1and1Chat

Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.

Introduce ACD model, including saturation, sequence, priority and other strategies, so as to achieve a perfect balance between customer service skills and efficiency, improving visitor satisfaction. Automatically identify frequent visitors, quickly access visitors’ information and history conversation records. Make sure that agents can understand customers’ key information in no time and therefore improving communication efficiency. Live800 is equipped with automatic process design. Agents can switch chats freely when faced with many visitor conversations from different sources and channels in the meantime. Put a large number of frequently-used texts, links and files in Live800 Frequent Response Suggestion box, so that agents can send to visitors with one click. More conveniently, Live800 can intelligently associate the desired answers when agents inputting texts. There’s no need to fish a needle out of the sea.