Best Customer Service Software for Windows - Page 9
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Compare the Top Customer Service Software for Windows as of November 2024 - Page 9
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1
ScreenSpace
ScreenSpace
ScreenSpace is an immersive web experience that can be embedded or shared throughout the buyer journey – like a video. But unlike video, our video-game technology lets GTM teams... • Break the constraints of one-dimensional media like websites, demos, videos, tours, and decks by • Blending rich marketing content, hands-on product walkthoughs, compelling visuals, and adaptive narratives • Into an all-new form of experiential storytelling. Designed to help you emotionally engage, educate, and motivate B2B audiences through memorable, self-guided demos.Starting Price: $80/mo -
2
AnswerForce
AnswerForce
Let AnswerForce be your voice, whenever you need it. We can help grow your business by handling every call with professionalism and personality. Our virtual receptionists support you 24/7, allowing you to save on the cost of missed opportunities and focus on what truly matters: your customers. Our virtual receptionists will answer your calls when you're unavailable. We'll send you detailed reports, containing important call information. Greeting every caller, our friendly virtual receptionists can patch calls through to you or your team per your call handling instructions. Efficient AnswerForce receptionists will schedule appointments on your behalf, and will send you timely reminders. Professional AnswerForce receptionists will capture and qualify leads for you, enabling you to focus on growing your business. Ensure more of your callers reach a professional and caring voice with a bilingual answering service.Starting Price: $279 per month -
3
Upzelo
Upzelo
Upzelo's customer loyalty and reward programs are crafted to boost your business's growth. Make each purchase a celebration with a bespoke program that's easy to set up and launch in minutes, all without needing any coding skills! Should you require assistance, our support and migration teams will guide you at every step. It's the only loyalty app you need. Points programs, VIP levels, and referral incentives foster trust and reward your customers for their engagement. Upzelo is an all-in-one customer loyalty and rewards platform. Transform one-time buyers into lifelong customers.Starting Price: $47 per month -
4
Bikebook Portal
Bikebook
Bikebook Portal is an all-in-one booking management tool designed by bicycle mechanics, for mechanics. It allows the mechanic to save time, organize their bookings & receive more business! We have built the Bikebook portal, our workshop management tool, to help improve a mechanic’s day-to-day administrative efficiency. The mechanics can organize their day and see exactly what jobs they have outstanding. Furthermore, the system will store their customer database and track a customer’s service history. This means that they can see what work has previously been done and when. Furthermore, we wanted to refine customer experience of obtaining a service. Not only can the customer see when the mechanic has availability. But, Bikebook Portal has an automated service tracker, which allows a customer to see live updates of progress and to instantly message their mechanic.Starting Price: £17.99/month -
5
OneChat
OneHash
OneChat is an omnichannel customer support tool. One can integrate it with their website and provide real-time support to their customers. Shared Inbox enables businesses to have all the communication activities on a single platform. Interactive Chatbots ensure a smooth conversation with all your prospective leads without any hassle. It can be integrated with websites, WhatsApp, Slack, Facebook Messenger, email accounts, APIs, and many more. All of this can be yours with an affordable cost of just $27/month. For any queries feel free to reach us on our website chat support portal. Communicate with all your customers across all channels without switching between apps. Save FAQs as preset replies for quickly responding to conversations. Using shared inboxes, communicate with your team internally about any conversation or query. Communicate with your customers and team in one place. Handle customer queries and manage internal discussions with ease.Starting Price: $27 per month -
6
ADTANCE Smart Service
ADTANCE GmbH & Co. KG
ADTANCE Smart Service - the innovative and comprehensive Service 4.0 platform digitizes your service according to your requirements and possibilities. The modular and expandable structure offers you the possibility to book individual modules at any time and use them immediately. In all modules, all already generated and stored information is available and can be exported via interface to existing systems and also used there. The platform provides your service staff and your customers with all important data and tools easily and quickly on all end devices, regardless of whether smartglasses, smartphone tablet or computer. From document management systems and digital inspections to remote assistance and predictive maintenance solutions, ADTANCE Smart Service offers a wide range of modules.Starting Price: 20€/month/user -
7
Churn360
Churn360
Churn360 is a data-driven AI customer success platform that helps SaaS businesses reduce churn and increase the lifetime value of Customers. Churn360 combines customer’s data that is spread across multiple SaaS products like CRM, Helpdesk, Billing software, etc. All these data are consolidated into a single dashboard that is easy to use and convenient for your customer success managers to get a 360-degree view of the customer. Churn360 also provides features like playbook automation, customer onboarding, customer journey mapping and tracking, surveys to effectively assist the customers in various circumstance leading to reduced customer churn and thus increase retention.Starting Price: $399 -
8
DIKIDI Business
DIKIDI Business
DIKIDI is a global service of online booking, automation, business management and promotion. 87 countries available, 60 M+ appointments made, 40,000 companies use our service daily. We’ve created the easiest and most powerful app & platform for beauty, sport, wellness and other service industries that need an appointment scheduling. Our platform fits to every size of business and is provided FREE of charge. DIKIDI Business has the following features: • Online booking for your customers. • Reports on key business indicators: dashboard, sales, financial reports etc. • Working with clients: push notifications, chats with clients etc. • Employee management. • Integration with other services: Google Analytics etc. • Accounting of goods and consumables (warehouse). • Ability to manage multiple campaigns. • Ability to connect a branded mobile application. and much more!Starting Price: $3/month -
9
1and1Chat
1and1Chat
1and1Chat is an easy to use and feature rich software solution allowing you to engage with your website visitors’ real time. It works in any web server and can be accessed from any device via a browser without any third party software installation. 1and1Chat provides a robust and user friendly interface for your site visitors and support agents. It easily switches between texts, audio or video conversations without any hitch while leveraging webRTC for full duplex communications.Starting Price: $8.50 per month -
10
AweSun
Aweray Remote
The fast, stable, reliable and free remote computer access tool. Aweray Remote, the free remote desktop software lets users remotely access, control and troubleshoot the computers from the phone, tablet, or another PC. Connect to games wherever you are. The seamless remote desktop software for gaming. Sharing your screen to other devices just as a screen mirroring app. Computer aided transmission of messages and images enables you to control all actions on the remote computer, as if you were there. Aweray Remote enables you to achieve online teamwork, and on the go support with your clients, colleagues, friends and family. Host a productive video conference and collaborate on projects remotely. Save time and travel cost for onsite, in-person service and maintenance. Access remote computers or phones and provide remote support. Play PC games on the go from anywhere, anytime.Starting Price: $5 per 3 devices per month -
11
Laika
Laika
Laika is an easy-to-use tool created for overlooked small businesses to collect customer reviews. Laika is an easy-to-use tool created for overlooked small businesses to seamlessly collect customer reviews from real customers to help you get that coveted 5-star rating on Google Maps, Tripadvisor, etc., from real customers. It also protects your business from negative viral reviews. Laika enables you to communicate directly with the customer and resolve their issue quickly before that negative review goes live.Starting Price: $20 -
12
Reviewbit
Reviewbit
A review app to send automated, personalized review requests. As opposed to a 1% conversion rate of email requests, we offer 36%. The ease of sending photos & videos via WhatsApp will prompt customers to respond readily. Create an emotional bond with customers via an intuitive chat experience. Send separate follow-up messages for star ratings, and text & photo reviews and motivate customers to leave reviews. Display reviews in attractive widgets to spur hesitant buyers to make quick decision.Starting Price: $19.99/month -
13
Channel Talk
Channel
Annoyed customers leave your site when the wait time is too long or their question is never answered. Offering quality customer service will set you apart from your competitors and grow your business. As AI technology becomes more advanced and operational costs increase, the time for AI-driven customer service is just around the corner. Our AI Assistant will solve your customer’s inquiry on its own so you don’t have to. Our advanced AI and automation tools increase efficiency and enhance customer service to help your business grow at scale. AI-driven smart tag and title recommendations along with enhanced conversation summaries.Starting Price: $27 per month -
14
Bloomfire
Bloomfire
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.Starting Price: $25/user/month -
15
Customer Appointment Manager
Atlas Business Solutions
Book and manage customer appointments with ease with Customer Appointment Manager by Atlass Business Solutions. A trusted appointment scheduling software, Customer Appointment Manager offers many features to help businesses book and manage appointments faster and more efficiently. These include find open time function, search, waiting list, recurring appointments options, employee work schedules, alerts, service templates, employee filter, and more.Starting Price: $295.00/one-time -
16
Halo Service Desk
Halo Service Solutions
A truly unlimited service desk, delivered by experts. Connect your entire organisation under a single all-inclusive cloud platform, designed to power workflows. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Become more cost-effective with unlimited assets, items, customers, reports, mailboxes and more. With all modules included as standard you can scale your business effectively. Customers worldwide across numerous sectors rely on Halo Service Desk to drive their IT Service requirements. Currently, with 25 years experience in the industry, we partner with our clients to achieve success. Halo Service Desk is a simple, customisable, all-inclusive platform to streamline your workflows.Starting Price: $55.00 per user per month -
17
ServiceWise
TechExcel
ServiceWise by TechExcel is a secure, cloud-based information technology service management (ITSM) software solution that implements ITIL workflow standards and streamlines processes for businesses of all sizes. Configurable and scalable, this software suite for help desk and IT service management offers powerful features that include smart ticketing, events and tasks, forms and surveys, workflow, self-service, SLA and escalations, reporting and analytics, and so much more. -
18
ChatBlazer
Pendulab
ChatBlazer is a powerful chat software that includes an easy interface for both end users, moderators, administrators, and hosts. Simple and easy-to-use, ChatBlazer features member linkage to existing databases, sign-on, supports chat interoperability between desktops and mobile devices, and more. ChatBlazer can cater all of their customers' unique chat software requirements and demands due to its software technology being proprietary.Starting Price: $40.00/month/user -
19
CustomerWise
TechExcel
If you're looking for a better way to manage customer relationships, turn to Customerwise. A comprehensive customer support and business process management solution from TechExcel, CustomerWise is designed to meet the unique customer service requirements of B2B technology companies. The platform integrates a wide array of features in a single solution, including support and service ticket management, customer self-service, license and contract management, and a product knowledgebase. -
20
Knovio
KnowledgeVision Systems
It's the ideal platform for organizing, sharing, and tracking video knowledge, from onboarding and training to all manner of communications -- to employees, customers, partners, and investors. Now learning & development, HR, and customer education teams can energize all their on-boarding, recurring professional education courses, or certify compliance training easily. Sync slides to video, narrate presentations, embed quizzes and organize it all in branded showcases. Add an engaging, interactive twist to your next live town hall, annual company meeting or partner conference. Transform live video into an interactive multimedia experience with real-time synchronized slides with video, NeverLate™ navigation, flexible zoom control, and rapid conversion to an on-demand library in seconds. Add paywall services to your content, and it will keep generating payback for you.Starting Price: $24 per user per month -
21
Pozative
Adit
Online reputation is everything. Pozative gives you the power to generate positive reviews online faster so you can grow your practice and rank higher on search engines. We filter out the unhappy patients so their negative reviews are sent directly to your email where you can follow up privately, not posted online! It's all about getting the best reviews on websites people actually care about. Easily sync your Facebook, Google, Yellow Pages, Healthgrades, Vitals, Angie's List, or RateMD accounts, and get patients to validate your practice online. Let's face it, everyone has their phone in their hand. With the ease of a quick text message, you're going to get multiple reviews with a push of a button. Made convenient for the most impatient; sit back, relax, and let the review requests do the work. Besides, who calls these days anyway?Starting Price: $90.00/month/user -
22
Remo
Pilixo
With the rise of the mobile workforce, IT departments are faced with the challenge of providing remote support for employees spanning across multiple. , Remote Access keeps teams connected. You can easily deploy software upgrades, diagnose and resolve IT issues, and collaborate with colleagues. Prevents users from accidentally clicking on a malicious link stopping malware in its tracks irrespective of the vector – email, Skype, attachments, or websites. Stop data theft with real time alerts based on defined keywords, file actions, special formats such as SSN or credit card number, and unauthorized privilege change. Full video recording and keyword searching of each device in case you need to review and analyze. Employee Monitoring prevents users from clicking on malicious links helping you to stop malware in its tracks, irrespective of the platform (email, Skype, attachments, websites, Slack, etc.).Starting Price: $475.00/year/user -
23
inConcert Contact Center
inConcert
Improve your customer’s experience and optimize your company’s time and resources with the most comprehensive all-in-one contact center solution on the market. Manage all interaction with your clients: phone, email, WhatsApp, Messenger, web chat, SMS, online forms or app stores from one single platform. Generate a unique record per contact and forget about. Operate from any device with browser access thanks to the cloud environment. Enjoy the ease of use and excellent sound quality offered by this protocol. Make more successful calls in less time using multimodal automatic dialing. Choose the type of dialing you need to boost your campaigns: progressive, predictive or preview mode. Manage inbound calls in a simple and productive way with intelligent routing of interactions, voicemails and outbound channel integration on the same desktop. -
24
SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
25
TIMIFY
TIMIFY
Convenient and instant appointment booking for your customers. Powerful and efficient scheduling for your entire business. Add online booking options for any of your services, letting customers self-schedule appointments in a few simple clicks from your website, social media, apps, POS and more. With 24/7 access to services from any device, TIMIFY clients have seen up to 60% increases in revenue. One centralised view of team schedules, synchronised across all locations, enables collaborative working no matter how complex your organisation. Arrange meetings without the hassle, while automating a range of processes, admin tasks and communications. Revolutionise the way you manage every resource across your business, from staff to rooms and equipment. For any bookable service, pre-determine which resources are essential and they will be auto-reserved every time you receive a booking.Starting Price: $39.90/month -
26
iET ITSM
iET Solutions
Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. -
27
Delacon
Delacon
In the same way you can optimize your customer's online journey, you can do the same for phone calls. By using our sophisticated Call Analytics solution, you can make real-time improvements to your marketing campaigns. Analyze conversations, spot keywords and categorize calls using our AI-enabled solution. Manage call flows to ensure they are answered by the right person at the right time. Visually track call conversions to increase ROI across marketing channels, and dive into in-depth call metrics and call performance. Receive instant call notification emails every time your business receives a phone call. Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience. -
28
FocalScope
FocalScope
FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.Starting Price: $20.00/month/user -
29
HESK
Klemen Stirn
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer. -
30
MaxContact
MaxContact
MaxContact is suitable for sites from 6 – 1000+ users, with clients around the world in all sectors including BPO’s, financial services, utility providers and many more. MaxContact is a proven supplier to some of the market leaders in these fields.Starting Price: £49 per month per User