Best Customer Service Software - Page 24
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Compare the Top Customer Service Software as of June 2026 - Page 24
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1
Keeping.com
Keeping.com
Still sharing passwords or using a Google Group for customer support? Keeping makes it easy to share your mailbox without ever leaving Gmail. Adding customer support to your operation no longer means opening an extra browser tab. Manage your shared inbox from your own Gmail account. No external app is required. Our instant setup and Gmail integration are designed for the busiest teams (we assume that’s you). There’s no complex software to configure. You’re up and running and supporting customers in minutes. Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.Starting Price: $10 per user/month -
2
Appcues
Appcues
Turn your product into a growth engine. Deliver the frictionless, product-led experiences your users demand. Grow your business faster with Appcues. Better user experiences lead to faster and more profitable growth. That’s why we developed the Product-Led Growth Platform. Appcues makes it easy to deliver exceptional user experiences at scale and unify your organization around the product as its greatest lever for growth. From initial evaluation to advocacy, Appcues helps companies deliver product experiences that create happier customers and scalable business growth. Wow users with personalized onboarding experiences. Make a great first impression. Onboard and activate users by delighting, educating, and guiding them to value quickly. Improve feature engagement and adoption rates by creating timely, contextual prompts and walkthroughs.Starting Price: $249 per month -
3
ACES for Business
ACES for Business
ACES for Business was created because we value trustworthy relationships between service companies and customers. Trust is vital in the success of businesses that serve the community, and that trust can be built through open communication. We want to build a pathway for you, as a business owner, to connect with the people your business serves. Our appointment reminder service gives your customers the peace of mind they need before they open the door to your team. The reminder system allows you to provide your customers with information about the visit, as well as a picture of the employee coming to their home. These reminders eliminate confusion and increase your customers’ comfort with your service team. Our email reminder service helps you build trust and open the lines of communication between your company and your customers. When customers are happy with your services, you want to know. ACES for Business allows you to reach out to your customers with customizable surveys.Starting Price: $39.95/month -
4
Navvia
Consulting-Portal
The Navvia Process Designer is the easiest and most cost-effective way to design and document processes. With features such as prebuilt templates, easy-to-draw flowcharts, automated document creation, requirements gathering, and online collaboration & sharing, the Navvia Process Designer will save you time and money. It’s the perfect solution for ITSM practitioners, process analysts, consulting companies or tool implementers. -
5
Smartsupp
Smartsupp
Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283,000 webshops and websites. See detailed visitor info in powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behavior thanks to visitor recording. Your customers are browsing your website right now. Create a free account on www.smartsupp.com and start chatting with them today. Key features: Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay)Starting Price: $0.01/month/user -
6
bookitlive
bookitlive
bookitLive is the ideal booking solution for single person operators to multinational enterprise corporations and every business size in between. bookitLive opens new opportunities to increase booking efficiencies, retain and up-sell existing customers attract new ones, run marketing campaigns and promotions and improve the overall customer experience. New API now available.Starting Price: $40/month -
7
Snapforce
SnapForce Technologies
Manage your sales pipeline effectively, with activity based selling. See which deals need outreach, have past due activities, and schedule new activities right from your pipeline view. The Deals module helps you track your leads/deals through the sales cycle. Filtered views can be created to display deals separated by probability, stage, expected close date range, amount, and more. Closed/Won sales can be tracked and displayed in a sales pipeline report. This report can be broken down by many factors, including sales rep and date range. Forecasts can be completed for the next month, quarter, or year by calculating previous sales, competition, and trends.Starting Price: $12 per user per month -
8
next4biz
Next4biz
Business-to-Business (B2B) and Business-to-Consumer (B2C) marketers aim to capture the attention of two different target profiles. While there are many similarities between these two types of marketing, driving prospects from each channel requires different communication approaches in every aspect. Omnichannel Customer Communication is one of the “must-have” features of new contact center technology. This new concept allows your company to interact with your clients via all channels. On top of the standard methods (telephone, email, web), your customers may contact you via the new media channels such as self-service, social media, or chat. Low Code means that you don’t have to code or have technical skills for process design. You can simply design your application interface and workflows from the design interfaces instead of undergoing complicated coding tasks.Starting Price: $75.00/month/user -
9
TechSuite
RepairTech
TechSuite is a Windows + cloud SaaS that automates the repetitive parts of bench repair work. It bundles diagnostic, cleanup, malware-removal, and network-repair tools into a single workflow, generates branded customer reports, and pushes reports directly to Syncro and RepairShopr tickets. Built for computer repair shops, MSPs, and hybrid businesses. Tools run standalone at the bench or invoke from inside RMM scripting engines (Syncro, NinjaOne, ConnectWise, Atera) for automated maintenance on managed endpoints — TechSuite is the prebuilt library of repair scripts that RMM engines don't ship with. Reacquired by its original founders in August 2025. Since then: dashboard redesigned, infrastructure modernized, AI report summaries shipped, 15+ core tools rewritten. Weekly releases. $25 per month per tech. 14-day free trial — no credit card.Starting Price: $25.00/month -
10
LeadDesk
LeadDesk
LeadDesk’s auto and predictive dialer modes enable your agents to go from 40 calls per day to 120 calls per day. Imagine what this does to your revenue and bottom line? LeadDesk comes with eight different dialer modes including auto and predictive dialers. Your outbound sales agents reach customers quickly in any situation with the right dialer mode. Switching from a manual dialer to LeadDesk typically enables your call center agents to call three times as many contacts per day. You know best. So why not boost your campaign ROI by creating, managing and reporting sales and marketing campaigns yourself with LeadDesk’s easy-to-use campaign creation and workflow tool? You don’t need to call a consultant each time you want to set up a new sales campaign. Instead, you can constantly optimize call center campaigns based on your real-time monitoring or historic reports.Starting Price: 89€ / license per month -
11
eComEngine
eComEngine
Save time, automate repetitive tasks, and increase profitability with software from eComEngine. We proudly support some of the world’s largest merchants with our reliable Amazon seller tools. Whether you're just getting started with selling on Amazon or running a warehouse with multiple employees, eComEngine has the tools you need to operate and grow your Amazon business. Increase your presence on Amazon with reviews, feedbacks, and ratings. Build and protect your business while staying compliant with Amazon's policies. We created FeedbackFive® to solve one simple problem, automating Amazon feedback and review requests. Automated review requests get the results you need without the time commitment. Monitor ASINs to get review updates and identify trends without constantly checking your listings. Get email or text alerts for your Amazon feedback and reviews so you can take action quickly when needed. If a buyer is unhappy, you'll know right away.Starting Price: $9.99 per month -
12
MakePlans
MakePlans
MakePlans is a user-friendly system for appointment booking and event registration. Quick and easy booking for your customers. Your customers select a service and time slot. You spend less time on the phone and more time with your clients. Notification screenshot The appointment is automatically added to their calendar. With every step of the booking automated you have less to worry about. No double bookings or misunderstandings on the phone. Reminders sketch We send SMS reminders to your customers. Reduce no-shows. Increase profits. MakePlans is a simple to use service for allowing your customers to book online. The booking site makes it possible for customers to book appointments between your normal working hours or signup for events at specific times. The customer receives confirmation email or SMS, they can easily add the booking to their calendar, and a reminder is sent before the booking starts.Starting Price: $9/month -
13
Crow Canyon Customer Support
Crow Canyon Software
Crow Canyon’s Office 365 & SharePoint Service Desk delivers an efficient way to manage requests from customers, clients, members or partners. Customers benefit from quick responses. Tracking ensures reliable follow-up. Provide your agents and support staff with an application that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop and that customers receive top-quality service. Provide your agents and support staff with an applications that effectively captures, tracks, and manages customer service requests. Agents can assign, manage, route, and resolve customer support cases across all media including phone, email, mobile devices, and Web. Automate case-tracking and e-mail notification to ensure that everyone stays in the loop.Starting Price: $2995 one-time payment -
14
Voicent Appointment Reminder
Voicent Communications
Voicent's Appointment Reminder software is an easy-to-use, automated appointment scheduling and reminder system that delivers personalized messages to any phone. When a reminder call is made, the recipient can press a keypad number to confirm, reschedule, leave a voicemail, or even speak to someone in your office. With Voicent's omnichannel capabilities, you can send appointment reminders to your clients as a voice recording, text message, and/or email; then collect their confirmations through the same channels. Our dialer tools and automation solutions have a built-in CRM that automatically tracks customers and helps you engage with your customers by knowing what they want and when they want it. By automatically tracking and responding to customers, our communication platform helps you close deals, follow up with prospects, and retain customer loyalty.Starting Price: $2,199 one-time payment -
15
ACTIVEseries
MNP Retail
The ACTIVEseries is MNP's custom, in-house, Order Management System which we develop, maintain and implement for our customers who are reliably processing hundreds of thousands of orders a day. It is a purpose built solution grown out of managing the life cycle of orders, not financials, staff, or stores and can be used to control single channel all the way up to being the core ERP system for your retail or multi-channel business. This means that when you partner with MNP you not only get great software, you partner with experts in all aspects of order, warehouse, ecommerce and retail management who understand the complexities and nervousness that transformational changes can bring and will help you through the whole journey. MNP’s IntraActive module coupled with the ActiveSeries solution suite offers both advantages. The module provides a mobile-supported, browser-based flexible framework that facilitates customizable operational workflows.Starting Price: $10,000 one-time payment -
16
ConSol CM/Helpdesk
ConSol Consulting & Solutions Software GmbH
ConSol CM/Helpdesk is the solution for efficient IT support for customers and employees, made in Germany. CM/Helpdesk allows you - partially automated or manually - to find quick solutions for all incidents, and requests. All incoming inquiries (e-mail, web form or self-service-portal) are automatically recorded and forwarded to the respective processor in the 1st level, 2nd level or other specialist teams by integrated workflow logic. FAQs and suggested solutions are available to help you find a solution quickly. The integrated change management enables the creation and tracking of simple and complex changes. Problem management is used for the elimination of major errors. And best of all: all processes and data structures can be adapted to your needs.Starting Price: € 69,00/month/user -
17
WhosOn
Parker Software
Unlock opportunities with AI-infused chat technology. With WhosOn, you get the smartest live chat features available – spanning bots, advanced analytics, conversational automation, and more. All deployed in the way that suits your business.Starting Price: $33.00/month/user -
18
The Service Program
Westrom Software
Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. Service business software allows you to track customer profitability, improve staff communications, and effectively manage your routes. Optimize routes by area, day and tech. View details of each stop, map to each stop or service call while on the road. Generate Route Maps and optimize your stop order to be more efficient.Starting Price: $49.00/month/user -
19
Instant Housecall
Instant Housecall
Your customer can start a tech support session by downloading a small app or clicking an icon on their desktop. No pre-installation required. You’ll instantly access their computer. Once your remote support sessions ends, you can only gain access when you’re invited. Your clients get the ultimate in privacy and peace of mind. Not around? Customers can open a 12 hour time window during which you can connect and the computer can be left unattended. You can even receive an SMS letting you know that your customer is waiting. Choose your customer from a list and access their computer any time. You’ll need one-time permission from your customer for unattended remote access. Then you can access their computer again and again. Your customer can leave a message, ask to be referred to someone else on your team, or automatically connect when you sign in. View and control your customer’s computer as if you were in front of it.Starting Price: $29 per user per month -
20
Setster
Setster
Setster offers seamless appointment scheduling for any business or department. It automates complex scheduling rules and workflows while offering a custom user experience every time. Whether your company manages a vast network of branches and locations or simply needs a virtual meeting solution, Setster's cloud-driven or on-premise alternative is designed to scale with your growth, providing a reassuring solution for your evolving needs. Easily manage scheduling appointments and resources, increase productivity, and reduce costly no-shows. Its powerful, all-inclusive platform includes a rich feature set that is easily configurable by a product lead or programmatically via APIs and developer toolsets. Do more with Setster.Starting Price: $20 per month -
21
AnswerChat
Alpha Media
With AnswerChat, when a customer visits your website, they can instantly see if someone is available to chat with them. And all they need to do to start a conversation with you is click on the AnswerChat button on your website. They do not need to install any software or download anything new. Plus, if no one is available to chat with your customer, they will automatically be sent to an online email form to easily contact you. When someone wants to chat with you, a new window will open up on your computer (and a telephone sound will be heard if you have a sound card and speakers), showing you the person’s name and what page/screen they are visiting. You can then accept the chat, send the chat to the next operator in queue or a specific operator or your choosing, or send the visitor to an online e-mail form. For archival purposes, AnswerChat allows you to print the chat session to your printer, or copy-and-paste the chat text for use in other applications.Starting Price: $19.95 per month -
22
versaSRS Business Workflow
VersaDev
With versaSRS improving business efficiencies has never been as powerful. Your business will gain access to extensive tools to drive process, improve workflow and increase productivity. versaSRS comes with all of the modules you would expect from an Enterprise Solution but without the huge price tag. Improve communication between your company, your customers and your employees.Starting Price: $200/user/year -
23
Artologik HelpDesk
Artisan Global Media
Artologik HelpDesk is a success because we value relations. Your story inspires us, and we are passionate about providing the foundation that helps you give quality support. Trust more than three decades of experience. Streamline your channels. Employ omnichannel ticket registration to simplify support. Support your team. Use dashboards and collaboration features to handle tickets smoothly. Analyse and improve. Use report engines to identify and follow up on improvement areas. Save solved tickets. Build your FAQ by adding finished cases and work more effectively. Strengthen your brand by giving technical assistance or instructions for use. Build customer relations while managing complaints, returns, and refunds. Provide your organisation with a tool to manage HR questions about salary, agreements, etc.Starting Price: €160 per month -
24
Contractor's Office
PrioSoft
Contractor's Office is an advanced, easy-to-use estimating software that includes features such as professional CRM (customer relationship management), bid management, quotation, invoicing, job tracking, accounting and job scheduling. This out-of-the-box solution comes with localized, accurate residential/commercial cost database, pre-defined and customizable templates, job costing and budget-to-actual control tools, and external interfaces with other software. PrioSoft has sold over 5,700 systems to construction professionals. We have found that customers choose our software because of its quality performance, accurate cost databases, its variety of quotation and invoice formats (including AIA), ease of use, and customer support.Starting Price: $795.00/one-time -
25
MyTime
MyTime
MyTime is an all-in-one cloud software built for multi-unit enterprises and franchises. Pet, retail, salons, barbers, med spas, yoga, and fitness businesses use MyTime to grow and manage their business. Our centralized platform integrates appointment scheduling, billing, marketing, inventory, custom reporting, and branded mobile apps. MyTime's user-friendly interface brings simplicity to running your business. Your staff can access an easy-to-use system and can elevate the customer experience. Built-in marketing features help keep your appointment book full, and other capabilities automate many aspects of operations. The MyTime platform is uniquely designed for multi-location businesses with rich reporting, corporate-level controls, and more. Other features include digital forms, inventory management, reputation management, and enterprise custom reporting.Starting Price: $89 per month -
26
UserVoice
UserVoice
UserVoice is the premier product feedback platform for B2B Software as a Service (SaaS) companies. Using easy-to-configure integrations, UserVoice adds quantitative metrics to the qualitative feedback you receive. Get feedback from directly from your end users. Easily capture feedback from your customer-facing team members right from the tools where they work. Keep the whole company aware of what your customers are saying using our Slack and Microsoft Teams integrations. -
27
C2 ITSM
C2 Innovations, a Sherweb company
C2 ITSM is an integrated business service management solution (ITSM) that supports and automates your business processes, exceeding customer expectations. Easily manage all types of requests, changes, assets, inventories, tasks and projects within a single platform.Starting Price: $44 per user per month -
28
ActionTracker
SurveySquare.com
Your customers make a purchase online or in your brick-and-mortar store, participate through online chat or over the phone. Field service technicians complete onsite services and complete a questionnaire. A student completes a class. Your customer or employee completes a survey online, on paper or on Mobile Devices. Once submitted, responses automatically updates the ActionTracker™ based on their response or score, assigns a manager, and notifies key stakeholder via email. ActionTracker™ will effectively track all employee/customer communications, capture resolution activities including emails and attachments, enter notes into the Action Item, and schedule meetings through Microsoft Outlook integration. Create status codes to track the life cycle of action items. Continually update your open action items until they are marked complete, but once completed, they cannot be modified. Each activity is date/time stamped by user for a complete audit trail.Starting Price: $195 per month -
29
Continu
Continu
Continu is a modern learning management system (LMS) built to streamline training, onboarding, and upskilling in today's dynamic workplace. Designed for flexibility, its AI-powered features and automations enable both in-person and remote learning, ideal for hybrid work environments. Continu supports extended enterprise training, offering consistent learning experiences for employees, customers, and partners. With seamless integrations and a user-friendly interface, it boosts learner engagement and simplifies program management. Organizations benefit from reduced ramp-up times, time savings for administrators, and improved training outcomes. Continu’s 96% satisfaction rating underscores its value in fostering a culture of continuous learning and development, making it a trusted solution for businesses across industries.Starting Price: Custom -
30
Xurrent
Xurrent
Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.Starting Price: $0 per month Freemium
