Audience
Used across a wide range of industries, from software companies to manufacturing firms and higher education. Companies lookign to manage their emails better can take advantage of HelpSpot.
About HelpSpot
HelpSpot is a superior customer service software solution designed and developed by UserScape Software. Affordable and customizable, HelpSpo offers a rich set of tools to create custom workflows and manage email better as well as easily view, track, filter, and compare trends and data for enhanced customer service experiences. Key features include email and phone support, effortless reporting, unlimited custom fields, full ticket management, workflows with rules and triggers, fully web-based help desk, and more.
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OneDesk
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Pricing
Starting Price:
$599.00/year
Pricing Details:
Up to 3 Agents - free of charge
Up to 5 Agents - $599
Up to 10 Agents - $999
Up to 25 Agents - $1,999
Up to 50 Agents - $3,999
Up to 75 Agents - $6,999
Up to 100 Agents - $9,999
For more details, visit https://www.helpspot.com/pricing
Up to 5 Agents - $599
Up to 10 Agents - $999
Up to 25 Agents - $1,999
Up to 50 Agents - $3,999
Up to 75 Agents - $6,999
Up to 100 Agents - $9,999
For more details, visit https://www.helpspot.com/pricing
Free Version:
Free Version available.
Integrations
Company Information
UserScape Software
Founded: 2005
United States
www.userscape.com
Videos and Screen Captures
HelpSpot-Admin
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Product Details
Platforms Supported
Cloud
Windows
Android
iPhone
iPad
Training
Documentation
Webinars
Support
Phone Support
HelpSpot Frequently Asked Questions
HelpSpot Product Features
Customer Service
Alerts / Escalation
Knowledge Base
Queue Management
Self Service Portal
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management