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About

Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online.

About

With a single app for calling, video, text, collaboration, voicemail and fax, you can always come through for your customers and teammates. Communicator is where conversations happen quicker, customer issues resolve in record time and your team can collaborate like never before. Call, text, chat, and video conference with customers and teammates from the same app. Communicator has been rebuilt with a new interface and more robust, secure video calling. Standard b-hive seats include Communicator, and pro seats include video features. With Communicator, conversations can happen the way they need to. Follow up a phone call with a text or move a chat into a video call or screen share. Call, text, and video conference with customers and clients using your business phone number. Switch from one mode of communication to the other seamlessly. Use traditional phone features like mute, hold and blind call transfer.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Financial institutions seeking a conversational platform to level up and optimize their digital customer service

Audience

Companies and individuals interested in a calling, video, text, collaboration, voicemail and fax solution to enhance communication with customers and partners

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$10 per user per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Unblu
Founded: 2008
Switzerland
www.unblu.com

Company Information

Broadvoice
United States
www.broadvoice.com/b-hive-communicator/

Alternatives

Alternatives

CloudMeet

CloudMeet

Crest Infosolutions Pte Ltd
Cardina

Cardina

Caldera Labs
Skype

Skype

Microsoft

Categories

Categories

Screen Sharing Features

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Video Conferencing Features

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

Appway Digital Banking
Avaloq Core
Backbase
CREALOGIX Digital Hub
Enghouse Vidyo
Finastra Essence
Kore.ai
Microsoft Teams
Octopus
Puzzel
Salesforce
Temenos Transact
Verint Community
ebankIT

Integrations

Appway Digital Banking
Avaloq Core
Backbase
CREALOGIX Digital Hub
Enghouse Vidyo
Finastra Essence
Kore.ai
Microsoft Teams
Octopus
Puzzel
Salesforce
Temenos Transact
Verint Community
ebankIT
Claim Unblu and update features and information
Claim Unblu and update features and information
Claim b-hive Communicator and update features and information
Claim b-hive Communicator and update features and information