Audience

Education institutions and administrators seeking a solution to track detailed information about students, parents, and operations

About BlackBeltHelp

BlackBeltHelp produces OneStop, the leading artificial intelligence, and predictive analytics-powered higher education customer service and student success SaaS platform which is used by over 200 institutions and supports over 6 million students. Colleges and universities partner with BlackBeltHelp to provide an Amazon-like customer service experience, retain students and increase enrollment. BlackBeltHelp also supports schools districts and healthcare organizations. Delivers relevant information for students’ multiple requests at a single place while reducing the number of help desk interactions. Technology-driven & personalized 24x7 support to ensure student as well as institutional success. Implement conversational AI to create a robust self-service experience that supports your institution & students. A personalized & focused outbound SMS campaign to communicate right information to students that empowers them to take a specific action.

Pricing

Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

BlackBeltHelp
Founded: 2012
United States
www.blackbelthelp.com

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

BlackBeltHelp Frequently Asked Questions

Q: What kinds of users and organization types does BlackBeltHelp work with?
Q: What languages does BlackBeltHelp support in their product?
Q: What kind of support options does BlackBeltHelp offer?
Q: What type of training does BlackBeltHelp provide?
Q: Does BlackBeltHelp offer a free trial?

BlackBeltHelp Product Features

Artificial Intelligence

Chatbot
Process/Workflow Automation
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Prediction
Machine Learning
Natural Language Processing
Context and Coherence
Payment Integration
Call to Action
Inline Media / Videos
Social Media Integration
Sentiment Analysis
Reporting / Analytics
Human Takeover
Ready-made Templates

Help Desk

Real-time Chat
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Higher Education

Admissions Management
Financial Aid Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal