Best Customer Service Software in Canada - Page 73
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Compare the Top Customer Service Software in Canada as of June 2026 - Page 73
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1
Wizaplace
Wizaplace
Wizaplace : the all-in-one marketplace creation plateform Wizaplace supplies an all-in-one platform for creating marketplaces. The Saas solution integrates in a single environment all the required functions to build and manage a marketplace. The plateform is based on a completed functional core with back office for administrator and sellers, and front office for clients. Wizaplace offers an easy-to-use, complete and strong solution for any type of marketplace : BtoC, BtoB, CtoC, products or services. Strengths of Wizaplace solution - Intuitive all-in-one solution - Quick implementation of marketplace - No commission on Wizaplace's customers' sales - A robust Saas technology Companies from all sectors and sizes have chosen Wizaplace to launch a marketplace : startups wanting to quickly validate their business model as large groups looking for growth levers. -
2
TeamDynamix ITSM
TeamDynamix
Supercharged ITSM. One platform for service and projects together with enterprise integration and automation. Are you spinning your wheels trying to keep up with the volume of mundane, repetitive service requests? With supercharged IT service management software, you can automate routine tasks and eliminate toil. Drive self-service adoption, triage tickets, easily expand to ESM, automatically resolve tickets for user/group management, onboarding/offboarding, name changes, and more with a single click. IT service management (ITSM) systems are quickly evolving, download this report to understand key drivers for top of quadrant vendors. Use this guide to help you during your selection process. Download the Info-Tech 2022 ITSM Software Quadrant and Customer Viewpoint report to gain a better understanding of ITSM vendor strengths and emerging requirements. -
3
Ninchat
Ninchat
Offer help to your customers when and where they need it! Embed the customer care chat to your website, mobile site, applications and Facebook page. Communicate with you colleagues with same tool you handle customer service with. Create group chats for teams and topics, and chat privately one on one. Team chat with alerts makes agent reaction time faster, transfers silent knowledge and increases team efficiency. Ninchat customer care includes powerful admin tools & advanced statistics. You can keep track of customer ratings, activity, waiting times, see chat transcripts, and more. Your theme and styles, language, greeting messages and authentication method of your choice. Ninchat can be modified and localized to meet your needs. Improve customer experience and loyalty. Instead of making your customers wait for an email reply, offer them help right when they need it. Integrate live customer care directly into the sales process to ensure successful sales and reduce lost sales. -
4
ClientSuccess
ClientSuccess
Bring all of your customer success information into one place so your entire company has all of the information they need to manage customers. All conversations in one place. Foster relationships with the right people and the right frequency. Plus, no more BCC or cut-n-paste with our Gmail and Office 365 integration. Stay up-to-date on the health of each of your customers and share updates with your entire team in real time. Integrate Pulse with your Slack/MSFT Teams so your leadership team sees all key customer updates in real time. Deliver a consistent customer experience by defining, managing, and measuring your methodology for driving success. Get more predictability into your revenue by managing everything in one place (subscriptions, renewals, expansion, etc). Then use customer health and feedback to drive more accurate forecasts. Get ahead of any customer issues by notifying your team about any potential issues with a customer. -
5
Clientele ITSM
Mproof
IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service. These are exactly the type of services Clientele ITSM has to offer. Mproof’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers. See all your open tickets and support calls at a glance. Track the performance of your service desk employees. Manage your service level agreements with a birdseye view. Share your discoveries with others. Thanks to the vast array of reporting options, you’ll easily get in control of your service organization. With the latest version of Clientele ITSM, it all becomes easier than ever before. -
6
Feefo
Feefo
Real people. Real reviews. Real insight. Take the guesswork out of growing your business and building the best customer experience. Feefo gives you the tools and insight to build relationships, improve your brand reputation and make informed decisions for the future. We give you access to technology and support that allows you to connect directly with your customers; generate great results and get a clear and accurate view of your business. Feefo is powered by a dedicated team of specialists; inventors, smart creatives and business experts that believe we’re part of something pretty special. We value our integrity, so there’s no hard sell or ulterior motive. We simply want to use our expertise to help businesses of all sizes to build trusted relationships with their customers, provide better experiences and achieve success. There are real people behind the technology, and we’re with you every step of the way. -
7
Formilla.com
Formilla.com
View your website traffic in real-time, and what country and region your visitors are located. See which webpages they’ve visited, how long they’ve been on your site, and what browser and operating system they’re using. Highly targeted automatic email and in-app messaging. Keep customers coming back with our super-simple email messaging. Dramatically reduce support time by setting up a Helper Chat Bot™ that automatically responds to common visitor questions using the power of AI. Automatically display custom messages to your website visitors in many powerful scenarios. Use simple keyboard shortcuts to access saved replies and quickly respond to commonly asked questions. Transfer a chat with just 2 clicks and include a private note for your teammate. -
8
FuseDesk
FuseDesk
Use FuseDesk to interact with incoming leads. Automate onboarding of new clients. Templates and workflow automation free your agents to spend time where it matters. Templates speed up and personalize your support. Populate them with merge fields from the contact record. FuseDesk connects with your favorite CRM. Infusionsoft by Keap, ActiveCampaign, and more. Ask about our powerful, simple integrations! Focus on your customers, not your software. Try FuseDesk absolutely free. No credit cards. No time limit. No obligations. You’re going to love FuseDesk, the new way to helpdesk. -
9
Terminus
Terminus Software
We Power High-Performing Go-to-Market Teams™ Transform how your company generates revenue. Terminus is for sales and marketing teams who care more about generating revenue than generating leads. The foundation of Terminus is our Data Studio. There you can easily understand and prioritize the right targets through firmographic, intent, engagement, psychographic and relationship data. Terminus lets you deliver personalized messages to the right audiences no matter where they are. Orchestrate consistent experiences across display and social advertising, chat, email, and web personalization. Terminus keeps your go-to-market teams aligned from the first touch all the way through renewal and expansion by seamlessly pulling together all of your account data. Automatically alert sales to meaningful engagements, centralize account information, and deliver better pipeline prediction to accelerate opportunities. -
10
Voci
Medallia
Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns. With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance. -
11
Returngoods
Returngoods
With the advancing technology and the innovative means of marketing, manufacturing, and delivering goods globally, companies are expanding their business into previously unreachable markets. The advent of this explosion of commerce creates great opportunities to improve and streamline the process to support such growth in this new paradigm. Our solution is focused on improving the management of the reverse side of the Commerce and Supply Chain or Reverse Commerce Management - RCM. Built on Internet standard software, Returngoods was designed as a complete intuitive solution to help our customers address the challenges of managing the return process. From your customers down to your, suppliers, manufacturers, distributors, and outsource logistics companies, Returngoods improves the RCM interaction and communication.Starting Price: $29.99 per user per month -
12
InnoCare
InnoCare
Providing smart, cost-effective clinic management solutions that let you focus on growing your practice with more patient care & less paperwork. From scheduling to billing to extensive custom reporting, InnoCare offers all of your clinic management priorities in one package - and we handle the heavy lifting, so you can stay focused on providing quality patient care across your practice. Practice management software for healthcare, rehabilitation and wellness professionals. InnoCare Software brings together every part of clinic management so you can manage your staff, your finances, and your patients all in one place. EMR software for Canadian physiotherapists, occupational therapists, and physical rehabilitation professionals. Stay compliant, do less paperwork, treat more patients with Charting+. Monitor key performance indicators like billing, referrals, and self-discharge with custom reports. -
13
Conversocial
Conversocial
Only messaging channels provide continuous, convenient, and persistent customer conversations. And only Conversocial gives your brand preemptive, one-to-one, and scalable conversational CX. Join the world’s leading brands who believe in the power of messaging. Use Conversocial to care for your customers. Increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly. Use Conversocial to acquire more customers. Drive commerce through care with unique and memorable customer experiences — driven by adaptive automation. Use Conversocial to engage more customers. Retain your customers with targeted messages and personalized customer experiences on messaging channels. Using Notify, one Conversocial partner initiated over 2.5 million two-way conversations with an average open rate of 78% and an engagement rate of 8%. -
14
Patient Communicator
Patient Communicator
Browser-based patient appointment scheduling solution. Automated confirmations and reminders sent by text, email or voice. With TrueTexttm patients, can contact the office by texting instead of calling in. Our fully automated recall system ensures that patients will never fall through the cracks. Patients can schedule appointments 24/7 using our online scheduler. Build your practice with promotions, marketing, reviews and social media. Our dedicated customer success reps will leverage their experience and expertise to help you get the most out of this powerful system. Because you deserve it, and so do your patients! No obligations, no commitments, and no fine print. Because we believe the only way you can truly discover what Patient Communicator will do for your practice is by experiencing it for yourself. The entire system, with unlimited training and support, is completely free for 30 days. -
15
QeaSys
Qeasys Technologies
One Stop Appointment and Patient Management System ensures smooth appointment booking, manages calendars, and patient data tracks vital stats of patients and manages treatment plans, medical documents, prescriptions, clinical notes, timely alerts, communications & reminders. A reliable system that is highly adaptable and user-friendly. Since the system is entirely online, there is no need for complicated installations or updates. Book appointments in single touch from anywhere, anytime. Subscribe and receive real-time updates.No waiting in queues for hours. One click appointment booking and Quick tracking & monitoring, No carrying of documents, no paper registration. Access and monitor the progress of appointments from anywhere, anytime, any device. Monitor Progress of a number of visitors, appointments, and their performance. Ease workflow management of appointments from CheckIn to CheckOut. -
16
Zoomin
Zoomin Software
Deliver effortless self-service with personalized content at key points in the customer journey. Transform the technical content you already own into a great self-service experience. Deliver personalized, relevant and easy-to-find answers that customers need in your documentation portal, community, support site, and in your product. Enable your remote workforce by delivering real-time guidance that analyzes each support case and recommends contextually relevant technical content. Strengthen your product value and improve the customer experience by understanding areas of friction and how customers are engaging with your content. Zoomin integrates seamlessly with dozens of leading tools and platforms, providing a scalable solution that provides the product answers your customers need, effortlessly without your existing workflow. -
17
My Appointment
My Appointment
My Appointment is the ultimate booking APP for all your health and beauty needs. We have a wide list of premium salons and healthcare providers who allow you to book your own appointments instantly online. To get started, search for a service provider above, or download the My Appointment app to find providers in your area. Booking is easy, convenient, and instant. And don't worry, we hate Spam as much as you do, so we have a no-spam promise! No more waiting for 9am to call and book your appointment. No more engaged phones. no more hushed conversations in open plan offices. My Appointment is an online booking tool to help you make appointments at any of our great registered businesses. It allows customers to book appointments with ease, while allowing the business owner to maintain and manage their appointments professionally and effortlessly. Bookings can be made on our website or by downloading the My Appointment Mobile App! -
18
LivePerson Automotive
LivePerson
No car was ever sold or serviced without a conversation — and today’s shoppers and owners prefer messaging over all other forms of communication. LivePerson Automotive gives dealers powerful messaging tools to win more customers, deliver higher quality experiences, and increase customer loyalty. Car shoppers prefer to research and buy online, but filling out forms and finding specific info can be difficult. 74% of online buyers report they would be more likely to complete forms if they had live chat support with vehicle specs or financial details. Give consumers quick fingertip access to your team to guide them through the buying process with Conversational Car Buying™, the best live chat and messaging solution in the automotive industry. -
19
Learndot
ServiceRocket
Learndot by ServiceRocket is an award-winning learning management system built on 15+ years of experience developing effective customer education programs. Beyond providing a platform for customer training, Learndot helps software companies design their education strategy, and develop and deliver their training to drive customer success. -
20
Pega Customer Service
Pegasystems
Your agents are integral to your success. Keep your team connected, effective, and productive wherever they are. Your customers want to feel taken care of. Provide them with proactive, personalized, and frictionless experiences across any channel. These days, you need to do it all. Minimize costs and get the most out of your channels with intelligent automation and case management. Connect and automate work across people and systems to resolve customer inquiries faster. Pega’s AI-powered case management adapts to customer service requests. Pre-defined microjourneys built on industry best practices are templates to get started quickly. Efficient service delivery across every interaction to minimize your team’s cost-to-serve while managing increased contact volume. -
21
LEAP
Flovate
Optimize and automate your processes without writing a line of code by harnessing the power of low-code. You can utilize the array of functional building blocks within LEAP to create custom and flexible applications that will enable you to automate your processes. Apply your processes to one of our pre-configured industry solutions. With the majority of the configuration already in place, your LEAP solution can be created in days by our analysts – and even demonstrated so that you can see it in action. By joining together functional building blocks your solution is built in weeks, not months – leaving you with a high-quality solution, at a lower risk and cost. An impressive array of functions and features can deliver the outcomes you need, providing you with a solution that is right for your organization. Pay for usage, not users. Activity-based, rather than user-based licensing means you only pay for what you use. Plus setup costs are kept to a minimum. -
22
Jenny
GetJenny
Slash repetitive grunt work by up to 87%. Give your service agents time to resolve challenging customer situations and serve more customers per hour than ever. Shrink first response and resolution times. Grow messaging support and website engagement. Deflect customers from phone and email support services. Provide exceptionally fast support, answer customers' FAQs and generate leads with a standalone chatbot. JennyBot works from your live chat window and deflects over 80% of frequent issues, saving time for your human agents. Simplify buying at scale. Grab upsell opportunities with value-added human support from your agents and conversational process automation from AI customer service chatbots. Support your customers 24/7 with instant answers and robotic process automation for tasks like stock checking, delivery reporting and ticket creation. Customer request automation saves your team up to 330 work hours per month. -
23
Dial Once
Dial Once
DialOnce orchestrates contact journeys (voice or digital) in order to satisfy your customers’ needs by directing them to the best channel. Customer satisfaction is measured and validated by our customers and independent consulting firms. Guide to the most suitable solution to promote the First Contact Resolution. Encourage the use of digital and self-serve support channels. Omnichannel overview for real-time management of customer journeys. Optimize availability by offering a solution to 100% of your calls. Reduce your treatment costs by reducing your low value-added calls. Increase your sales productivity by allowing your resources to make outbound calls. Reduce processing costs by promoting self-serve solutions and contributing to First Contact Resolution. Orchestrate your customer relationships thanks to an omnichannel overview of contact paths which monitors the effectiveness of your solutions. -
24
Cyfeon
Cyfeon
Cyfeon’s suite of industry‑focused products helps financial services, communications, and energy companies automate critical business functions and accelerate profitability. The Commission and Revenue Share Management system automates and executes contract terms, fees, taxes, and payments on schedule and with precision, based on rules you establish, tracking workflows and auditing approvals to ensure accurate disbursement to internal and external stakeholders and timely collection of franchise fees; the Control Room solution streamlines regulatory compliance by automating watch‑list management, research workflows, outside‑trading monitoring, FINRA submissions, ad hoc reporting, audit trails, and corporate action‑item tracking within an integrated Compliance Dashboard. -
25
InteliWISE
Matrix42
In the age of intelligent automation, we’re powering top brands with AI and Omni‐channel tools, for conversational service and commerce. We are a Conversational AI company, delivering smart chatbots, voicebots, omni-channel messaging and video collaboration software to over 150 brands. -
26
Sonar
Marchex
Drive More Sales with Business Text Messaging. Artificial intelligence and human-powered mobile messaging platform. Drive more revenue by reaching consumers on the mobile channels they use most to communicate. Guide actions through personal conversations with customers. Let our bots handle the lead qualification, meeting scheduling, and following up, so your team can focus on the meaningful interactions that drive sales. Our flexible solution integrates with the world's leading sales and marketing technologies. Our world-class customer success team will support you each step of the way. Employ automated responses from Sonar’s chatbots, built with the latest technology in natural language processing and artificial intelligence. Funnel prospects through the qualification process, schedule meetings, and answer frequently asked questions with no human interaction. This allows your sales team to cater to multiple clients at once, for an enhanced customer engagement right from the start. -
27
Rosmiman IWMS
Rosmiman Software
ROSMIMAN® IWMS & Services Global Site is a global, collaborative and integrating system for the management of real estate assets of multiple types, their infrastructures and services, where the different user roles can interact and interact from anywhere and at any time, thanks to the innovative technological architecture of the software system, its ease of use, the optimized methodology of its processes and the ability to provide business intelligence. ROSMIMAN® IWMS & Services Global Site integrates in a single software platform, the system with the greatest functional, operational and technological scope on the market, within the IWMS solutions category, complying with the definition of IWMS systems made by Gartner (the leading research institute in the software sector and technology markets). -
28
Q-Flow
Q-Nomy
Q-nomy's vision is to make the most of every customer visit: more sales, greater customer satisfaction, and better experience. We believe the way to achieve this vision is by delivering true end-to-end Customer Experience Optimization. Customer Experience Optimization is a solution that tailors the individual customer's journey across digital and physical service channels; it’s a solution tailored to meet the customer's personal background, expectations and needs. Customer Experience Optimization enables the business to simultaneously leverage the customer journey for deepening customer engagement and offering more products and services, while delivering personalized interaction across all channels. We're realizing this vision with ever increasing perfection by continuous development and evolution of our flagship product, Q-Flow. -
29
Planhat
Planhat
Planhat is a Customer Success Platform built to make Customer Success simple. Planhat is beautiful and easy to use. It helps you reduce churn, upsell more, drive user engagement and maximize the lifetime value of your customers. Planhat is built for everyone from the CS rep to the C-Suite. It has all the functionality and features you would expect in a modern Customer Success Platform - the difference is in the design, usability and speed to implement. -
30
USU IT Service Management
USU Software
USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes with a scalable solution that grows with your needs. USU IT Service Management is one of the few ITSM solutions in the world that can boast proven top ITIL® conformity. Rely on the leading ITSM solution that has so often earned the highest possible certification level among internationally recognized organizations. The “made in Germany” ITSM solution that outperforms the majority of tools from international providers!