, accelerated servicing via Portier Chat, multiple languages, hotel content management system, and white-labelled Portier City Guide. Updates hotel content in real-time, remind guests of hotel events and facilities, send promotional messages to guests, navigate guests through uncertain times, group guests together for corporate events, anticipate guest needs using data analytics, integrate with 3rd party vendors, and create a seamless guest experience. Portier is a great fit to provide curated personal services and experiences with an emphasis on traditional hospitality delivery to offer your guests.

Guests can check in before they get to your property–saving your staff and your guests time. Let your guests enjoy their vacation right away while leaving your staff the efficient time to focus on providing an outstanding hospitality experience. Duve learns about your guests before arrival through guest information and OTA data. The information collected increases revenue by offering tailored upsells like customized upgrades, services, experiences, and more. Give your guests everything they need for a perfect stay. Duves guest app provides guests with information before they arrive, during their stay, and even after their stay. Never leave guests in the dark, provide things like how to get to your hotel, online check-in, digital keys, what amenities are on site, wifi passwords, popular restaurants, local sites, online check-out, and more.

Perfect your guest communication with better.guest before, during and after the hotel stay. Bring your service to a new level with our software solution and at the same time relieve your employees with the digital guest folder for your hotel. Discover the advantages of the digital guest directory now and experience how easy digitization can be. With one click everything is the same, on the tablet, TV, smartphone, laptop or info display. The smart software solution for the digital guest directory can be provided on different output media better.guest is completely independent of hardware. At the push of a button, you have updated the content and offers. You easily create new content, manage push plans or present your hotel services. The innovative software solution better.guest can be managed comfortably at any time and any place, without any programming or WordPress knowledge.

GuestService is a standalone product for the end-to-end guest engagement. You can take new orders and manage guest requests through the guest service online portals. With real-time, multi-language and multi-platform, you can serve your guests in all areas of the web, mobile, kiosk and lobby. Satisfy your customers, increase customer loyalty, increase your revenues with a single product. GuestService ensures that the best service is always given to your guests.They send their requests, orders, and follow their status without a language barrier and contactless by the mobile. Your guest knows your hotels, your services and nearby places and takes advantage of the digital concierge service. No additional setup cost. Choose your package and instantly start using it instantly. If you require support during the setup phase, our online chat team is always with you.

In this era of online guest reviews, your ability to closely manage service quality has a direct impact on your company’s bottom line. Knowcross gives you the tools you need. Boost efficiency. Enhance guest service. Increase guest loyalty. Knowcross gives your hotel staff access to better guest data so you can better anticipate, respond and surpass expectations.

Working with over 2,700 properties, management groups, and brands, Kipsu's solution gives hotels an organized and intuitive way to communicate with guests via messaging. Team members can delegate, prioritize, and respond to guest messages from a unified inbox on any device. Research shows that guests are not impressed by chatbots. Kipsu's singular focus is to facilitate real human interaction between staff and guests, avoiding unnecessary blunders caused by automated messaging and chatbots. Kipsu elevates service professionals to the center of the guest experience. Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay. Kipsu helps route front desk calls and traffic toward messaging, allowing staff to better prioritize and delegate guest requests.

In this digital world, guests can now use their own devices to access your property's compendium details and services, anywhere they go during their stay. You can benefit from our interactive digital solution, with reduced overheads, increased opportunities for revenue generation and improving guest satisfaction. Imagine a world where your guests can access your property and local area details, anywhere, in their preferred language. A world where guests can also communicate with your property's reception staff in their own language. Our Hinfo digital hotel compendium allows you to update details in minutes, for all of your guests.

Give your guests and employees more time with the help of mobile tools, digital concierge, excellent information flow and much more. protel VOYAGER is an award-winning app that offers you a simple option to publish an app with your own branding, powered by protel PMS. Our vision is to deliver the technology ecosystem for the global hotel industry. More time for guests and employees through mobile tools, digital concierge, excellent communication and more. View and change personal profile information. Add your own preferences and special requests. Check-in and mobile keys for room admission. View invoice and check out. Book additional services such as room service. Make requests for housekeeping or room maintenance. View hotel information and specials. Enjoy all the content that the hotel provides. A modern PMS is the heart of every hotel business. Choose a PMS that seamlessly connects to the best technology in the hotel industry.

You know your guests the best. Get a communication solution suited to your needs within your budget. Don’t pay for features which you don’t need. Your tools must match uniqueness of your business. Find in us a partner who respects your IT strategy and brings a solution which fits your IT environment perfectly. Have your official communication integrated with your systems and enable automatic but personalized messaging. Use your current guest data to build up a stronger long-term relationship. Connect with your guests on their natural channel and find their hidden needs. Gain additional insights. Respond to repeated questions automatically and route guest requests directly to specialist. Let your guests make reservations, payments or orders within your system effortlessly and directly from their favorite messaging channel. Save your staff for spoiling your guests and increase your standards.

Contactless solution for the smoothest guest journey imaginable. MyStay is a solution that will raise your services and revenues to a brand new level. For both hoteliers and travelers. We are proud that MyStay Free Contactless Kit was chosen by the United Nations World Tourism Organization (UNWTO) supported by the World Health Organization (WHO) as the most complete worldwide solution to mitigate COVID-19’s impact on tourism. Engage your guests with a warm welcome and offers they can use before they even arrive, i.e. hotel transfer. Lead guests to a page with a smart catalogue of your services and all the useful information they may need. Let your guests quickly find what they need and order it by one click on their mobile phone or a computer. Cut the wait time at the reception with easy online check-in. Allow guests to fill out forms comfortably in advance. Show your guests great places to visit in vicinity of the hotel with customizable map ready for mobile phones.

Travelers, more than ever before, are demanding contactless experiences. Now is the time to bring Whistle to your hotel. Whistle's revolutionary contactless hospitality software is rated #1 by HotelTechReport and trusted by 10,000+ hoteliers worldwide. Whistle easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, improves service scores, boosts positive reviews, streamlines operations, and integrates with 50+ property management systems. TryWhistle Free! Travelers, more than ever before, are demanding contactless experiences and easy, instant communication with their hotel. Whistle’s easy-to-use dashboard drives more bookings, digitizes check-in, enhances guest experiences, streamlines operations and more. Use artificial intelligence chatbot that is designed to be personalized and drive more bookings and enhance the guest experience.

Oaky’s robust upselling software serves your hotel at every level. Explore Oaky for yourself or contact our sales team to give you a tour of the product. We’d love to show you the ropes. Oaky gives your guests the ability to choose services and items that they personally find valuable. Personalized upselling rooted in data, sent at optimal times, has been shown to positively impact ROI. Oaky harnesses the power of automation to earn you more revenue per guest without burdening your operations. Oaky enhances the guest experience and drives incremental revenue through targeted upselling. Oaky sends automated pre-arrival communication to guests at optimized times between reservation and arrival, proven to have a positive effect on conversion. Oaky gives your hotel a supportive presence by allowing guests ongoing access to relevant add-ons and upgrades throughout their stay. Oaky increases the conversion of direct bookings and reduces cancellation rates.

Placing a service request has never been so easy. No phone calls or miscommunication, schedule a request or surf through special services during your stay. With Chambre you can place these requests using your mobile browser or in room PC tablet provided by the hotel. Convenience is going mobile. Control the lights, fans, AC’s and other appliances from in room Tablet or your personal mobile. With our IR blaster installed your mobile becomes the remote to all IR devices in the room. A Plethora of features that can be provided by the hotel be it nearby places, places to visit, shopping recommendation, taxi services or anything that hotel can offer as a personalized service. Chat option for Guests and staff communication. No need of asking for or carrying room keys. Your mobile can be your key during the stay.

Intelligently manage, automate, optimize and streamline your hotel operations with one intuitive platform. A data-driven platform that optimizes labor and cleaning sequences for planning efficiency and faster turnaround times. Employs predictive, intelligent AI to optimize room attendant routes in real-time to deliver cleaning efficiency and an excellent guest experience. Centralizes operations for full visibility and improved team performance. Manages room attendants and room status with intelligent automation, eliminating ineffective manual communications. Manages room attendants and room status with intelligent automation, eliminating ineffective manual communications. Resource clustering and streamlines the supervisor function. Trains team members on evolving cleaning protocols, like irregular stayovers and delayed departure cleans. Real-time team management monitors and tracks all job activities for improved hotel service levels.

Hotel management can be chaos at times and in order to reduce the heavy weight of troubles that come with shift changes, unfollowed checklists and incomplete tasks, maintenance and repair mishaps, RunShiftRun will be the savior software you rely on! This cloud-based platform allows you to tackle all of those pesky problems that eventually lead to stressed & unengaged employees and tremendously cut down the waste of time and resources. RunShiftRun allows your guest to download our guest version app and communicate with your team and all departments at any time. Guests will be able to request services, leave reviews and much more. Observation is the key to solving problems. RunShiftRun replaces antiquated communication mechanisms, such as handwritten logbooks, spread out sticky notes, and walkie-talkies, with a social platform that gets communication in writing, adding accountability and efficiency.

Nuvola is a comprehensive hotel software company that integrates property standard operating procedures into its proprietary system, leading to more efficient back-of-house operations, asset management and guest engagement. The company equips hotels with an intuitive and scalable cloud-based solution that develops a system of staff accountability. Created by hoteliers who have a first-hand understanding of select-service, full-service, and resort-style property processes, Nuvola is constantly working to enhance both the staff and guest experience through its in-house innovation team and integrations with third-party hotel systems. Nuvola’s events dashboard is used to track service requests, manage staff, and ensure tasks are tended to in a timely manner. Nuvola’s reporting dashboard will provide you with insights into incident trends, staff productivity, faulty assets, pass-on logs, & more.

XM Hospitality™ is a purpose-built communications solution for the hospitality industry. Highly compatible with 150+ telephony systems and over 60 Prop­erty Management Systems (PMS), XM Hospitality leverages your existing infrastructure to enhance guest experiences and staff productivity. The solution automatically manages guest voicemail in tandem with PMS check-ins & check-outs, enhances staff members’ ability to stay connected while out on the property, and delivers the quality communications customers demand. With XM Hospitality, organizations can achieve new levels of operational efficiency, competitive advantages, and cost savings. xm hospitality youtubeThis Linux-based communications and messaging solution drives operational efficiency by enabling customers and guests to instantly connect with the information they need. It is expressly designed to be easy-to-deploy, cost-effective, and powerful; delivering features critical to the hospitality industry.

Triple your customer service response speeds with our chat-based concierge, which automatically reroutes requests and reservations for immediate fulfillment, leaving your guest support team free to attend to complex requests. Build relationships with your guests before, during, and after their stays with personalized conversations across multiple channels. Maintain full oversight of all areas of your property, enabling easy access and management of macro and microsystems from one place. We help your team adapt quickly to the new system, with informative onboarding walkthroughs and tutorials offered online or on-site where requested, and the provision of detailed hospitality SOP guides that are easy to follow.

Easy check-in and check-out from interactive Tape Chart. Manage bookings, flexible folio control, automated and customized letters. Full range of back-office reports including Occupancy, Bookings, Revenue, Batch and many more. MyCard© PCI Compliant | EMV Payment Gateway – Latest POS Hardware. Automatic Authorizations. Swipe/Tap/Dip with ethernet and wireless devices. Use un-attended in a Kiosk for total property automation. Design your own Booking Engine using industry APIs. Use our Concierge & Request System with APIs and Webhooks for staff and guest communication. From pre-arrival to in-house Guests, APIs make your property run as creatively as you. Seamless two-way integration to all GDS and major OTAs, including multiple rates, availability, and bookings.

Ivy combines human expertise and automation to provide accurate and timely guest communication, freeing up hotel staff and enhancing your guest experience. Ivy welcomes guests and personalizes their stay. Whatever your guest’s needs, Ivy can respond in under a second. Gain insight into your guest experience and operation with Ivy’s robust analytics, and manage all guest requests in one place. Explore the many ways Ivy is communicating with guests and increasing satisfaction scores.

Enhance your guest experience and streamline hotel operations through highly personalized communication using your guest’s preferred communication style. The SABA Chatbot is an automated, 360 degree, a communication platform for hotels. Our intelligent hotel chatbot uses artificial intelligence and machine learning to personalize the guest experience and drive conversations by answering guest questions, taking requests, making recommendations and helping to book hotel services. Our natural language processing algorithm will understand the intent of your guests, and respond instantly with on-brand communication. The SABA Chatbot is trained to understand the true intent of guest queries, and assess the guests sentiment to ensure a superior user experience. It will answer all guest questions and respond to service requests to ensure maximal engagement and service quality. Eliminate the anxiety of guests visiting a property where staff may not speak their language.

Meeting guest expectations in the new age of personalization. guestext meets hotel guest’s expectations! Communication has never been easier. With guestext, hoteliers can form an immediate personalized relationship with guests even before they arrive. Our opt-in messaging platform opens the door to creating total guest satisfaction which means building guest loyalty. guestext is a two-way mobile connection between hotels and their guests, communications for a better guest experience. Hotels can text individual guests, groups whether a guest or not or all guests that opt-in with guestext. Hoteliers can connect with their guests before arrival, during the stay and after departure. guestext builds guest relations that will produce repeat business, add incremental income and provide direct guest reviews. Hospitality statistics indicate 78% of guests want text messaging! Plus, texting has an 8 to 1 response rate compared to email or phone and text enables instant guest connectivity.

An intelligent guest CRM which uses SMS texting for recommendations, itineraries and everyday requests. TripSee Concierge provides personalized attention to each guest, creating a better, more substantial relationship with them and improving guest re-bookings in the future. If hoteliers can create a unique experience for the guests during their initial stay, they'll be more likely to return the next time they need a hotel, even if a brand is offering a better price or a more desirable location. With the help of TripSee Concierge, your guest can have a one-of-a-kind experience including personalized recommendations and fully planned day trips customized to each guest’s preferences. All the guest information in a normal CRM plus a few extras include name, email, phone, tags, notes, and stay informed. Track and manage guests, anticipate their needs, and build a unique profile for each guest.

Keep your guest communications open 24/7. A live chat plug-in for hotel websites lets you receive and send messages to web visitors. With messaging automation, you can provide answers to guest questions anytime day or night. Bring all messaging apps into a single inbox (inc. SMS, Facebook Messenger, email, WhatsApp). Respond in real-time to guest inquiries, delegate to team members and track conversations. Deliver the information guests need for each part of their stay. A great cross-selling tool. Segment & manage guest profiles. Schedule personalized messages and promotions to guests based on arrival dates, group size and other metrics. Contact the right guest at the right time. Benefit from PMS connectivity and create a personalized & targeted, messaging-first, guest journey. Connect with your guests instantly on their preferred messaging app.

Today's generation of mobile guests, business travelers, conference attendees and local residents, expect modern ways to connect with their hotels and engage the cities where they are traveling. Likewise, hoteliers know that satisfying the expectations of digitally-savvy guests directly correlates with increasing direct bookings, boosting service sales, improving satisfaction, and increasing TripAdvisor rankings. Zuzapp enables hoteliers to affordably deliver an enhanced and differentiated experience for their guests before, during and after their stay. Find out how you can uniquely deliver a mobile, local and personal experience to your valued guests. Improve guest satisfaction and recovery by allowing guests to make a request, share a concern and ask question that will enhance their stay.

The only platform combining messaging with concierge, enabling contactless communication and trip planning to deliver exceptional customer experiences. Proactively engage with guests in their channel or app of choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and more. Seamlessly manage conversations within your hotel and allow your guest to communicate in over 100 languages. Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay. Allow guests to experience a truly contactless guest experience, including contactless check in & check out, digital mobile key, guest folio, recommendations, request handling and real-time, personalised digital itineraries.

See a decrease in front desk requests by more than 25%, save on brand quality audits by 56%, reduce long lines and wait times. See an improvement in your NPS by over 35%, while simultaneously increasing your RevPAR. Soar above the traditional 10% to over 60% engagement of your in-stay guests. Gain immediate knowledge of guest concerns and have the ability to respond in minutes, not days. Provide a customized guest experience by leveraging an always-expanding unique guest profile that enables granular micro-segmentation and targeting. Create revenue from within via up-selling, referrals to nearby activities, partner promotions, and in-stay transactions. VenueLytics is a comprehensive AI guest experience and data analytics platform that dramatically improves your guest engagement so that you are more profitable. Generate feedback from guests and instantly respond to both in-stay and online guest reviews.