Audience

Companies interested in call-center and contact center applications, SMB and enterprise phone systems, video conferencing, online learning platforms, CRMs

About Dialing Innovations

Dialing Innovations provides a suite of hosted services: call-center and contact center applications, SMB and enterprise phone systems, video conferencing, online learning platforms, CRMs. Dialing Innovations hosts its own data center, allowing for better control of its clients' environments and faster development times. Dialing Innovations currently has 5000 subscribers to its services all over the world.

Integrations

No integrations listed.

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Dialing Innovations
Founded: 2005
United States
dialinginnovations.com

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Product Details

Platforms Supported
Cloud

Dialing Innovations Frequently Asked Questions

Q: What kinds of users and organization types does Dialing Innovations work with?
Q: What languages does Dialing Innovations support in their product?

Dialing Innovations Product Features

Auto Dialer

Power Dialer Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Lead Management Not Supported
Preview Dialer Not Supported
Progressive Dialer Not Supported
Surveys Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
Call Reporting Not Supported

Business Phone Systems

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Call Monitoring Not Supported
Employee Directory Not Supported
Mobile Access Not Supported
Virtual Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported

Business VoIP

Call Recording Not Supported
Encryption Not Supported
Contact Management Not Supported
Call Parking Not Supported
Voice Quality Enhancement Not Supported
SIP Trunking Not Supported
Unified Communications Not Supported
Ring Groups Not Supported
IVR / Voice Recognition Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Call Recording

Video Call Recording Not Supported
On-Demand Recording Not Supported
Archiving Not Supported
File Transfer Not Supported
Screen Activity Recording Not Supported
Recording Bookmarking Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
Call Sharing Not Supported
Instant Retrieval Not Supported
Scheduled Recording Not Supported

Cloud PBX

Call Recording Not Supported
Web Conferencing Not Supported
Call Routing Not Supported
Virtual Extensions Not Supported
SIP Trunking Not Supported
Ring Groups Not Supported
IVR / Voice Recognition Not Supported

IVR

Survey Management Not Supported
Call Recording Not Supported
Voice Customization Not Supported
Call Routing Not Supported
Text to Speech Not Supported
Multiple Scripts Not Supported
Voice Mail Not Supported
Call Center Not Supported
Phone Key Input Not Supported
Call Logging Not Supported

SIP Trunk

Toll-Free Numbers Not Supported
Multiple DID Options Not Supported
Call Data Records Not Supported
e911 Not Supported
Caller ID Not Supported
PSTN Forwarding Not Supported
Automatic Fail-over Routing Not Supported
Disaster Recovery Not Supported
International Numbers Not Supported

Dialing Innovations Additional Categories