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About

Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs.

About

Workstaff lets you put together your team at lightning speed whenever you need them, saving you hours along the way and bringing you some well-deserved peace of mind. Onboard your team and start planning. Workstaff then takes care of the heavy lifting; finding candidates in your staff base, making sure up-to-date information is continuously available to your team, and sending automated reminders via email and the included mobile app for employees. Stay in touch with everyone with instant messaging, either direct 1:1 chats or team chats. The track worked time like a pro with clock in/out and time review/approval. Empower your contractors to easily create invoices for their worked shifts, and much more! Getting in touch with your team is tedious; emails, SMS, phone, social media – and hard to keep track. With our staff messaging app you can ensure your team is always reachable and you have instant access to everyone’s contact information.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Contact centers

Audience

Staffing Agencies seeking a tool to manage their operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$75/month/manager
Price is per admin/coordinator user. Unlimited staff/worker profiles included in pricing.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.7 / 5
design 5.0 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • The interface is user-friendly and the features are very helpful for managing my team. The software has helped me to save time and improve communication with my staff.
  • The interface is user-friendly and intuitive, which makes it a breeze to schedule shifts and make changes on the fly. The notifications are a lifesaver, as they ensure that everyone is aware of their schedule and any changes that may occur. Plus, the ability to access the schedule from anywhere is a huge plus. Overall, Workstaff has significantly streamlined our scheduling process and made it a lot less stressful. .
  • Easy to use , scheduling staff is done i a few minutes compared to before. Staff have access to their schedules on their phones. You can view who is clocked in and out from a distance. Mobile chat is great, no more emails.

Cons

  • I don't think it's possible to have a different QR code to clock in and out for different locations in the same event. We use the same code for now but would be great to have a different one.
  • Would be great if you could flag the staff who don't show to events. We can put it it the notes but you need to look it up every time .
  • Wish you could do everything on the mobile app that you can do on the desktop version.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Pipkins
Founded: 1983
United States
www.pipkins.com

Company Information

Workstaff
Founded: 2019
Canada
workstaff.app

Alternatives

Alternatives

Categories

Categories

Employee Scheduling Features

Appointment Management Not Supported
Automated Scheduling Supported
Calendar Management Not Supported
Employee Database Not Supported
Group Scheduling Supported
Messaging Not Supported
Mobile Access Not Supported
Payroll Management Not Supported
Reporting/Analytics Supported
Resource Management Not Supported
Schedule Distribution Supported
Scheduling Supported
Shift Scheduling Supported
Shift Swapping Supported
Time Clock Supported
Time Tracking Supported
Vacation / Leave Tracking Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Not Supported
Employee Lifecycle Management Supported
Labor Projection Not Supported
Performance Appraisal Supported
Recruiting Management Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Workforce Optimization (WFO) Features

eLearning Not Supported
Interaction Analytics Not Supported
Liability Recording Not Supported
Performance Management Supported
Quality Management Not Supported
Real-time Guidance Supported
Reporting Supported
Speech Analytics Not Supported
Surveying Not Supported
Workforce Management Supported

Employee Scheduling Features

Appointment Management Not Supported
Automated Scheduling Supported
Calendar Management Supported
Employee Database Supported
Group Scheduling Supported
Messaging Supported
Mobile Access Supported
Payroll Management Supported
Reporting/Analytics Supported
Resource Management Not Supported
Schedule Distribution Not Supported
Scheduling Supported
Shift Scheduling Supported
Shift Swapping Supported
Time Clock Supported
Time Tracking Supported
Vacation / Leave Tracking Not Supported

Workforce Management Features

Budgeting & Forecasting Supported
Contractor Management Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Supported

Integrations

8x8 Contact Center Supported
ADP Workforce Now Supported
Amazon API Gateway Supported
Aspect Supported
Avaya Experience Platform Supported
Cisco CX Cloud Supported
Five9 Supported
Kaleris Supported
Paylocity Supported
RingCentral RingCX Supported
Salesforce Supported
Zendesk Supported

Integrations

8x8 Contact Center Not Supported
ADP Workforce Now Not Supported
Amazon API Gateway Not Supported
Aspect Not Supported
Avaya Experience Platform Not Supported
Cisco CX Cloud Not Supported
Five9 Not Supported
Kaleris Not Supported
Paylocity Not Supported
RingCentral RingCX Not Supported
Salesforce Not Supported
Zendesk Not Supported
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Claim Vantage Point and update features and information
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