Sparq

Alida gives you both broad feedback and deep insights from your customers, so you can make decisions with them—not for them. Alida has the only global CXM and insights platform that empowers brands to collect and action both deep insights AND broad feedback. Delivering a world-class customer experience with actionable customer intelligence. Alida offers an unfair advantage to some of the world’s most successful brands. We help you take the guesswork out of high-stakes decisions by listening to, and acting on, your customers’ and employees’ ideas, thoughts, and feelings. It’s the best way to reduce customer churn, create meaningful experiences, and uncover new market opportunities. We refuse to ever get comfortable sticking with what feels familiar and are committed to doing what’s unexpected as long as we are confident it’s the right thing to do. That gives us an unfair competitive advantage.

The Only Analytics Suite Designed For Data-Sensitive Industries. Use Piwik PRO to track user behavior even in the most secure areas while staying privacy-compliant, available on-premises and in the cloud. Full compliance with privacy & security laws worldwide. Piwik PRO makes it easy to comply with strict data privacy regulations. From privacy laws in the United States to all European laws and directives, including: GDPR, HIPAA, Chinese Internet Law, Russian law 526-FZ and many more. Piwik PRO offers 100% data ownership. None of it is ever sent to other servers or third parties whether you choose the On-Premises or Cloud solution. Combine data collected through Piwik PRO Analytics Suite to build highly accurate profiles of your customers and research user behavior patterns on the most granular level. Integrate first-party data from web analytics, your company’s CRM, offline sources (including CSV files), forms, and other sources. Get a complete picture of your customers’ behavior.