contactSPACE vs. uContact Comparison


contactSPACE	uContact net2phone	+	+
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About Discover contactSPACE: contact centre software designed to revolutionise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and intuitive graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs.	About Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Supported
Audience Universities, charities, collections agencies, fintech, SMEs, and corporate institutions.	Audience Call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to optimize the interactions of their sales and support teams.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $105.00/month/user A variety of pricing packages are available to suit your specific needs. Only pay for the functionality you require. Free Version Not Supported Free Trial Not Supported	Pricing $59.99/month/user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Easy to use. We have had more than 20 licenses, we use them daily in the testing phase in the contact center. Cons There is no solution to edit field names and their order.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information contactSPACE Founded: 2014 Australia www.contactspace.com	Company Information net2phone Founded: 1990 United States www.net2phone.com/products/cloud-contact-center-solutions
Alternatives Primo Dialler	Alternatives CallShaper
IpSCAPE	iCallify
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Greenlight CRM Greenlight Innovation	NobelBiz
ICTBroadcast ICT Innovations View All	CallCenterHosting View All
Categories Call Center Supported Donation Management Supported Fundraising Supported Predictive Dialer Supported	Categories Auto Dialer Supported Call Center Supported Contact Center as a Service (CCaaS) Supported Customer Communications Management Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported Voice Broadcasting Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported Show More Features Donation Management Features Campaign Management Supported Donation Tracking Supported Donor Database Supported Event Management Supported Gift Management Supported Grant Management Supported In-Kind Donations Supported Matching Donations Supported Mobile Donations Supported Online Donations Supported Pledge Management Supported Receipts / Statements Supported Recurring Donations Supported Volunteer Management Supported Fundraising Features Alumni Management Supported Auction Management Supported Campaign Management Supported Contribution Tracking Supported CRM Supported Donor Management Supported Event Management Supported Gift Matching Management Supported Grant Management Supported Membership Management Supported Mobile Giving Supported Payment Processing Supported Pledge Management Supported Prospect Management Supported Raffles / Lotteries Not Supported Recurring Giving Supported Volunteer Management Supported	Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Customer Communications Management Features Batch Communications Supported Chat / Messaging Supported Content Management Not Supported Email Distribution Not Supported Interactive Content Not Supported Multi-Channel Communications Supported On-Demand Communications Supported Personalization Supported Print Management Not Supported Template Management Not Supported Video Content Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported
Integrations Salesforce Supported Campaign Monitor Supported Daisee Supported Facebook Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported Infobip Not Supported Instagram Not Supported Keap Supported Microsoft Dynamics 365 Not Supported Microsoft Teams Not Supported NetSuite Supported Totality Not Supported Twilio Not Supported Verbio Not Supported Wavy Not Supported WhatsApp Not Supported Zendesk Supported Zoho CRM Supported net2phone Not Supported Show More Integrations View All 9 Integrations	Integrations Salesforce Supported Campaign Monitor Not Supported Daisee Not Supported Facebook Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Infobip Supported Instagram Supported Keap Not Supported Microsoft Dynamics 365 Supported Microsoft Teams Supported NetSuite Not Supported Totality Supported Twilio Supported Verbio Supported Wavy Supported WhatsApp Supported Zendesk Not Supported Zoho CRM Not Supported net2phone Supported Show More Integrations View All 13 Integrations
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