Audience
Businesses searching for a solution to improve their customer interactions
About OPINATOR
Bring the human touch to CX! Boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand. OPINATOR enables you to act on feedback, reduce customer effort, and drive value in each touchpoint. Featuring Predictive, Prescriptive, and Text Analytics, Case Management system, and role-based dashboards. Generate remarkable interactions and turn customers into promoters. OPINATOR is self-manageable but also provides a Customer Success team to overview and guide your projects when you need it. Customers expect innovative and delightful interactions. Combine technology, creativity, and deep customer understanding to deliver those experiences and boost customer engagement. Companies will double down on their CX efforts during the following decade. Rather than old, inefficient surveys, captivate your customers with engaging and personalized UIs.
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Integrations
No integrations listed.
Company Information
Innology Ventures
Founded: 2011
Spain
www.opinator.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
In Person
Support
Phone Support
OPINATOR Product Features
Customer Communications Management
Email Distribution
Supported
Interactive Content
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Template Management
Supported
Video Content
Supported
Batch Communications
Not Supported
Chat / Messaging
Not Supported
Content Management
Not Supported
Print Management
Not Supported
Customer Engagement
Analytics
Supported
Communication Management
Supported
Feedback Collection
Supported
Gamification
Supported
Video Content
Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Live Chat
Not Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
