Best Customer Service Software - Page 66
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Compare the Top Customer Service Software as of June 2026 - Page 66
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1
Solvvy
Solvvy
Cloud-based chatbot solution that helps businesses with automating support workflow and tracking customer service performance. Solvvy’s next-gen chatbot combines fast, accurate answers with custom no-code workflows and advanced analytics – giving you full control over your customer support automation strategy. Deliver artificial intelligence powered customer service and support with our next-gen chatbot platform. Personalized, on-brand experiences for your customers across channels. Great return and low maintenance cost with no engineers required. Intelligent self-service, backed by our powerful AI platform. Solvvy delivers far beyond "traditional", rules-based chatbots. The Solvvy team delivers brilliant customer experiences through our effortless, next-gen chatbot platform. Powered by advanced AI and Natural Language Processing Solvvy delivers fast, accurate self-service and personalized customer workflows. -
2
CloudShare
CloudShare
CloudShare is the most powerful solution for hands-on software experiences. From sales demos and POCs, to customer and employee training, certification, and testing, our virtual environments are completely customizable and allow the end-user to experiment with your software in a safe environment that mimics their own, thus enabling the most effective experiences. CloudShare’s Business Acceleration platform enables some of the world’s top brands to accelerate their entire customer journey anywhere, in any cloud, anytime (supporting AWS, Azure, GCP). We’re proud to serve leading global software companies such as Palo Alto Networks, RSA, Motorola, Atlassian, SAI Global, Atos, ForgeRock, Dell, Salesforce, and many more. -
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Jumpstart
Jumpstart Innovation
We enable fast online reviews, effortless word of mouth & simple customer messaging to grow your business. Average jump in reviews for all customers using jumpstart across most popular platforms. Jump in average customer referrals received by a business through social referrals. Increase in monthly repeat visits by customers with our customer messaging features. Get super fast authentic 5 star online reviews from your customers with our Review Boost Technology. Get found online. Be the most trusted business in your area. Listen to your customer's valuable opinions with private feedbacks. Jumpstart's AI driven operational insights help you listen to improve. Build up to 5x more customer list. Engage with them to build & bring back your loyalist. How? With our real-time customer messaging. Turn every happy customer into a brand promoter! Grow your word of mouth with customer referrals. Get friends of friends as customers. -
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CentreStack
CentreStack
CentreStack boosts workforce mobility with cloud file sharing and mobile access, while retaining security permissions and familiar user experiences from file servers. With Active Directory and permissions inherited, no other solution better unites existing IT infrastructure's on premise security with cloud mobility. CentreStack enhances file servers to enable productivity and collaboration for mobile workers who use multiple devices, such as smartphones and media tablets, in addition to PCs. CentreStack can either enhance an existing file server to enable mobile access or it can migrate existing file server data and security permissions to a user defined cloud. In either case, the product is focused on maintaining a familiar file server experience with enhanced usability, security, compliance and data control. Enterprises can opt to maintain existing security and compliance, by keeping their data in on-premise file servers without cloud replication. -
5
Charles
Charles
We help brands to pioneer conversational commerce by integrating shop systems, chat apps & bots in one intuitive design. Introducing charles, the conversational commerce suite for consumer brands. For brands who want to talk and build relationships with their customers. A beautiful & intuitive UI that integrates messenger API’s with commerce backend. Bringing your product catalogue & checkout experiences into conversational journeys. Get opt-ins, build subscriber lists and notify your customers about new products, campaigns, restock or shipment tracking with opening rates of >95%. We help you transform website traffic into 1:1 meaningful conversations for higher conversion rates and lower returns. We believe chat can be for retention, what social media is for acquisition. Offer a personal concierge to your (best) customers, at scale, without login. Integrate into your customers' daily habits. Messenger apps are now 20% bigger than Social Networks. -
6
SummitAI CINDE
Symphony SummitAI
CINDE (Conversational Interface and Decisioning Engine), a conversational AI and machine reasoning based engine is designed to transform customer experience by resolving most incoming issues automatically. It uses sophisticated natural language & machine reasoning and responds with intelligent personalized messages. Not just that. It also understands the intent of an issue corresponding to an incident, service request or a query which leads to zero downtime. This gives more time to agents to focus on high impact work. AI-powered CINDE is always available to support customers, be it on a Sunday afternoon or thanksgiving week. With self-service and knowledge driven intelligence, CINDE can resolve tickets faster when compared to the traditional service desk. Auto resolves minimum 30% service requests of an organization, which leads to big savings. Carries the maximum weight of L1 and freeing up agents to focus on high impact work. -
7
Orlo
Orlo
With a whole load of channels to toggle between and the public always watching, delivering social customer care and marketing content that knocks their socks off is no easy feat. But what if you could enhance your tech stack with one powerful platform to manage your digital conversations? Well, now you can. The Orlo platform empowers you to focus on what really matters - providing a great customer experience - and it only takes a matter of hours to get you set up! The Orlo Inbox brings together all of your digital conversations, empowering you and your team to support your customers at the moments they need you most. Whether your interactions take place on social, live chat, WhatsApp or SMS, you can effortlessly deliver the best possible service without leaving the Inbox. Engaging your audience just got easier with Orlo’s marketing solution. Support your customers at the moments that matter with our integrated live chat solution. -
8
Oracle Service
Oracle
Oracle Service gives the ability to predict the need for service, automate processes, and deliver tailored responses, while balancing self-service and assisted customer service models. It offers powerful and intelligent B2B, B2C, and field solutions that allow customers to receive the service they want, when, and where they need it. Help customers find answers on your website or via a digital assistant, and empower agents to anticipate and respond with knowledge and relevant details. With Oracle Service, you can deliver personalized, proactive, and timely customer support with a complete, unified view of every customer interaction.Balance self-service and assisted customer service to build meaningful relationships on your customers’ preferred communication channels. Deliver an always-on, personalized, and seamless customer service experience through a variety of digital tools, allowing your service agents to focus on escalated and/or more complex issues. -
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Reschedge
OnceHub
Scheduling interviews has never been this simple. Scheduling interviews requires more. That's why Reschedge is the world's most advanced scheduling engine. That's why Reschedge is built for interviews. There's never been anything like it. You can feel good about scheduling from the moment you sign in. Reschedge's scheduling engine was carefully crafted to make last minute changes as easy as possible. Whether your interviewers run late, completely cancel, or cause a complete mess, Reschedge fixes it in moments. From calendar and ATS set up to adding company contacts, getting started in Reschedge is easy. In just a few moments scheduling becomes easy forever. You need four people to interview a candidate and you can choose from fifteen to find the best four. You know a perfect schedule exists but you don't want to look at all of those calendars to figure out your lineup. Reschedge makes scheduling an interview lineup with 2, 3, 4...15 back-to-back interviews effortless. -
10
Gemseek
Gemseek
Deliver outstanding customer experience where it matters аnd grow your business. The GemSeek CX platform empowers companies to woo and grow customers worth millions of dollars. Measure how well you keep your promises at every touchpoint and get crystal clarity how to transform your business to indulge customers beyond satisfaction. A scalable solution to give you clarity and guide your everyday decisions. In the first 3 years after implemention it can help you increase customer satisfaction YOY by at least 15pp, retain 40% more customers, get 10% more revenue from closed-loop customer feedback initiatives, and spend 30% less on customer support. GemSeek customer experience platform enables multi-country programs where you understand what impacts customer satisfaction. Measure experience in real time across all channels and identify key satisfaction drivers. Provide AI-driven recommendations for retaining and growing customers. -
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CRMoptics
CRMoptics
CRMoptics is a packaged/hosted solution and allows you to use open-source building blocks to kickstart your optical software project. The software provides multi-location, multi-warehouse solutions to get things done faster and more reliably. It is a web-based software, so all you need is internet and a device of your choice. Customer data management and scheduling, history of eye exams, printing proof of payments, inventory, health insurance support and webshop are module functions that every optician needs to run a business. CRMoptics software also has built-in marketing tools using which opticians can send customers a personal postcard, therefore giving opticians the marketing power to increase sales with less costs. The software is feasible for customer engagement through sending text messages and emails for reminders and promotions with a single click. It has never been easier! You can use our expertise to help you set up or develop customizations. -
12
Mitek
Mitek Systems
Mitek Systems is a leading provider of AI-driven identity verification and fraud prevention solutions designed to secure digital interactions across industries. Their platform offers seamless integration of biometric authentication, identity verification, geolocation, and fraud detection tools to protect customers at every touchpoint. Key products include biometric liveness detection for face, voice, and documents, check fraud detection, and passwordless authentication. Mitek’s solutions help businesses reduce financial losses by preventing account takeover and synthetic identity fraud while ensuring compliance with regulatory mandates such as KYC and AML. The company’s user-friendly no-code platform accelerates deployment and boosts customer confidence with simple, secure user experiences. Trusted by over 7,900 organizations worldwide, Mitek continues to innovate in identity verification and fraud defense. -
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eKomi
eKomi
Join over 15,000 companies worldwide that have increased their search traffic and conversion rate by putting their trust in eKomi to collect verified, authentic product and customer ratings and reviews. eKomi offers a unique platform where consumers communicate their verifiable experiences to one another. eKomi charters one of the most elite, vast Customer Feedback Management teams which personally screens every single review collected, 24/7 for our clients. Activating Google's seller rating extension is crucial for businesses to thrive in the increasingly competitive online marketplace. For example, eKomi was granted the CeBIT Innovation Award by the Fraunhofer Institute and the Best of Innovation Award for IT. Just this year we won the LSA 2017 Ad to Action awards for our mobile SMS solution. These awards solidify eKomi as an industry leader in both design and delivery of unique, cutting-edge technology platforms. -
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Verbio
Verbio
Increase security and user experience in daily interactions with the unique potential of voice. An innovative language agnostic, cost-effective and reliable alternative to seamlessly verify and identify users in real-time. Voice biometrics allows to automatically recognize any person through the characteristics of their voice and it can smartly substitute traditional authentication methods (cards, passwords, signature, fingerprint, etc) in security access control, user verification for digital transactions or for fraud prevention and detection. With an easy and cost-effective solution, authentication through voice biometrics brings an innovative and safe experience to users, with a risk-free and remote access. Biometric Authentication and Identification through voice has never been so secure and fast with different operational uttering models for each type of client and advanced anti-spoofing methodologies. -
15
LiveCaller
LiveCaller
Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.Starting Price: $14 per user per month -
16
Replicant
Replicant
Replicant is the world’s first autonomous contact center that brings always-on, elastic capacity to every customer experience with voice AI. Solve customer issues over the phone with flexible, natural-sounding AI-powered conversations that accurately recognize customer intent for fast resolutions. Answer every call immediately and eliminate hold times with 24/7 service available anytime, anywhere. Scale customer service up or down without ballooning costs, training new agents, offshoring, or planning for seasonal fluctuations. Dramatically reduce your customer service costs; only pay for what you use without committing to capacity. Measure overall customer satisfaction, track average handle time, and discover new trends like competitor mentions, defective products, and upsell opportunities to serve customers like never before. -
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Surefire Local
Surefire Local
Get more Google visibility & traffic. Consistently respond to reviews & get higher local search engine rankings. Use Geo Location Check-ins to post localized content, telling search engines what work you do & where. Easily manage online reviews in one place. Handle negative reviews quickly. Rank first in search engines by generating more reviews. Stand out to customers by maintaining a strong online reputation. Get more referrals by providing excellent service to your existing customers, from their first call to the final day of your project. Develop a referral program to ensure a steady stream of new customers. Build a company culture that encourages referrals. Attract & engage repeat customers via email marketing that keeps your business top of mind. Let customers schedule appointments online, generating more appointments and saving time. Discover which content resonates most with target customers. -
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Unduit
Unduit
Unduit is an AI-driven IT operations platform designed to help enterprises manage the full lifecycle of IT assets and global IT execution from procurement to redeployment. The platform acts as a centralized IT agent that standardizes workflows, automates operational processes, and provides unified visibility across global IT environments. Unduit helps organizations streamline IT asset management, deployment, tracking, maintenance, recovery, recycling, and governance through AI-powered automation and policy-driven workflows. The platform integrates with existing infrastructure without disrupting current systems, allowing businesses to scale operations while reducing manual coordination and operational overhead. Enterprise-grade governance, compliance controls, and security measures are embedded into the platform to help organizations maintain operational integrity and protect sensitive data. -
19
Checkbox
Checkbox
Subject matter experts can quickly and easily automate the processes they know best by building apps using drag and drop, without the need for coding or technical skills. Use a single platform to build and flexibly deploy apps which automate processes from end-to-end across departments enterprise-wide. Generate ready-to-go documents, pre-filled and tailored from styled templates with e-signature. Automate end-to-end user journeys including approvals, scheduled tasks and reminders. Design complex rules and decision-tree logic, including calculations and weighted scores. Capture the information you need from users or systems and conduct triage using smart forms. Prototype, build & maintain applications without IT-skills using our easy to use drag-and-drop interface. The Checkbox platform can be used to build a range of bespoke automation solutions. Discover the most popular use cases and app templates amongst our customers. -
20
Talisma Chat & Co-browse
Talisma
Talisma Chat and Co-browse enables organizations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing. Agents can interact concurrently with multiple visitors while delivering personal and immediate attention to enhance the visitor’s online experience. With Talisma Chat and Co-browse, employees have single-click access to a unified view of all previous customer interactions from any communication channel and quickly respond to enquiries using a knowledgebase of FAQs, response templates, Web links, and documents. Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behaviour. This means your web visitors get a chat invitation when they land on your site or display certain browsing traits. It helps improve customer experience, reduce operational costs attached to customer service, reduces instances of shopping cart abandonment, and increases conversions. -
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Unblu
Unblu
Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online. -
22
Glia
Glia
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently. -
23
Xdroid Voice Analytics
Xdroid
At Xdroid we enable digital transformation in contact centres through voice and text solutions based on artificial intelligence and machine learning. By processing 100% of customer interactions, we automatically provide objective, consistent, and valuable insights and information about each conversation. Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity and compliance. Our innovative and competitive solutions help contact centres understand the customer journey and bring them closer to a 360-degree customer view. -
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OnRamp
OnRamp
Go live faster and improve adoption, powered by an amazing customer experience. OnRamp infuses world-class customer onboarding into your DNA. That breeze at your back sure feels nice. OnRamp gives you full control over your brand identity and unique processes to deliver a seamless customer journey. The best part? You never have to bother your engineers for changes. Keep momentum strong and excitement high by vanquishing the drudge factor. OnRamp makes change management engaging and can even help course correct if things start to go off track. OnRamp acts as an extension of your team, freeing you up to get back to the high-value work of making your customers successful. It's all been designed to iterate and replicate what works best, every time. -
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Baton
Baton
Baton brings software providers, their clients, and service partners into a communications portal where complex implementations are simplified. Proactively triage, report, and check project status in real time to get your products up and running faster than ever. Create individual implementation projects with highly customizable phases that fit your company’s implementation process. Set up milestones for automated status tracking and standardized project templates to scale your business faster. Leverage Baton’s business intelligence to ensure project tasks, interdependencies, and due date are logically established. Our consolidated view of all of your implementation projects provides new insights into your business. Create monitoring dashboards for your clients’ view as well as dashboards for your entire project base. Stay on top of your customer’s first real experience with your product. -
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BigSpring
BigSpring
BigSpring equips people with market-relevant skills to remain gainfully employed and enables employers to measure impact from skilling. A plug-and-play SaaS platform with a people-centric interface and enterprise-grade data analytics. Loved by learners and employers everywhere. Make training a core business driver, not a support function. Every BigSpring customer has custom content needs specific to their business. That’s why we enable your custom content, by your teams, for your teams. The BigSpring Creator Academy enables your star performers and subject matter experts to share best practices in fun, #bitesized videos. -
27
ky2help
KYBERNA AG
ky2help® is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance. The workflows, processes and supply chains in service-intensive companies are often more complex than in pure production companies. the ky2help®Service management platform helps companies to get their service processes under control. It is ky2help® a central solution for the efficient handling of all company-wide processes and better control of resources. Ideally, the entire business process chain can be mapped and processed automatically on an electronic platform. -
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idwall
idwall
Convert more clients, improve user experience, reduce fraud, and obey regulatory demands. Our Background Check, Document OCR, and Face Match solutions make your processes more secure and up to ten times faster. Your client sends a picture of their driver’s license (CNH) or identity card (RG) and we do the rest. We extract data from the image of a document using OCR (Optical Character Recognition) and check if the data is accurate on public sources. All that is done automatically, making your onboarding quicker, safer, and slicker. Your client sends a picture of their driver’s license (CNH) or identity card (RG) and we do the rest. We extract data from the image of a document using OCR (Optical Character Recognition) and check if the data is accurate on public sources. All that is done automatically, making your onboarding quicker, safer, and slicker. -
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Minerva
Minerva Knows
Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support. Minerva is an interactive “how-to” guide. Our guide shows you where to click, and what to do next so you can spend less time googling and more time doing. Our mission is to make it easy for anyone to do anything online, especially you. We show you where to click, and what to do next. Download our extension today! We are making process knowledge and expertise instantly accessible wherever you need it, right as you need it. Minerva Pro enables you to make private recipes, create teams, and view analytics at the individual, team and recipe level. -
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Tufin
Tufin
Tufin enables organizations to automate their security policy visibility, risk management, provisioning and compliance across their multi-vendor, hybrid environment. Customers gain visibility and control across their network, ensure continuous compliance with security standards and embed security enforcement into workflows and development pipelines. Eliminate the security bottleneck and increase the business agility of your organization. Existing manual approaches to managing network changes can take weeks and introduce errors resulting in potential security risks. Organizations across the world rely on Tufin’s policy-based automation to automate visibility and provisioning and maximize business agility and security. Maintaining and demonstrating compliance with industry regulations and internal policies is difficult within today’s complex and fragmented networks. Tufin enables enterprises to ensure continuous compliance and maintain audit readiness.
