Audience
Universities, charities, collections agencies, fintech, SMEs, and corporate institutions.
About contactSPACE
Discover contactSPACE: contact centre software designed to revolutionise your customer relationships. Our patented CallGuides and smart diallers make your agents' jobs a piece of cake, supercharging productivity and enabling better conversations. Smashing KPI goals is also effortless with our real-time analytics and intuitive graphical dashboard designer. Call us to discover a custom solution tailored to your organisation's needs.
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• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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Pricing
Starting Price:
$105.00/month/user
Pricing Details:
A variety of pricing packages are available to suit your specific needs. Only pay for the functionality you require.
Company Information
contactSPACE
Founded: 2014
Australia
www.contactspace.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
contactSPACE Frequently Asked Questions
contactSPACE Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Donation Management
Campaign Management
Supported
Donation Tracking
Supported
Donor Database
Supported
Event Management
Supported
Gift Management
Supported
Grant Management
Supported
In-Kind Donations
Supported
Matching Donations
Supported
Mobile Donations
Supported
Online Donations
Supported
Pledge Management
Supported
Receipts / Statements
Supported
Recurring Donations
Supported
Volunteer Management
Supported
Fundraising
Alumni Management
Supported
Auction Management
Supported
CRM
Supported
Campaign Management
Supported
Contribution Tracking
Supported
Donor Management
Supported
Event Management
Supported
Gift Matching Management
Supported
Grant Management
Supported
Membership Management
Supported
Mobile Giving
Supported
Payment Processing
Supported
Pledge Management
Supported
Prospect Management
Supported
Recurring Giving
Supported
Volunteer Management
Supported
Raffles / Lotteries
Not Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
