Zoom PaperZoom Communications
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Zoom Workforce Engagement ManagementZoom Communications
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Related Products
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About
Zoom Paper is a cloud-based word processor for creating, editing, and sharing structured business documents. It supports paginated layouts, headings, headers and footers, templates, comments, suggestions, mentions, tracked changes, and real-time collaboration. Users can import and export Microsoft Word and Google Docs files, then refine drafts with ZoomMate AI tools for drafting, reorganizing, summarizing, translating, and adjusting tone using relevant Zoom conversation context. Teams can produce proposals, reports, briefs, policies, and other client or internal documents, manage sharing permissions, and collaborate in Zoom Workplace, including during meetings and through Zoom Chat. Zoom Paper is part of the Zoom AI Productivity Suite; manual document creation and editing are included in the free Basic tier, while AI features require eligible paid access and credits.
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About
Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Professionals and teams in professional services and other growing businesses who create client deliverables and internal documents, including proposals, reports, briefs, and meeting-related documents.
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Audience
Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$8.33/user/month
The AI Productivity Suite costs $8.33 per user per month billed annually, or $10 per user per month with monthly billing. The subscription is added to Zoom Workplace Basic and includes 1,000 AI credits per user per month. Free Basic includes unlimited manual Paper creation and editing but no Paper AI features.
Free Version
Supported
Free Trial
Not Supported
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Pricing
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/ai-productivity-suite/paper/
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Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Model Context Protocol (MCP)
Supported
ServiceNow
Not Supported
Workday HCM
Not Supported
Zapier
Supported
Zendesk
Not Supported
Zoom
Supported
Zoom Canvas
Supported
Zoom Chat
Supported
Zoom Contact Center
Not Supported
Zoom Sheets
Supported
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Integrations
Model Context Protocol (MCP)
Not Supported
ServiceNow
Supported
Workday HCM
Supported
Zapier
Not Supported
Zendesk
Supported
Zoom
Not Supported
Zoom Canvas
Not Supported
Zoom Chat
Not Supported
Zoom Contact Center
Supported
Zoom Sheets
Not Supported
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