Audience
Live Chat software for companies
About Live800
Introduce ACD model, including saturation, sequence, priority and other strategies, so as to achieve a perfect balance between customer service skills and efficiency, improving visitor satisfaction. Automatically identify frequent visitors, quickly access visitors’ information and history conversation records. Make sure that agents can understand customers’ key information in no time and therefore improving communication efficiency. Live800 is equipped with automatic process design. Agents can switch chats freely when faced with many visitor conversations from different sources and channels in the meantime. Put a large number of frequently-used texts, links and files in Live800 Frequent Response Suggestion box, so that agents can send to visitors with one click. More conveniently, Live800 can intelligently associate the desired answers when agents inputting texts. There’s no need to fish a needle out of the sea.
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Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
GoldArmor
Founded: 2003
China
en.live800.com
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Product Details
Platforms Supported
Cloud
Windows
iPhone
iPad
Android
Training
Documentation
Support
Phone Support
Online
Live800 Frequently Asked Questions
Q: What kinds of users and organization types does Live800 work with?
Live800 works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Live800 support in their product?
Live800 supports these languages: English.
Q: What kind of support options does Live800 offer?
Live800 offers support via phone support and online.
Q: Does Live800 have a mobile app?
Yes, Live800 has a mobile app for iPhone, Android, and iPad.
Q: What type of training does Live800 provide?
Live800 provides training in the form of documentation.
Q: Does Live800 offer a free trial?
Yes, Live800 offers a free trial.
