Audience
Live Chat software for companies
About Live800
Introduce ACD model, including saturation, sequence, priority and other strategies, so as to achieve a perfect balance between customer service skills and efficiency, improving visitor satisfaction. Automatically identify frequent visitors, quickly access visitors’ information and history conversation records. Make sure that agents can understand customers’ key information in no time and therefore improving communication efficiency. Live800 is equipped with automatic process design. Agents can switch chats freely when faced with many visitor conversations from different sources and channels in the meantime. Put a large number of frequently-used texts, links and files in Live800 Frequent Response Suggestion box, so that agents can send to visitors with one click. More conveniently, Live800 can intelligently associate the desired answers when agents inputting texts. There’s no need to fish a needle out of the sea.
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Pricing
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No integrations listed.
Company Information
GoldArmor
Founded: 2003
China
en.live800.com
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Product Details
Platforms Supported
Cloud
Windows
iPhone
iPad
Android
Training
Documentation
Support
Phone Support
Online
