Best Customer Experience Software in Europe - Page 13

An intelligent, endlessly scalable cloud platform built to meet your every need. Leveraging the latest in voice response technology, you’ll boost the quality of every engagement with the ability to build fast, efficient and personalized self-service across the channels your customers prefer. Redefine your customer service with artificial intelligence in your contact center. Our solutions deliver dynamic, conversational interactions rooted in context and customer intent through the use of intelligent automation, chatbots, and virtual assistants. Create a digital journey designed to meet the specific needs of your customers and you’ll grow loyalty for life. Gain your competitive edge with a flexible solution that’s fast, efficient, and seamless- allowing customers to connect with you on the channels they prefer.

We have over 20 years of experience in building customer connections. Choose to focus on a single area or combine platforms to maximize the positive impact to your business! SATISFYD’s Voice of the Customer (VoC) solution gives you the tools to identify and act on important customer feedback. You will receive the needed insights that empower employees to create a more customer-focused organization. SATISFYD’s Voice of the Employee (VoE) solution enables you to identify and act on employee improvement opportunities. Increased employee engagement has been proven to increase your profitability. With SATISFYD Reviews you can now collect and leverage online reviews, allowing you to gain valuable feedback, improve SEO and build social proof around the performance of your business.

Create and publish amazing step-by-step learning content straight from your browser. Embed your ShowHows anywhere. All kinds of organizations use ShowHows to help their customers, members, users, students or employees get better at using their products, learn new skills, get helpful tips or advice. Embed anywhere on any webpage, blog or social feed with one simple code snippet. Or just send a link in a help chat or an email. Add lists of useful related items or contextual links to help people complete your guides.

moveXM is the all-in-one software platform for Experience Management (XM) - 'made & hosted in Germany'! moveXM enables: > Increase the Net Promoter Score® > Maximize customer satisfaction > Lower churn rates > Reduce costs MoveXM meets the highest data protection requirements: > Data storage exclusively in Germany > Guaranteed GDPR compliance > ISO-certified data security and quality management

Engage with your customers - in-store, post-purchase, and online. See which campaigns turned into profit and optimize them. Target 100% of the customers who made purchases at your physical store and segment them by predicted behaviors. Installing Weezmo only takes a few minutes. Once it's installed, the only change you'll notice is the ability to send a digital receipt. We take your privacy seriously and comply with the latest data protection laws. All your data is saved and accessible in one place on our platform or the platform of your choice. We’re attentive to our customers' needs and stay on top of market trends. We have a dedicated CSM to provide support and answer all your questions. Using a unique identifier, we connect every attribution point (social channels, eCommerce store, physical stores, and digital receipts), to give you full visibility into your customers' journeys and turn these touchpoints into engagement opportunities.

The CXApp is a cloud-based, mobile app solution for digital experience programs for the future of work across workplace, desks, events, meetings, and employee engagement. We are the leading provider of mobile-first, digital programs across your organization to improve in-person, off-site, and on-the-go experiences. Our SaaS-based mobile app platform brings your customer, employee, visitor experience initiatives together in one hassle-free system that you don't have to host, manage, support or maintain! This means, low cost, low overhead, easy maintenance with a support team and platform that scales with your business needs.

Prioritize the irritants of your customer journeys, increase your NPS and save time on processing your verbatim thanks to our Artificial Intelligence platform. Q°emotion is a semantic and emotional solution for analysing the opinions of your customers and employees. Q°emotion is an innovative semantic analysis Saas solution based on the analysis of emotions. Thanks to an instant visualization of all customer feedback, you save time each week on the processing of verbatim and prioritize the actions to be taken. The AI of Q°emotion will help you better understand your community and facilitate the personalisation of your offering. Identify in a few clicks all the subjects addressed by your customers and find out everything that is said about you. Then prioritize your insights according to the number of mentions or the urgency to prioritize your actions!

Your customers are giving feedback all the time. Omni-channel survey authoring and management (through inQuba’s intuitive graphical user interface) allows customers to give feedback at any stage of their journey, on their preferred channel. Every survey is highly personalized and contextual, driven by the Single View of every customer. Deliver the right insight to the right person at the right time. inQuba provides the ability to organize feedback into channels for different audiences, and escalate important issues based upon rules. This could be a low NPS score, or negative sentiment and themes discovered in the analysis of verbatim feedback. Drive issues to resolution collaboratively within SLAs and built-in workflow. Your customers’ journeys offer great insight. Model customers’ journeys with experience steps and service channels, allowing their structured and unstructured feedback to be linked to every step of their journey.

Feelingstream delivers real-time customer insight to help your business become more efficient, boost revenue and keep your customers coming back. And your data? Secured on-premise. Feelingstream gives you an overview of your customer interactions across all communication channels – calls, email, chatbot and surveys. You’ll know exactly what goes on in your customer interactions and where you can make powerful changes. This overview gives you rich insight into how to elevate your business in terms of customer service, sales and product development. You’ll discover which small changes bring the highest ROI and where you need to come up with new innovative solutions. Making strategic changes in your business leads to you giving your customers exactly what they want from you. And happy customers means that they will be coming back for more and telling everyone they know about your business as well. Win-win!

Bring the human touch to CX! Boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand. OPINATOR enables you to act on feedback, reduce customer effort, and drive value in each touchpoint. Featuring Predictive, Prescriptive, and Text Analytics, Case Management system, and role-based dashboards. Generate remarkable interactions and turn customers into promoters. OPINATOR is self-manageable but also provides a Customer Success team to overview and guide your projects when you need it. Customers expect innovative and delightful interactions. Combine technology, creativity, and deep customer understanding to deliver those experiences and boost customer engagement. Companies will double down on their CX efforts during the following decade. Rather than old, inefficient surveys, captivate your customers with engaging and personalized UIs.

Aim to delight your customers at all fronts by creating experiences that leave them wanting more. Unleash the power of CX with Antlere and let the results speak for themselves. Deliver consistent experiences that span across all interactions an employee has with your company and get ready to unlock your employees’ true potential. Happier customers are more likely to spend more, stay longer, and sing your organization’s praises to their peers. Delivering exceptional experiences fosters lasting customer loyalty and sets you apart from the rest. Technology and choice have given customers the ultimate power. Antlere gives you the tools you need to make every experience memorable and every customer stay loyal. Delivering a legendary customer experience requires working-in a little magic. Enhance the classic customer experience by wowing them across a variety of interactions.

Build a social media bridge between aspiring customer and existing customers and allow them to exchange product related information on their preferred mode of communication. Allow aspiring customers to tap into a huge network of influencers. Get detailed product information or specifications from brand ambassadors. Provide low effort customer service experience to your customers by making it as easy as click of a button and no human touch to connect with your talented CSRs. Build a community of certified customers and incentivize customers for their continuous participation in loyalty program. Get bottom-of-the-funnel leads and convert leads to achieve higher conversion rate by launching targeted marketing campaigns. Customer Empowerment Exchange with its ability to map the aspiring customer’s questions or concerns or doubts about a product or service to the source they consider most appropriate to answer their questions or allay their concerns or clarify their doubts.

At Encompass-CX, we’re offering a scalable B2B customer experience management application that collects, measures and analyzes all the touchpoints in a clients lifecycle to determine customer health. By measuring these touchpoints we provide clarity into your accounts, products, and services making it easier for you to go beyond satisfaction and power a differentiated client experience. Gain clarity into customer data with our cloud-based dashboard and allow visibility to those who need it. Increase revenue, identify cross-sell opportunities, reduce churn and turn at-risk clients into your best customers. Ensure the perception of your product and service exceeds your customers’ expectations. Encompass-CX gathers post-sale data points, service metrics, support tickets, onboarding assessments, and email exchanges in order to provide clarity into a company’s account. Measuring the client experience is an extremely powerful tool for growth in any organization.

Centriam quickly and cost-effectively takes you from raw data to insights and action — enabling you to reduce churn and leverage upsell opportunities. Let data and customer behavior decide when and how to collect feedback. Centriam enables you to run highly targeted and personalized feedback collection campaigns triggered by specific customer actions. Link feedback to customer profile data to fully understand customer pain points. Close the loop where it matters the most. Design targeted follow-up communications based on feedback type and customer insights. Quickly address customer issues, just like your customers expect. Connect Centriam to data across disparate systems and create feedback triggers based on customer actions and insights. Create targeted follow-up rules based on customer feedback, text analytics, and customer profile. Prioritize which customers to follow up with first.

Start knowing your customers in more details like their Interests, study their shopping patterns and recognise your VIPs to spread good word of mouth across neighbourhood while improving your revenue. You’re busy, which is why we’ve built a complete suite of easy-to-use marketing tools. Froogal helps you in Automated email marketing, social media, reviews and customer acquisition at your fingertips to turn every customer into a loyal one. Every Froogal Merchant receives one-on-one support from their Merchant Success Manager, a real human dedicated to giving you the very best Froogal experience. Froogal for Consumers help one to pay all their bills and redeem their rewards easily using their mobile while Dining or Shopping at their favorite merchants or retail outlets, Which gets them rid of carrying cash and cards such as debit/credit cards and even punch cards/loyalty cards with their favorite brand.

Create customers for life with intelligent and connected omnichannel experiences, while optimizing operations. Customer experience management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed their expectations for greater customer satisfaction, loyalty and advocacy. Customer experience management platforms offer a set of solutions to create and deliver omnichannel experiences and track customer interactions throughout their journey. They help organizations collaborate better and execute faster to deliver highly personalized experiences, at scale. OpenText™ Customer Experience Platform empowers Marketing and Line-of-Business teams to augment the current systems of record, such as MRM, CRM and ERP, capabilities to intelligently create, individual experiences for true data driven omnichannel experiences at scale.

Bring your brand to life in stores. Streamline communications and task management to align your teams, boost store execution, and create a seamless customer journey. Execution usually breaks down because communication breaks down. And yet most brands still manage their fleet of stores through endless email, countless documents, and antiquated technology.

The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Listen to the voice of your customers, improve the experience gap, increase loyalty and sales. With Qualtrics Customer XM, you get the power of the latest listening engine technology, business intelligence with predictive analytics, and all the actionable capabilities for timely closure. In this way, you will gain a holistic understanding of your customers' experience and take appropriate actions that result in significant impact.

Tools for packaging, promoting and selling digital services through mobile and other channels at all touchpoints of the customer buying journey. Real-time charging, control and management of circuit-switched and IP-based services, delivering a single source of truth for customer transactions. Rapid service design, on-demand customer engagement, agile product delivery, and real-time monetization. MATRIXX Digital Commerce, The modern digital technology you need to give your customers what they want. MATRIXX is the only solution architected with the resilience and performance of a network function and designed with the configurability of an IT application. Break down the silos between network & IT and set your business to hyper-scale. Click-not-code philosophy puts control of business logic in business hands. RESTful APIs for seamless integration with all business operations.

Power incredible experiences with AI. Designing and delivering the perfect customer experience can be complicated. Adobe Sensei uses AI and machine learning to make it easier — helping you create effortlessly, make informed decisions, and target marketing for better results. Check out our new video to see what’s possible with Adobe Sensei. Sensei helps deliver on the promise of digital documents with smooth experiences. Continuously monitor campaign performance to optimize ad delivery. Engage audiences with custom offers, subject lines, and delivery timing. Predict customer behavior based on attributes, differences, and conversion factors.

Find the best-performing customer experiences today. Unlock the power of automated, full-funnel, multi-channel optimization. Teams limit their ideas due to the amount of time, resources, and expertise required to test. Evolv’s machine learning platform enables you to experiment with all of your ideas, helping increase your chances of uncovering winning experiences. The only limit is your imagination. Today’s customers demand seamless experiences. Current solutions can identify better individual page experiences, but they require heavy user traffic and human intuition to improve interactions throughout the funnel. Evolv delivers holistic digital experiences by automatically finding optimal page combinations and interactions, all while using less traffic. Customer tastes and behaviors are constantly changing and the mantra of “test more” struggles to keep up, since tests can be all-consuming efforts that yield marginal returns.

Sparq is a customer insights platform that uncovers actionable earned data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. Customer attributes like motivation, preference, and beliefs are translated into actionable data points. Deeper insights deliver value and improve customer acquisition, retention, and customer satisfaction. Progressive profiling delivers customer insights that can’t be obtained anywhere else. Sparq offers customers the best source of continuously updated insights about customer preferences, priorities, and buying behaviors, obtained with consent. Each Vision Critical customer is assigned a Customer Success Manager who provides guidance on best practices for recruitment and engagement developed over almost 20 years in the customer insights business.

Respond to customer perceptions faster than ever before. Discover and rank your top brand drivers. Score brand equity vis a vis competitors. Discover emerging trends in your category. Keep your marketing and positioning at par with latest trends. Discover your customer beliefs. Strike a chord by talking their language. Understand how change in customer perceptions impact your brand – with the help of Artificial Intelligence. Our intelligence platform analyzes billions of customer opinions from all data sources in real-time to reveal topics that matter most to the customers. Clootrack can distinguish between a high-quality review and a pointless comment. It understands the emotional intensity of the opinions to clearly identify customers’ pressing needs.

Market Force's technology platform for collecting, integrating and visualizing customer experience data. KnowledgeForce® is Market Force’s technology platform for collecting, integrating and visualizing CX data. KnowledgeForce uses the latest big data technologies to consolidate customer experience data from any source—whether collected by Market Force, other vendors, or you. Executives, managers, and franchisees and location-level operators can drill down into particulars for a geography and even down to the location level to identify problem areas and make corrections quickly. KnowledgeForce displays data based on role. Stakeholders can view data across the entire enterprise and quickly drill down into site specific information. Store managers and individual franchisees view data for their specific location and can compare performance at regional or corporate level. We have over 50 standardized reports that can be configured for online or push reporting.

Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service.

Measure customer experience at every step of the journey, and link improvements to business outcomes. You want a proven approach to making CX decisions that will have an impact on revenue, brand loyalty, and market share. The Verint Experience Management CX Suite (formerly ForeSee) is a complete and integrated CX intelligence platform that helps companies prioritize CX decisions and profit from customer feedback. Consolidate tools. Capture the full voice of customer. Measure the entire journey, with accuracy and efficiency. Know where to focus first and how to fix it. Make CX decisions based on a proven methodology and 250M benchmarks. Enable CX intelligence for everyone in the organization – from analysts to front-line managers and executives. Gain an extension of your insights team. ForeSee’s CX specialists deliver expert strategy and analysis.

Your remote option: turn paperwork into a digital experience. Engage with your customers through digital journeys. Gather data, optimize and drive revenue growth. No coding required. Make customer data collection simple & enjoyable. Drive digital transformation and accelerate innovation. Enhance customer satisfaction & customer experience. Continuously improve and optimize. Maintain compliance and legal aspects of your process. Maintain data integrity with real-time data validation. Smoothly distribute products and digitalize tedious manual processes quickly and at scale. Improve customer experience, empower your distribution channels and remove friction from the sales process. Eliminate manual data collection, reduce operational costs and friction and maintain data integrity. Amplify your IT resources, shorten time to market and empower business users to quickly build, deploy and modify digital applications for any insurance and financial service use case.

With state-of-the-art customer engagement capabilities, advanced 5G and IoT service design, delivery and monetization capabilities, and embedded AI / machine learning-based use cases, our latest cloud-native, microservices-based open & modular CX. Whether you want to strengthen your digital commerce initiatives, beef up your customers’ digital experience throughout every engagement and touchpoint, or launch advanced 5G offerings to quickly monetize your network investment, Amdocs Customer Experience Suite delivers full flexibility to define your transformation strategy and modernization path based on your business priorities. With our microservices-based, open and modular portfolio that’s aligned with industry standards, we will modernize your legacy stack and accelerate your journey towards cloud-native business applications and network.

Improve customer experience and drive higher return on investment. Oracle Maxymiser helps B2B and B2C marketers create optimized customer journeys across websites and mobile apps through testing, personalization, recommendations, and insights. Find what works and what converts. With seamless switching between visual editing and code, Oracle Maxymiser’s visual editor enables nontechnical and technical user collaboration. Whether running A/B testing or complex, multipage funnel testing, the process is easy. Test the entire customer experience by pulling in audience data from any marketing platform or third-party business source and combining it with Oracle Maxymiser’s session data to build a complete customer view. Launch A/B and multivariate testing and segment traffic to see any number of variants throughout the sales funnel. Discover new testing opportunities and gain additional insights into the digital experience with Oracle Infinity-powered Heatmaps.

Test and optimize every experience, every time. With Adobe, you get the whole optimization engine — AI-powered testing, personalization, and automation at scale — so you can find the individual in the haystack. And then delight them. The best experiences are consistently personal. Use our unified, progressive profile to give the best experience through every channel. Running isolated tests in silos just doesn’t cut it. Instead, easily test everything through every channel every time. AI is critical to modern optimization. Test and personalize to every visitor, applying artificial intelligence with a single click. Exceptional customer experiences require exceptional tools.