Wavetel

Wavetel

Wavetel Business LTD
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About

UniTalk provides a wide range of services in the field of telecommunications for business, including IP telephony and virtual PBX, call tracking, recording telephone conversations, callback buttons and widgets for the site, various types of telephone calls and routing, and much more.

About

Formed in 2010, Wavetel has grown to become a leading provider of telecom services in the UK and rest of the world. Wavetel started as a wholesale operator offering Voice, SMS and Data services to other operators. In 2013 Wavetel launched its B2B services which includes VoIP telephony services, Connectivity, Virtual Numbers, SIP Trunks, Microsoft Teams Direct Routing, Mobile, SMS, Call Center Solutions for its valued clients and business partners worldwide. Over the years, our voice messaging offerings have constantly evolved as an enterprise solution allowing it to integrate with third party CRMs and business apps using our programmable APIs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Call centers, sales departments, service departments, online stores, marketing agencies and others

Audience

IT Companies, Enterprises, Business Communication

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$35/month
Free Version Not Supported
Free Trial Supported

Pricing

$13 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.1 / 5
features 4.8 / 5
design 4.2 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Switching to UniTalk’s Virtual PBX has significantly reduced our communication costs. It offers all the advanced features of a traditional PBX system without the hefty price tag, making it an excellent value for money.
  • We like the quality of UniTalk services, communication, and technical support. It benefits our business processes
  • UniTalk is a great way to streamline communication within your team and with your customers, increase your efficiency, and scale your business. Affordable prices, good communication quality, and functionality are the main advantages of UniTalk VoIP.
  • UniTalk is a great choice for businesses of all sizes. I've been using UniTalk for my small business for a few months now, and I'm very impressed. UniTalk provides excellent call quality, even when I'm calling from a different country. I also like that UniTalk is easy to use. I also appreciate the fact that UniTalk is very affordable, and I'm saving a lot of money on my phone bill.
  • Impressions of cooperation with UniTalk are positive. Pleasant managers, fast technical support, modern telephony technologies for reasonable prices. It's convenient that UniTalk Virtual PBX combines mobile and landline multichannel numbers into a single network, and allows you to add and connect any number of new operators in just a few minutes.

Cons

  • One downside we encountered is the limited language options in the personal account interface, which currently doesn't cover all our needs. However, UniTalk has assured us that they are actively working on adding more languages, which is promising for future improvements.
  • Without the help of technical support, it is difficult to understand the technical documentation of the service and set up the work yourself.
  • At the beginning, it was difficult for us to set up a personal account and integrate it with our CRM on our own. But UniTalk technical support helped us.
  • Recently we connected call tracking technology to collect analytics on phone calls. We tried to do it on our own, but it turned out to be difficult. We turned to UniTalk, and their technical support helped us.
  • We are missing a few languages in our personal account - so far, this is the only thing that is frustrating. UniTalk has promised that they are already working on solving this problem.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

UniTalk
Founded: 2017
Ukraine
unitalk.cloud

Company Information

Wavetel Business LTD
Founded: 2010
United Kingdom
wavetelbusiness.co.uk

Alternatives

Alternatives

Categories

Business VoIP Supported
Telephony Supported

Categories

Business VoIP Supported
Cloud PBX Supported
SIP Trunk Supported
Telephony Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Not Supported
Voice Quality Enhancement Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Not Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Integrations

Microsoft Teams Supported
Google Analytics Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Pipedrive Supported
Salesforce Supported
Zoho CRM Supported
monday AI work platform Supported

Integrations

Microsoft Teams Supported
Google Analytics Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Pipedrive Not Supported
Salesforce Not Supported
Zoho CRM Not Supported
monday AI work platform Not Supported
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