Audience

Organizations that want reporting for their business phone system

About CallWatchPro

7twenty's CallWatchPro creates an organizational customer oriented culture. Designed for organizations that handle service and sales calls without a formal call center, Call Watch Pro boosts the level of customer service and satisfaction utilizing minimal managerial resources. Monitoring all customer-facing personnel according to updated KPIs and providing real time insights, Call Watch pro enables managerial staff to constantly improve customer service and internal communications. As result, the number of recurring conversations dramatically decreases, while organizational and financial efficiency increases.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

7twenty
Founded: 2007
Israel
callwatch.pro/

Videos and Screen Captures

Real-Time Dashboard Example

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Product Details

Platforms Supported
Linux
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support

CallWatchPro Frequently Asked Questions

Q: What kinds of users and organization types does CallWatchPro work with?
Q: What languages does CallWatchPro support in their product?
Q: What kind of support options does CallWatchPro offer?
Q: What type of training does CallWatchPro provide?

CallWatchPro Product Features

Call Recording

Video Call Recording
On-Demand Recording
Archiving
File Transfer
Screen Activity Recording
Recording Bookmarking
Distributed Call Recording
Event Triggered Recording
Call Sharing
Instant Retrieval
Scheduled Recording

Call Tracking

Conversion Tracking
Call Recording
Caller Identification
Call Routing
Campaign Management
Keyword Tracking
IVR / Voice Recognition
CRM
Call Log

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP