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About

Deliver delightful, post-purchase experiences. Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications. For eCommerce brands, transparency is your strongest weapon. Wonderment is not just any order tracking app - we give you full visibility into your shipments so you can deliver a delightfully unexpected post-purchase experience. Proactively notify customers about the status of their order, including delayed or lost shipments. Improve customer satisfaction while reducing support costs. That's a win-win. Send real-time order update notifications from the tools you already use for a premium customer experience. Arm your support and Ops team with a daily digest and real-time report of stalled, delayed or lost orders. Send internal notifications to Slack, Gorgias, or email.

About

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

E-commerce brands searching for a shipment tracking solution

Audience

Operations experience management platform for organizations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$20 per month
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Wonderment
Founded: 2020
United States
www.wonderment.com

Company Information

parcelLab
Founded: 2015
United States
parcellab.com

Alternatives

Alternatives

Categories

Shipment Tracking Supported

Categories

Returns Management Supported
Shipment Tracking Supported
Shipping Supported

Integrations

Attentive Supported
Budbee Not Supported
Canopy Supported
Delhivery Not Supported
FedEx Ship Manager Not Supported
Flip Not Supported
Gorgias Supported
Klaviyo Supported
Paack Not Supported
Postscript Supported
ReturnPro Supported
SAP Store Not Supported
SEUR PRO Not Supported
Salesforce Not Supported
Shopify Supported
Shopify Plus Supported
Slack Supported
Stay AI Supported
Zapier Supported
Zendesk Not Supported

Integrations

Attentive Not Supported
Budbee Supported
Canopy Not Supported
Delhivery Supported
FedEx Ship Manager Supported
Flip Supported
Gorgias Not Supported
Klaviyo Not Supported
Paack Supported
Postscript Not Supported
ReturnPro Not Supported
SAP Store Supported
SEUR PRO Supported
Salesforce Supported
Shopify Not Supported
Shopify Plus Not Supported
Slack Not Supported
Stay AI Not Supported
Zapier Not Supported
Zendesk Supported
Claim Wonderment and update features and information
Claim Wonderment and update features and information
Claim parcelLab and update features and information
Claim parcelLab and update features and information