Audience

Companies interested in call-center and contact center applications, SMB and enterprise phone systems, video conferencing, online learning platforms, CRMs

About Dialing Innovations

Dialing Innovations provides a suite of hosted services: call-center and contact center applications, SMB and enterprise phone systems, video conferencing, online learning platforms, CRMs. Dialing Innovations hosts its own data center, allowing for better control of its clients' environments and faster development times. Dialing Innovations currently has 5000 subscribers to its services all over the world.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Dialing Innovations
Founded: 2005
United States
dialinginnovations.com

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Product Details

Platforms Supported
SaaS

Dialing Innovations Frequently Asked Questions

Q: What kinds of users and organization types does Dialing Innovations work with?
Q: What languages does Dialing Innovations support in their product?

Dialing Innovations Product Features

Auto Dialer

Power Dialer
Call Recording
Call Scripting
Lead Management
Preview Dialer
Progressive Dialer
Surveys
Call Center Management
Predictive Dialer
Call Reporting

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

Business VoIP

Call Recording
Encryption
Contact Management
Call Parking
Voice Quality Enhancement
SIP Trunking
Unified Communications
Ring Groups
IVR / Voice Recognition

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Call Recording

Video Call Recording
On-Demand Recording
Archiving
File Transfer
Screen Activity Recording
Recording Bookmarking
Distributed Call Recording
Event Triggered Recording
Call Sharing
Instant Retrieval
Scheduled Recording

Cloud PBX

Call Recording
Web Conferencing
Call Routing
Virtual Extensions
SIP Trunking
Ring Groups
IVR / Voice Recognition

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

SIP Trunk

Toll-Free Numbers
Multiple DID Options
Call Data Records
e911
Caller ID
PSTN Forwarding
Automatic Fail-over Routing
Disaster Recovery
International Numbers