Best Customer Service Software - Page 44
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Compare the Top Customer Service Software as of June 2026 - Page 44
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1
vCIOToolbox
vCIOToolbox
A Key Account Management and Advisory Platform to support the needs of both the customer and the IT provider. vCIOToolbox helps MSP’s and MSSP’s identify technology gaps and meet the needs of businesses’ big and small, allowing you stay ahead of cyber threats and bad actors. We help MSP’s and MSSP’s with a consistent, repeatable, easy process to ensure your customer has the right technology in place and its aligned with the goals for their business. The Cybersecurity landscape is a complex system with new threats emerging every day. Tools provide protection, but that is only part of the story. Your customers need a Cybersecurity Sherpa and with our GRC tools MSP’s and MSSP’s can conduct assessment projects or launch a Compliance as a Service program and help mitigate risk for their customer…while generating more revenue to the providers bottom line. Monitor the performance and satisfaction of your services with the people that matter.Starting Price: $129 per month -
2
ManageEngine Remote Access Plus
ManageEngine
Remote Access Plus is an enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot remote computers from a central location. Powerful built-in tools such as Advanced Remote Control, System Manager, Wake on LAN, Remote Shutdown, Remote File Transfer and more enable an elite remote support experience and dramatically reduce problem resolution times from days to minutes. Remote Access Plus is an enterprise remote support solution that helps system administrators and IT help desk technicians troubleshoot remote computers from a central location. The powerful built-in tools such as advanced remote control, system administrator.Starting Price: $95 per year -
3
Chili Piper
Chili Piper
Chili Piper Meetings is a suite of automated scheduling tools that help revenue teams convert more leads into qualified meetings, faster. Our intelligent Concierge product offers a simple way for prospects to book a meeting or start a phone call immediately after submitting a form on your website. Unlike the traditional method of inbound lead management, Chili Piper uses smart rules to qualify and distribute leads to the right reps in real time. Our software also allows companies to automate lead handoff from SDR to AE and book meetings from marketing campaigns and live events. Companies like Square, Twilio, DiscoverOrg, Spotify, and Forrester use Chili Piper to create an amazing experience for their leads, and in return, convert double the amount of leads into held meetings.Starting Price: $15/month/user -
4
Chat for Jira Service Management
Appfire
Chat with your customers and handle their requests in real-time. Seamlessly integrate live chat with issues and support requests in Jira. Chat with your customers directly from Jira Service Management ticket. Using a chat widget on your customer portal or a web site, you can chat with your customers in real-time and seamlessly turn these conversations into Service Management requests and comments. Customer's messages are saved as comments in the Service Management requests. Customer sees your public comments as messages in the chat, providing a seamless integration between conversations and issues. Live updates of Service Management request queues with issues created from chat messages. Supporters can determine when they are visible as online. Your customers know when you are available for chatting. Monitor request queues and team's availability with our chat tool for Jira.Starting Price: $10 one-time payment -
5
InterCloud9 Voice Messaging and IVR
InterCloud9
InterCloud9's Voice Messaging and IVR Software is a cloud based automated voice messaging and webphone solution with an integrated CRM. Our auto dialer will deliver your pre recorded message to one, hundreds or even thousands of contacts at once while also offering you the ability to make individual calls through an integrated webphone. Send your Text to Speech or Pre-Recorded message without human deviations or mistakes, guaranteeing you the perfect delivered message each and every time. Users have full control to deploy on demand or pre-scheduled calling campaigns individually or simultaneously it's all up to you. Because our automated voice messaging system is cloud based there is no software to download or phone lines required and is fully functional anywhere with an internet connection. You're in full control with a dedicated phone number and web phone to send or receive calls and texts on.Starting Price: $45.00 -
6
GrowthScore
GrowthScore
Simple, yet powerful NPS solution designed to measure and boost customer happiness. Send customized NPS surveys that mirror your brand identity. Collect invaluable feedback on a daily basis. Survey your customers via in-app, web or email channels. Analyze real-time reports, monitor trends, identify happy customers and at-risk accounts. Utilize live insights and track NPS responses by channels, country, etc. Tag, prioritize product issues, assign to your team and follow-up to resolve the issue. Enrich customer experience, turn detractors into promoters and thank your brand advocates. Create automated workflows to request your satisfied customers to leave you a review on top review platforms, or ask them to join a referral program.Starting Price: $19 per month -
7
Textology
Textology
Supports text-enablement of existing landlines including toll-free and non-toll-free numbers. Supports auto replies such as “we are currently closed and will get back to you” and quick replies based on standard, pre-written customer responses. Allows you to assign a conversation to an agent group or another individual. Supports both one-on-one conversations and one-to-many messages sent to a distribution list of customers. Supports message forwarding to your email inbox and mobile messaging app — from where you can also reply.Starting Price: $78 per month -
8
BlueVenn
Upland Software
Customer Data Platform and Omnichannel Marketing Hub. Unify every customer interaction, from all devices and channels, and deliver personalized, omnichannel experiences that increase customer engagement and lifetime value. BlueVenn is a unified customer data management, compliance and customer journey orchestration platform, with analytics and machine learning, to drive highly targeted personalized engagements. Our unique drag & drop customer analytics, segmentation and predictive tools put customer insights at your fingertips, whilst the omnichannel customer journey builder personalizes every online or offline customer touch-point.Starting Price: $2,333 per month -
9
Magentrix Customer Success
Magentrix
Channel Partners are producing when they can get the resources they need to close deals. Make it easy for them to get support on-demand in a self-serve portal. From faster onboarding, streamlined deal registration, access to information, and real-time collaboration with channel managers, partners couldn't be happier. Give customers the autonomy to help themselves, get support, access resources, and create a place where they can help each other. A branded and fully customizable web portal automates repetitive tasks and lets customers engage on their terms. Stand out from the crowd by disrupting and digitally transforming your industry. Magentrix partner portals enable your channel program to improve collaboration, increase productivity and grow revenue. It's one integrated and seamless environment for your channel partners. Automate the manual processes of day-to-day partner maintenance, enabling channel managers to save time and stay focused on strategic business activities. -
10
Airy Messenger
Airy
From Conversational AI assistants to customer service experiences, own your own conversational platform with open-source Airy. Airy Core is an open source, fully-featured, production-ready conversational platform. With Airy you can process conversational data from a variety of sources. Since Airy's infrastructure is built around Apache Kafka, it can process a large amount of conversations and messages simultaneously and stream the relevant conversational data to wherever you need it. Connect anything from our free open-source live chat plugin to Facebook Messenger & Google's Business Messages to your Airy Core. This is all possible through an ingestion platform that heavily relies on Apache Kafka to process incoming webhook data from different sources. We make sense of the data and reshape it into source-independent contacts, conversations, and messages. -
11
BlackBeltHelp
BlackBeltHelp
BlackBeltHelp produces OneStop, the leading artificial intelligence, and predictive analytics-powered higher education customer service and student success SaaS platform which is used by over 200 institutions and supports over 6 million students. Colleges and universities partner with BlackBeltHelp to provide an Amazon-like customer service experience, retain students and increase enrollment. BlackBeltHelp also supports schools districts and healthcare organizations. Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions. Technology-driven & personalized 24x7 support to ensure student as well as institutional success. Implement conversational AI to create a robust self-service experience that supports your institution & students. A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action. -
12
ChipBot
ChipBot
Use ChipBot to guide and help customers anywhere on your website. Revolutionizing website experiences, ChipBot turns tedious support into your greatest utility. ChipBot is on a mission to eliminate the redundant busy work plaguing small businesses everywhere. Wouldn’t it be nice if customers could self-service their support without sacrificing overall experience? Introducing ChipBot, an automated customer experience bot that uses collective intelligence to revamp support initiatives. ChipBot ensures you only answer commonly asked questions once, all while unlocking key user data you’ve been missing on the back end. We’ve built it to solve the pain points associated with live chat (overly-scripted flows, high operating costs, disappointing ROI) while capitalizing on its real value (conversion optimization, automated support, collective intelligence capabilities). Our goal is to challenge your perceptions around live chat and offer an innovative alternative for all needs.Starting Price: $10 per month -
13
SnapCall
seampl
Use video chat to connect with online leads and increase sales performance — whether it’s Online Shopping, B2B Sales, or Consulting Business. Reproduce the world-famous Live Video Shopping experience, and provide immersive Product Demo. Initiate Online Consultations without leaving the chat conversation. You no longer need to use a third-party video service provider, the video communication takes place directly without leaving the chat. Regardless of your screen sharing needs (presentation display, technical support), the entire experience happens in a single click and inside chat with the client. All agents can instantly playback their call records immediately after the call is ended. Find all your recordings in our embedded dashboard, even weeks after the call ends. Initiate a live video call within the chat with your client. Enhance collaboration by enabling screen sharing.Starting Price: $29 per month -
14
UserHorn
UserHorn
Our Website Ticketing System and the best organization of knowledge about the company products and services can give tremendous results. The task is to organize the knowledge base and its accessibility for all employees of the company and customers. Customer Support Ticket System platform UserHorn using the "Knowledge Base" module will allow you to make a valuable business asset - a knowledge base - from topics in the community. It supports self-service of clients and helps visitors to quickly and conveniently find answers to interesting questions thanks to a clear structure of the database and the function "Smart search", which automatically searches for similar requests and answers when creating a new request. We are trying to make the best online support service and hope it will help grow your business. Do not overload the page, because answers appear instantly as in a chat. Change the support portal address to your own.Starting Price: $13 per month -
15
Trust
Trust
Collect and display authentic testimonials & ratings in minutes. Testimonials by Trust include clients’ photos and backlinks to their websites or social media accounts making the feedback sound more trustworthy than an anonymous one. Moreover, video testimonials put a face to your business and evoke emotions. It’s hard to resist stories of people who face and overcome the same problems. If your clients are visibly satisfied and thankful because of your work, other people will feel it, too. Spice up written testimonials and humanize your work with eye-catching video reviews. Ask your clients to record or upload their video testimonials right from the survey as well as make use of existing videos from Facebook, Youtube, etc. With testimonials by Trust, your future clients won’t doubt the fact that your clients’ love is real.Starting Price: $7 per month -
16
Vee24
Vee24
Connect your virtual and in-store experience to grow revenue, increase customer satisfaction, and build brand loyalty. Let your online customers go in store from the comfort of their home. Bring your in-person selling online. Help customers find what they need, offer complementary products, walk them through checkout. Powered by high-quality video chat, cobrowsing, text chat, chatbots, online appointment scheduling, and more in a single platform. Deliver the service, product advice and knowledge your customers love online. Connect your virtual and in-store shopping to deliver a flawless customer experience. Provide an immersive experience that increases conversions and average order value. High-definition video brings your product up-close and personal. -
17
EnviMonitor
DTM Datentechnik Moll
Advanced monitoring equipment for server rooms and data centers. Web-based manufacturer-independent application without software installation. Runs on any terminal device with web capability. The web-based software enables you to perform remote monitoring of a data center from any terminal device with web capability. EnviMonitor can be used to monitor the environment conditions in server rooms from Android, Apple and Windows smartphones and tablet computers without needing to install any software. The intuitive and clearly arranged software and its unmatched cost/performance ratio have convinced the professional jury of the German Data Center Award. EnviMonitor is a software for monitoring the environment in a data center. The status of the components to be monitored can be shown in a very clear-cut and concise layout with graphic tiles representing sensors and by arranging sensors in groups.Starting Price: €3,000 -
18
Scheduling Suite
FlowX
Don't stress over getting clients' information while you're driving or with another customer. Have clients book themselves based on your availability. The system has advanced booking controllers to make the booking process to be under control. Don't do just scheduling - make scheduling to get you more customers. Once you start adding jobs into the Scheduling Suite tool, you start collecting important data and insights to promote your business and get more quality leads later on. Easily manage your day-to-day scheduling from your phone or tablet. Mobile-friendly, cloud-based application that can be accessed from any device and anywhere. Scheduling Suite is a flexible solution that works great for: auto services, chimney, computer repair, consultant, all types of contractors, financial services, home security, duct cleaning, landscaping, real estate, moving, painting, photography, property management, pressure washing and many others! -
19
Sunshine Conversations
Zendesk
The messaging platform for conversational business. Sunshine Conversations lets you unify messages from every channel into a single conversation, and build interactive messaging experiences anywhere. The way we communicate has fundamentally changed. With more than 5 billion accounts worldwide, messaging apps like Facebook Messenger, WhatsApp, and WeChat have made it easy to connect in a more personal way with friends and family from anywhere in the world. Businesses already know they need to be where their customers are. But with the growing number of channels and constantly changing technology, it’s become harder than ever to manage conversations across channels. With the rise of bots, AI, and interactivity in messaging, these channels are quickly evolving from places we chat to places where we do business.Starting Price: $145 per month -
20
Basic Online Service Desk / Help Desk
Basic Business Systems
Meet your customer demands with greater speeds and get them singing your praises. They'll want to deal with you more frequently! Speed up the creation of jobs and tickets, assign and resolve more accurately with loaded suggestions for calls. With defined templates, you minimize the need for typing repetitive text and so, therefore, generate tickets faster. With predefined solutions dependent on call types raised, you have the potential to provide more first call resolutions. Automatically create calls from emails and have them routed to the appropriate team member. Escalation email alerting for call assignments, overdue calls and task assignments. Export call data and key metrics to MS Excel for further analysis. Product and problem analysis option for quality control tracking. Costs / compensation & revenues option for financial reporting. Our web-based Service Desk app caters for complex workflow routing. -
21
Appointmentseasy.com
Rendez-vous Facile
Appointmentseasy.com is available to health professionals, medical secretaries and patients for the management and optimization of appointments of the medical practice. Thanks to a simple search module through a 24h service, patients can easily find their medical appointments. It allows doctors (practitioners, ophthalmologists, etc.), dentists, veterinary physicians and other medical and paramedical practitioners as well as medical secretaries to reduce rings of phone calls and to focus on the life of the clinic without losing control on their agenda. Dear Professional, there is no need to download any software, connecting to the portal after identification allows immediate use of the calendar. Subscription and use of this service are free! Your appointment book, that you set yourself according to your needs and preferences, uses clever algorithms which reduce risks of errors and lapse of memory and supports consultation schedules that you would have added as favorites. -
22
Deepdesk
Deepdesk
Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers. Our neural networks are trained with your historic data and provide automated suggestions with the best answers to your customer questions. Results are getting better with every new customer interaction. Increase employees response time and concurrency. Our metric is the number of characters automated per conversation, we measure this in realtime savings. Our AI understands your customer conversations and enables automation of repetitive processes. Making your customers - and your employees - happy, while decreasing operational costs. Deepdesk is your AI customer support automation platform that understands conversations, enables repetitive processes automation and helps in creating satisfied customers with lower costs.Starting Price: €500 per month -
23
InsuredMine
InsuredMine
Help insurance agents maximize customer life time value - to sell more policies and retain more customers using digital insurance wallet, chatbot, and an agent portal. Features Include: 1. MOBILE APP - Policy Wallet, Push Notification, Reminders, Agent Details, Insurance Cards, Accident Checklist, Home Risk Scan, Customer Profile builder. 2. AGENT PORTAL - Analytics Dashboard, Renewal tracker, Deal Board, Email Integration, Customer Chat, Reports. 3. CHATBOT - Agent Connect, AI Driven QuotesStarting Price: $69per user per month -
24
Collect Reviews
Collect Reviews
Collect Reviews. Drive Sales. Significantly increase sales conversions and improve customer satisfaction. Collect Reviews from your loyal customers and showcase your service and dedication to the world. Our SaaS review collection platform enables consumers to share their experiences and feedback with each other, providing you with valuable social proof. Our service sends a branded email to your customers after their purchase and prompts them to review their recent purchase. Collect genuine feedback, from your genuine customers. We let you send as many review requests as you need, regardless of the plan you choose. We continually improve our product to maximise the number of reviews you collect. You get an excellent review collection service for a reasonable price. If you already use a similar service, we can even help you import all of your existing collected reviews.Starting Price: $29 per month -
25
Webex Engage
Cisco
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support. -
26
Vitally
Vitally
Empower your Customer Success team to create best-in-class customer experiences with powerful analytics, automation, and project management capabilities. Don't compromise between power and ease-of-use. Get your team up and running quickly with plug-and-play integrations and project templates, then create bespoke customer experiences with customization and automation that scales. Vitally unifies customer data across your tech stack so you can proactively identify trends and leverage insights for a world-class customer experience. Think CRM, product analytics, support tickets, emails, NPS, and revenue data—all in one tab.Starting Price: $99.00/month -
27
helppeople Cloud
helppeople
Es la oportunidad de transformar tus procesos y mejorar la experiencia de tus usuarios. helppeople te brinda una plataforma confiable y fácil de usar para la gestión y automatización de tus procesos. Optimiza tus procesos, reduce tiempos de respuesta y cuenta con toda la analítica para la toma de decisiones rápidas y efectivas. Controla todos los activos informáticos de tu empresa y minimiza el impacto de sucesos irreversibles. Controla y agiliza tus procesos de contratación de todas las dependencias de tu entidad.Starting Price: $4.99 per user per month -
28
Cituro
Cituro
With our scalable appointment booking system for medium-sized and large companies, appointment scheduling becomes easier and more efficient. Thanks to the online appointment scheduling process, routine steps are completed automatically, reducing the effort and costs of scheduling appointments. At the same time, your employees gain valuable time and can fully concentrate on their core business. A modern service for your customers, which at the same time relieves your employees. With the online appointment booking from culture, your customers can book appointments around the clock. With just a few clicks, you can choose the service you want and the time you want – easily and conveniently online. The booked appointment is then automatically entered in the employee's appointment calendar in real-time.Starting Price: €19.95 per month -
29
eLucid
WisdmLabs
eLucid is a powerful and comprehensive learning platform built for small and large enterprises to streamline take control of the employee, customer and partner training processes It covers every aspect of the training process— learning, practicing, and testing— making it a one-of-a-kind platform for a continuous learning environment. eLucid brings together conventional and superior tools to suit your enterprise learning needs and amplify training outcomes. -
30
Extrabat Paysage
Extrabat
Extrabat Paysage is an online management tool for landscape professionals bringing together a powerful CRM (Customer Relation Management) and the functionalities of a complete ERP (Enterprise Resource Planning). Extrabat natively integrates supplier catalogs (Betafence, Cupastone, Excelgreen, Loxam, etc.), imports from your customer file as well as from your old articles database (Ciel, Ebp, Api, etc.). Accounting, customer relations, sales management, after-sales service, agendas, cash register software and many other functions and applications now united in a single software suite. The Extrabat Paysage online solution meets the needs of prospecting, the sales process and the management of your maintenance interventions, the organization and monitoring of your sites, but also the management of production costs, invoicing all the functions of optimization of the performance of your gardener-landscape gardener activity to work as efficiently in the office as in mobility situations.Starting Price: €35 per month
