Audience

Businesses seeking a platform to increase their customer service

About Channel Talk

Annoyed customers leave your site when the wait time is too long or their question is never answered. Offering quality customer service will set you apart from your competitors and grow your business. As AI technology becomes more advanced and operational costs increase, the time for AI-driven customer service is just around the corner. Our AI Assistant will solve your customer’s inquiry on its own so you don’t have to. Our advanced AI and automation tools increase efficiency and enhance customer service to help your business grow at scale. AI-driven smart tag and title recommendations along with enhanced conversation summaries.

Pricing

Starting Price:
$27 per month
Free Version:
Free Version available.

Integrations

API:
Yes, Channel Talk offers API access
No integrations listed.

Ratings/Reviews

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Company Information

Channel
channel.io

Videos and Screen Captures

Channel Talk Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Support
Online

Channel Talk Frequently Asked Questions

Q: What kinds of users and organization types does Channel Talk work with?
Q: What languages does Channel Talk support in their product?
Q: What kind of support options does Channel Talk offer?
Q: Does Channel Talk have an API?
Q: Does Channel Talk have a mobile app?
Q: What type of training does Channel Talk provide?
Q: How much does Channel Talk cost?

Channel Talk Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported