Zoom Paper

Zoom Paper

Zoom Communications
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About

Zoom Paper is a cloud-based word processor for creating, editing, and sharing structured business documents. It supports paginated layouts, headings, headers and footers, templates, comments, suggestions, mentions, tracked changes, and real-time collaboration. Users can import and export Microsoft Word and Google Docs files, then refine drafts with ZoomMate AI tools for drafting, reorganizing, summarizing, translating, and adjusting tone using relevant Zoom conversation context. Teams can produce proposals, reports, briefs, policies, and other client or internal documents, manage sharing permissions, and collaborate in Zoom Workplace, including during meetings and through Zoom Chat. Zoom Paper is part of the Zoom AI Productivity Suite; manual document creation and editing are included in the free Basic tier, while AI features require eligible paid access and credits.

About

Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Professionals and teams in professional services and other growing businesses who create client deliverables and internal documents, including proposals, reports, briefs, and meeting-related documents.

Audience

Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$8.33/user/month
The AI Productivity Suite costs $8.33 per user per month billed annually, or $10 per user per month with monthly billing. The subscription is added to Zoom Workplace Basic and includes 1,000 AI credits per user per month. Free Basic includes unlimited manual Paper creation and editing but no Paper AI features.
Free Version Supported
Free Trial Not Supported

Pricing

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/ai-productivity-suite/paper/

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/

Alternatives

Zoom Canvas

Zoom Canvas

Zoom Communications

Alternatives

Zoom Sheets

Zoom Sheets

Zoom Communications
ZoomMate

ZoomMate

Zoom Communications
Zoom Workplace

Zoom Workplace

Zoom Communications
Zoom Contact Center

Zoom Contact Center

Zoom Communications
Google Docs

Google Docs

Google

Categories

Categories

Integrations

Model Context Protocol (MCP) Supported
ServiceNow Not Supported
Workday HCM Not Supported
Zapier Supported
Zendesk Not Supported
Zoom Supported
Zoom Canvas Supported
Zoom Chat Supported
Zoom Contact Center Not Supported
Zoom Sheets Supported
Zoom Slides Supported
Zoom Workplace Supported

Integrations

Model Context Protocol (MCP) Not Supported
ServiceNow Supported
Workday HCM Supported
Zapier Not Supported
Zendesk Supported
Zoom Not Supported
Zoom Canvas Not Supported
Zoom Chat Not Supported
Zoom Contact Center Supported
Zoom Sheets Not Supported
Zoom Slides Not Supported
Zoom Workplace Not Supported
Claim Zoom Paper and update features and information
Claim Zoom Paper and update features and information
Claim Zoom Workforce Engagement Management and update features and information
Claim Zoom Workforce Engagement Management and update features and information