Zendesk Explore vs. etracker Comparison


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Also available in EU-hosted sovereign cloud. 68 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. 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About Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.	About Hamburg-based etracker is the German tracking specialist for web analytics and push notification marketing. The software-as-a-service solutions enable marketers to get the most out of their data in compliance with EU data protection regulations. With our tools, it is fun to understand your own users better and thus design successful marketing.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies that want to measure and improve the entire customer experience	Audience Websites, Online Shops
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $9 per agent per month Free Version Supported Free Trial Supported	Pricing $19.00 Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros #1- Helps you understand the client's better. #2- Provides powerful customer analytics to analyze #3- Helps to build and improve structure based on customer needs. #4- Auto customer activity capture. Zendesk Explore provides built-in reports that helps us to analyse important information about our support resources. Flexible products. Reliable and productive software. It enhances our productivity with sales management tools. Customer friendly software. Powerful analytics. Easy to use and simple to learn. Cons #1- We had an overall positive experience. No cons. With an amazing update one issue was updated. Good software. No cons is there.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Zendesk Founded: 2007 United States www.zendesk.com/explore/	Company Information etracker Founded: 2000 Germany www.etracker.com
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Categories Customer Experience Supported Marketing Analytics Supported Predictive Analytics Supported Reporting Supported Web Analytics Supported	Categories Push Notifications Supported Web Analytics Supported
	Show More Features Push Notifications Features A/B Testing Not Supported Analytics Supported Campaign Segmentation Supported Contextual Targeting Supported Device Targeting Supported Expiry Notifications Supported Geo Targeting Supported Mobile Notifications Supported Notification Scheduling Supported Visual Notifications Supported Web Notifications Supported
Integrations Alhena Supported Campaign Monitor Supported Commanders Act Not Supported Konnectify Supported Magento Not Supported Mailchimp Supported Okta Supported Shopify Not Supported Slack Supported Sunshine Conversations Supported Varify.io Not Supported VersaCommerce Not Supported WordPress Not Supported Zapier Supported Zendesk Supported Zendesk Chat Supported Zendesk Connect Supported Zendesk Sell Supported Zendesk Sunshine Supported Zendesk Talk Supported Show More Integrations View All 17 Integrations	Integrations Alhena Not Supported Campaign Monitor Not Supported Commanders Act Supported Konnectify Not Supported Magento Supported Mailchimp Not Supported Okta Not Supported Shopify Supported Slack Not Supported Sunshine Conversations Not Supported Varify.io Supported VersaCommerce Supported WordPress Supported Zapier Not Supported Zendesk Not Supported Zendesk Chat Not Supported Zendesk Connect Not Supported Zendesk Sell Not Supported Zendesk Sunshine Not Supported Zendesk Talk Not Supported Show More Integrations View All 9 Integrations
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