Page 21 | Best Customer Service Software of 2026

Axence ConnectPro

Axence

Axence ConnectPro is a remote access and IT support tool designed to facilitate technical support and remote working. Here are some of its key features: * Remote Access: Secure access to users' computers and servers for troubleshooting. * Real-Time communication: Instant messaging and chat for quick issue resolution. * Remote monitoring: View hardware, software, and performance metrics remotely. * Unlimited sessions: Connect to multiple workstations simultaneously. * Integration: Seamless with Active Directory and network configuration. * User-Friendly interface: Intuitive operation for IT professionals and end-users. * Remote desktop management: Supports file transfers, registry edits, process management, and command execution. * Ready to install/run in isolated networks. Axence ConnectPro is ideal for businesses seeking to streamline IT support and enhance remote working capabilities.

Starting Price: 0 USD/Yeaer

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iLib

Centralized Review Source Links iLib is a free, AI-powered platform that helps businesses manage their online reputation by curating review links from multiple sources into a single reputation page. The tool collects links to trusted review platforms, centralizing them in one place for easy access. This makes it effortless for businesses to showcase their customer feedback, allowing potential clients to explore all reviews without searching across multiple sites. Building Trust Through Transparency With iLib, businesses can enhance their online presence by providing a centralized hub of review links, promoting transparency and trust. By linking to diverse review platforms, companies allow customers to explore various perspectives, creating a more reliable and authentic brand image. This approach strengthens credibility, making it easier for businesses to engage with potential clients and build long-lasting relationships.

Starting Price: $0

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Smax AI

VIK Solution Co., Ltd.

Smax AI is All-in-One Sales & Engagement Automation platform designed for growing teams. It brings together AI-powered Live Chat, bot automation, and multi-channel tools to help you connect with leads, support customers, and drive conversions - all from one place. You can manage conversations from Facebook, Instagram, WhatsApp, Telegram, Line and your website in a single inbox, while AI agents handle FAQs, product consults, and order flows 24/7 based on your training data. With Smax AI, you can set up automated replies, remarketing campaigns, and lead captures to grow your audience - without coding. Built-in modules like loyalty cards, lucky wheels, and dynamic forms keep customers engaged and coming back. Smax AI also integrates directly with Meta Ads to sync customer actions for better targeting and ROAS, and works with the tools you already use. Whether you're running social commerce, eCommerce, or local business support, Smax AI helps you sell, support, and scale smart.

Starting Price: $25/month

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Csmart Digital Self-Care Platform

Covalense Digital Solutions

Csmart Digital Self‑Care empowers telecom operators and service providers with a seamless, fully branded, omnichannel self‑service portal and app. It enables customers to manage plans, view usage, pay bills, raise & track support tickets, and troubleshoot common issues—all in real time. Built on cloud‑native architecture and TM Forum Open APIs, it features intuitive UX, AI‑powered chatbots for instant assistance, and personalized offers. Key highlights include: Unified Experience across mobile, web, and call centers Real-time Usage & Billing transparency AI‑Enabled Chat & Support for instant resolution Self‑Help Knowledge Base and guided diagnostics Dynamic Personalization through cross-sell/up-sell offers With secure, scalable multi‑tenant support and real-time analytics, the platform reduces support costs, boosts user satisfaction, and drives engagement—all while reinforcing brand loyalty.

Starting Price: Custom

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Calenderify

All-in-One Scheduling Platform for Booking, Polls, and Paid Sessions Scheduling isn’t just about picking a meeting time—it’s about turning availability into a smooth workflow that’s easy to share, embed, and automate. Calenderify brings booking, group coordination, publishing, and monetization into one connected platform. Whether you’re a coach offering 1:1 sessions, an agency coordinating client calls, or a team planning events across stakeholders, Calenderify helps you reduce back-and-forth and prevent double bookings with calendar sync and availability rules. With Calenderify, you can: Create booking types with custom details, questions, limits, reminders, and optional paid bookings. Embed booking pages on your website (WordPress, Webflow, or custom sites) to convert visitors into bookings where they already are. Run date polls where guests vote on times, and you can quickly confirm the winner. Publish services or events in a public directory for free.

Starting Price: $19/month

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ClicknBook

ClicknBook is a free appointment booking and scheduling software designed for professionals, teams, and organizations that need a simple way to manage appointments and client bookings. The platform allows businesses to create online booking pages where clients can view availability and book appointments in seconds. Professionals can manage their schedules using an intuitive calendar interface, organize services, and handle bookings across multiple team members or locations. ClicknBook includes automated appointment reminders to reduce no-shows, secure online payments during booking, invoicing tools for services provided, and client management features to keep track of customers and appointment history. The software is suitable for consultants, clinics, therapists, coaches, service providers, and any organization that needs reliable appointment scheduling and online booking capabilities.

Starting Price: $12.90/month

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atEaseAI

atEaseAI is an AI-powered customer success and revenue execution platform for B2B companies. It connects with CRM, product usage, and support tools to unify customer data and continuously analyze behavior, engagement, and risk signals in real time. Instead of just showing dashboards, atEaseAI automatically takes action—triggering emails, follow-ups, alerts, and workflows to manage accounts proactively. It detects early churn risks, identifies expansion opportunities, and ensures consistent customer engagement without manual effort. The platform acts as a virtual account manager, continuously monitoring every account and executing the next best action to improve retention and drive growth. By eliminating manual follow-ups and reactive workflows, atEaseAI helps teams scale customer success efficiently without increasing headcount.

Starting Price: Free Version Available

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OFORK

OFORK - Kim-KI

OFORK is an open-source ticket system for IT support, help desk teams, customer service, and service organizations that need structured ticket handling, on-premise deployment, and strong data control. The system helps teams manage support requests with tickets, queues, priorities, status, roles, customer information, FAQ and knowledge base content, templates, and automation rules. OFORK can be operated on your own infrastructure, making it suitable for organizations with privacy, compliance, and internal IT requirements. OFORK is modular and extensible. It can be adapted through add-ons, integrations, professional services, and custom development. This makes it suitable for companies, public institutions, managed service providers, and support teams with individual workflows. With optional Kim AI modules, OFORK can support ticket search, FAQ search, incoming email analysis, form assistance, and AI-assisted support automation. The OFORK Process Autopilot can create workflows fr

Starting Price: $0

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Complyr

Complyr is complaint management software built for regulated firms that need clearer workflows, stronger oversight and better complaint evidence. Designed by experienced complaint leaders, Complyr helps teams move away from spreadsheets, shared inboxes and manual workarounds. The platform supports structured complaint case management, configurable workflows, secure case portal communication, document uploads, audit trails, complaint reporting and management oversight. Teams can keep complaint history, messages, evidence, actions and decisions together in one case file, helping handlers work faster and leaders spot issues earlier. Complyr is designed for UK-regulated sectors including financial services, insurance, motor finance, and other businesses where complaints need to be handled fairly, consistently and with clear records. It helps teams manage FCA complaint handling with better visibility, stronger records and less manual admin.

Starting Price: £147/mth/3 users/Standard Plan

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Codenica ITSM + ITAM

Codenica

Codenica ITSM + ITAM gives IT teams a connected cloud workspace for service desk work and IT asset management. Instead of keeping tickets, assets, documents, approvals and communication in separate tools, teams can manage them together in one system. The platform supports ticket management, hardware and software inventory, configuration items, employee and customer self-service, knowledge base content, work tasks, approvals, live chat, messages, files, reports and automation rules. Codenica helps teams connect support requests with related users, assets, vendors, documents and tasks, making it easier to understand the context of each issue, track responsibilities and maintain visibility across daily IT operations.

Starting Price: $15/agent/month

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SCORIXA

SCORIXA is the first Google review management platform that calculates the exact monthly revenue your business loses from negative reviews. Not estimates — real dollar amounts, broken down by issue, by review, by month. Enter your business name and within 60 seconds SCORIXA scans up to 150 Google reviews, identifies revenue-draining issues, and builds a prioritized recovery plan starting with the fixes worth the most money. AI generates personalized reply drafts for every negative review. TOS violation detection flags fake reviews and writes dispute letters. Competitor intelligence shows how you stack up against local rivals. The Recovery Center ranks every open review by dollar impact so you always know what to fix first. Built on Harvard Business School research showing a one-star increase drives 5-9% more revenue. For restaurants, hotels, salons, clinics, and any local business that depends on Google reviews.

Starting Price: $39/month

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FiveStarPing

JRK Digital

FiveStarPing is the simplest way for tradespeople and small service businesses to collect reviews on Google, Yelp, Facebook, or Trustpilot. Enter your customer's name and phone number, and they receive a review request in their own language - choose from 30 languages. Send via SMS, email, or let them scan a QR code. Free plan: 5 requests/month, email only, QR code, 30 languages. No credit card required. Pro plan: $15/month: unlimited requests, SMS, automated follow-ups, analytics dashboard. No contracts. Cancel anytime.

Starting Price: $15/month/user

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everything HelpDesk

GroupLink

everything HelpDesk is a simple web-based help desk solutions specially created for K-12 and local and state governments. Developed by GroupLink, a leading K-12 and government help desk, this robust help desk platform simplifies incident requests, increases productivity, and improves end-user satisfaction. everything HelpDesk provides a host of features that enable organizations to streamline and track issues, and report progress. These include email and calendar Integration, ZENworks and directory integration, asset discovery, mass ticket updates, multi-departmental service desk solution, iPhone and Android specialized interface, and more.

Starting Price: $20.00/month/user

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dualmon Remote Access

dualmon

Dualmon offers secure, fast, and affordable remote access for small and mid-sized companies. Available both in the cloud and on-premises, Dualmon Remote Access delivers unlimited on-demand remote assistance deployments. Key functions and capabilities of Dualmon Remote Access include remote printing, file transfer, user management, computer diagnostics, screen blanking, usage reporting, session recording, and more.

Starting Price: $99.00/year

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appointlet

Appointlet is a secure and scalable appointment scheduling platform purpose-built to help organizations shorten the sales cycle, gain loyal customers, and close more sales. By using Appointlet, you can turn more prospects into customers by engaging them straight from your emails, landing pages, and sales funnels. With Appointlet, you can increase your revenue stream and save time and money by eliminating the back-and-forth, appointment administrative tasks, and manual reminders. Key features include seamless calendar sync, integration with Webhooks and Zapier, responsive design, robust timezone support, reminders and confirmations, and more.

Starting Price: $8.00/month

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VidGrid

VidGrid is a cloud-based video platform for education and training that empowers organizations to share, create, and consume videos. As a simple and reliable screen recorder, VidGrid can be used by everyone, from freelancers to large customer service companies. With VidGrid, you can manage and update your videos and record and distribute high-quality content at a fraction of a cost. Key features of VidGrid include seamless screen recording, filters and playlists, premium developer API, and more.

Starting Price: $250.00/month

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Bridge

Bridge is an LMS, skills and performance management system in one, built for organizations looking to replace fragmented HR tools and move beyond basic compliance checkboxes. Unlike traditional standalone LMS systems, Bridge consolidates learning management, AI-powered skills mapping, and continuous performance reviews into a single ecosystem. By embedding structured 1on1 agendas, goal tracking, and career pathing into daily workflows, Bridge turns managers into coaches and drives employee-led growth. Operating on a secure, scalable AWS cloud with a top-rated mobile app for frontline workers, Bridge is easy for admins and learners alike to use.

Starting Price: $15,000/year

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Re:amaze

Reamaze

Build stronger relationships with your customers with Re:amaze. As a reliable web-based helpdesk, Re:amaze helps businesses support and engage their customers through a variety of communications channels Built for high-scalability, Re:amaze delivers a robust set of features that include chat and email as well as integrations for social media and mobile. Other key functionalities offered by Re:amaze include automated workflows, conversation permalinks, shared inboxes, public help sites, reporting, FAQ, and satisfaction surveys.

Starting Price: $20.00/month/user

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HelpOnClick Live Chat

HelpOnClick

HelpOnClick is a cutting-edge cloud-based live chat and help desk software solution for small and midsize businesses. Simple and intuitive, HelpOnClick helps merchants seamlessly communicate to their website visitors, thereby improving customer support and increase sales. The HelpOnClick Live Chat software offers a host of capabilities that include real-time traffic monitoring, customizable sounds, icons, and texts, virtual chat agent, and integrations with Facebook, Drupal, WordPress, Joomla, and more.

Starting Price: $12.00/month/user

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DocMeIn Medical Scheduling

DocMeIn.com

DocMeIn is a sophisticated cloud-based appointment scheduling software created specifically to meet the needs of healthcare and medical service practitioners. Suited for both for small and midsize healthcare facilities and individual practitioners, DocMeIn enables medical centers to easily book online appointments with their patients and send them automated reminders for their upcoming appointments. Primary features include color-coded calendar, recurring appointments, appointment reminders, automatic recalls, advanced meeting, patient self-service, and more.

Starting Price: $0.01/month

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Flash Appointments

Flash Appointments is a powerful online appointment scheduling for businesses, educational institutions, and professionals. Easy to use and affordable, Flash Appointments delivers an unmatched suite of tools for clients, staff, receptionists, and administrators. Common features include single page scheduling, automated password retrieval, resource pools, appointment notification, calendar sync, and more.

Starting Price: $10.00/month

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HelpSpot

UserScape Software

HelpSpot is a superior customer service software solution designed and developed by UserScape Software. Affordable and customizable, HelpSpo offers a rich set of tools to create custom workflows and manage email better as well as easily view, track, filter, and compare trends and data for enhanced customer service experiences. Key features include email and phone support, effortless reporting, unlimited custom fields, full ticket management, workflows with rules and triggers, fully web-based help desk, and more.

Starting Price: $599.00/year

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Channels

Channels (formerly CrazyCall) is an easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow. Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. Send and receive text messages and make your communication even more diverse. Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.

Starting Price: $24 per user per month

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SolarWinds Service Desk

SolarWinds

SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage requests. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use SolarWinds Service Desk to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, SolarWinds Service Desk is the solution that understands what it takes to manage the services in your organization successfully. Deliver world class service to your employees and minimize the impact incidents have on your business operations. Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.

Starting Price: $19.00 per user per month

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VeriShow

HBR Labs

VeriShow by HBR Labs is an intuitive agent dashboard that is combined with an easy-to-use customer interface that induces a high level of customer satisfaction for clients. Specialize in personal engagement co-browsing solutions that enable customer services agents to interact with customers in real-time efficiently, versus the traditional 'please hold' approach. Verishow also integrates seamlessly with 3rd-party favorite brands and provides users with tools that include Contact, Content, Document, Goals & Quota, and Lead managing. By far the best solution to understand how to interact with visitors to your website, to capture more opportunities.

Starting Price: $39.00/month

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Call of Service

Eliminate paper clutter and simplify service scheduling for your field service business with Call of Service. A modern field service management software, Call of Service was designed to make tracking and scheduling service jobs, dispatching field service workers, as well as enhancing customer service faster and easier. Available at a low monthly price, Call of Service lets companies take advantage of a number of features such as appointment scheduling, dashboard statistics, job and customer details, invoicing, cross verification, and so much more.

Starting Price: $40.00/month

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W3bstore.com

W3bstore manages customers, orders, inventory and fulfillment across online and retail locations. A single, unified, database ensures consistent Pricing, Promotions and Inventory across channels and locations. Every stakeholder shares one view of customer history, resulting in better, more efficient service. Reports can be viewed from any web enabled device. Integrated POS and Online Store simplify, and secure transactions. This is the platform for merchants that sell online and in-store. Product details include: - Tiered Discounts, Customer Discounts, Kitting, Coupons, Cross-selling, Unlimited variants and modifiers - Customer Profiles, Detailed Order History, Groups and Email Marketing, Loyalty Rewards, Wishlists - Barcode scanning for checkout, receiving, stock-taking, stock transfers - Purchase Order Management, Accounting integrations. Shipping labels for 50+ carriers, Buy Online, Pickup In Store - Web designer and content management, Responsive templates

Starting Price: $0/month

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PhaseWare Tracker

PhaseWare

Tracker by PhaseWare is a completely customizable customer support solution for businesses. Tracker covers issue tracking, Complaint Management, CRM, time tracking, SLA Compliance, process management, Knowledge Base, and more. Available as a cloud or on-site solution, Tracker empowers businesses to get a 360-degree view of customer information and do more with less.

Starting Price: $49.00/month/user

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YellowSchedule

Scheduling and managing customer and patient appointments has never been easier with YellowSchedule. A trusted online appointment scheduling and booking software, YellowSchedule streamlines the entire appointments processes so therapists as well as businesses can have more time on doing what they do best. Top features include scheduling, reminders, online bookings, trends and history, and instant messaging.

Starting Price: $29.95/month

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Bloomfire

Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization's collective intelligence.

Starting Price: $25/user/month

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Best Customer Service Software - Page 21

Compare the Top Customer Service Software as of June 2026 - Page 21

Axence ConnectPro

iLib

Smax AI

Csmart Digital Self-Care Platform

Calenderify

ClicknBook

atEaseAI

OFORK

Complyr

Codenica ITSM + ITAM

SCORIXA

FiveStarPing

everything HelpDesk

dualmon Remote Access

appointlet

VidGrid

Bridge

Re:amaze

HelpOnClick Live Chat

DocMeIn Medical Scheduling

Flash Appointments

HelpSpot

Channels

SolarWinds Service Desk

VeriShow

Call of Service

W3bstore.com

PhaseWare Tracker

YellowSchedule

Bloomfire

Best Customer Service Software - Page 21

Compare the Top Customer Service Software as of June 2026 - Page 21

Axence ConnectPro

iLib

Smax AI

Csmart Digital Self-Care Platform

Calenderify

ClicknBook

atEaseAI

OFORK

Complyr

Codenica ITSM + ITAM

SCORIXA

FiveStarPing

everything HelpDesk

dualmon Remote Access

appointlet

VidGrid

Bridge

Re:amaze

HelpOnClick Live Chat

DocMeIn Medical Scheduling

Flash Appointments

HelpSpot

Channels

SolarWinds Service Desk

VeriShow

Call of Service

W3bstore.com

PhaseWare Tracker

YellowSchedule

Bloomfire

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