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About

Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits.

About

VirtualPBX gives small businesses a complete, high-powered cloud phone system for $15/user/month with every single feature already included. One simple plan. No contracts. No feature gates. Zero surprises. Just smarter voice for your business—whether your team is at a desk, on the road, or working from home. Deploy AI FrontDesk whenever you're ready for intelligent 24/7 call handling, and scale into advanced messaging tools as your business grows. As the pioneers who invented cloud telephony in 1997, we back every account with expert, U.S.-based human support from people who genuinely understand small business. Because having the right technology is important—but having the right team behind it levels the playing field.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses searching for a cloud phone system to unify their communications under one powerful platform.

Audience

Any Business, Anywhere

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$14.95 per user per month
Take advantage of our seasonal promos by visiting our website.
Free Version Not Supported
Free Trial Not Supported

Pricing

$18/month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Reviews/Ratings

Overall 4.7 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.2 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • It's a nice affordable option. Nice to have up to 5 lines on a basic plan, with different voicemails for each.
  • 1. Readily available to walk thru and support acct. 2. Not pushy but accommodating in suggesting the best system depending on needs and great followup 3. Kind and personable 4. Easy to set up with all flow from virtual assistant to direct calls to the appropriate recipient. 5. Porting phone number was efficient and quick.
  • Virtual PBX is easy to use, they provide great customer service, and they offer excellent pricing options for new or established businesses.
  • It's easy to use a computer or laptop to make and receive calls, especially that for or business a computer is needed to handle the calls. Having support if needed is a comfort. We can step away from the office and still conduct business as usual. Thank you for a well thought of product.
  • Good price, great customer service, probably more features than I need, but may use them if I grow larger.

Cons

  • The softphone for the desktop was buggy in my experience, and the web browser phone was difficult to get set-up in the beginning.
  • I am looking forward to when voicemail can convert to text and be texted to my mobile. Hopefully soon
  • Online interface is a bit clunky and at times a bit buggy. Not as intuitive as I'd like, but they have great customer support to help.
  • Cannot think of any.
  • Occasional glitches, voicemail not easy to access (it's tucked away in the web interface, but once you know where to find it, it's ok)...no voicemail transcripts with the email notification...no text capability for lower tier plan

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ULTATEL
United States
www.ultatel.com

Company Information

VirtualPBX
Founded: 1997
United States
www.virtualpbx.com

Alternatives

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
MyOperator

MyOperator

VoiceTree Technologies

Categories

Unleash the power of seamless communication with ULTATEL, the award-winning business phone system that propels your business beyond limits. With a fully customizable and scalable unified communications platform, you can effortlessly integrate voice, SMS, chat, video, and over 40 advanced features for unparalleled productivity. Experience true transparency with ULTATEL's no-hidden-fees pricing model, setting a new industry standard. Recognized as a Gartner Category Leader and G2 High Performer, ULTATEL empowers your workforce with cutting-edge technology, enabling them to stay connected with customers anytime, anywhere. Ever need assistance? Our Award-Winning Customer Support team delivers a remarkable 94% first-contact resolution rate, with a human ready to take your call or email 24/7/365. With Ultatel, your business is ensured to remain agile, responsive, and always connected beyond limits.

Business VoIP Supported

Ultatel stands at the forefront of business communications, empowering organizations with cutting-edge cloud VoIP technology to boost productivity and stay connected with customers anywhere, anytime. Our plans come fully scalable, featuring unlimited HD Voice, SMS, Fax, Chat, Video, and over 40 advanced features and integrations. Experience true transparency with our no-hidden-fees pricing model—what you see is exactly what you pay! Recognized as a Gartner Category Leader and G2 High Performer, Ultatel offers a unified communications platform that evolves with your business. Powered by our innovative FlexScale technology, you can effortlessly adjust your communication needs without any downtime or penalties. Our Award-Winning Customer Support team is here for you 24/7/365, delivering a remarkable 94% first-contact resolution rate. With Ultatel, enjoy the peace of mind that comes with being connected beyond limits.

Call Center Supported

Discover unparalleled efficiency and seamless connectivity with Ultatel's Cloud Contact Center, the epitome of modern business communications. Engineered to empower your organization, our platform ensures peak productivity with a user-friendly interface and state-of-the-art tools, driving exceptional outcomes for your contact and call center teams. With deep integration capabilities, including certified Microsoft Teams integration, Ultatel stands out by unifying your entire communication ecosystem, breaking down silos and fostering unparalleled collaboration. Experience the ultimate scalability and robust real-time collaboration that adapts to the demands of businesses of all sizes, from startups to global enterprises. Elevate your customer interactions and stay ahead of the curve with Ultatel, where every conversation becomes an opportunity to engage, empower, and elevate beyond limits.

Cloud PBX Supported

Unleash the power of seamless communication with ULTATEL, the award-winning Cloud PBX system that propels your business beyond limits. With a fully customizable and scalable unified communications platform, you can effortlessly integrate voice, SMS, chat, video, and over 40 advanced features for unparalleled productivity. Experience true transparency with ULTATEL's no-hidden-fees pricing model, setting a new industry standard. Recognized as a Gartner Category Leader and G2 High Performer, ULTATEL empowers your workforce with cutting-edge technology, enabling them to stay connected with customers anytime, anywhere. Ever need assistance? Our Award-Winning Customer Support team delivers a remarkable 94% first-contact resolution rate, with a human ready to take your call or email 24/7/365. With Ultatel, your business is ensured to remain agile, responsive, and always connected beyond limits.

Discover unparalleled efficiency and seamless connectivity with Ultatel's Cloud Contact Center, the epitome of modern business communications. Engineered to empower your organization, our platform ensures peak productivity with a user-friendly interface and state-of-the-art tools, driving exceptional outcomes for your contact and call center teams. With deep integration capabilities, including certified Microsoft Teams integration, Ultatel stands out by unifying your entire communication ecosystem, breaking down silos and fostering unparalleled collaboration. Experience the ultimate scalability and robust real-time collaboration that adapts to the demands of businesses of all sizes, from startups to global enterprises. Elevate your customer interactions and stay ahead of the curve with Ultatel, where every conversation becomes an opportunity to engage, empower, and elevate beyond limits.

Online Fax Supported
UCaaS Supported

Unleash the power of seamless communication with ULTATEL, the award-winning business phone system that propels your business beyond limits. With a fully customizable and scalable unified communications platform, you can effortlessly integrate voice, SMS, chat, video, and over 40 advanced features for unparalleled productivity. Experience true transparency with ULTATEL's no-hidden-fees pricing model, setting a new industry standard. Recognized as a Gartner Category Leader and G2 High Performer, ULTATEL empowers your workforce with cutting-edge technology, enabling them to stay connected with customers anytime, anywhere. Ever need assistance? Our Award-Winning Customer Support team delivers a remarkable 94% first-contact resolution rate, with a human ready to take your call or email 24/7/365. With Ultatel, your business is ensured to remain agile, responsive, and always connected beyond limits.

Categories

Business VoIP Supported

VirtualPBX Business VoIP is a premier solution in the cloud communications industry, designed to meet the needs of businesses of all sizes. With over 27 years of experience, VirtualPBX delivers a robust and reliable VoIP service with 99.999% uptime, advanced features, and exceptional customer support. As a US-based, privately held company, VirtualPBX is dedicated to providing award-winning 24/7/365 customer service and scalable solutions that grow with your business. Small businesses can also benefit from average savings of 40-80%, making VirtualPBX both a cost-effective and highly reliable choice for business communication.

Call Center Supported

VirtualPBX Contact Center is revolutionizing the market for small to medium-sized contact centers. With over 27 years of experience in the cloud communications industry, VirtualPBX offers a comprehensive and personalized approach to remote contact center solutions. As a US-based, privately held company, VirtualPBX brings award-winning 24/7/365 customer support, scalable and reliable software with 99.999% uptime, and infinitely customizable call flows and queue options to ensure that each client's unique needs are met.

Call Forwarding Supported
Call Recording Supported
Call Tracking Supported
Caller ID Supported
Cloud PBX Supported
Communications Supported
IVR Supported
Online Fax Supported
SMS Marketing Supported

VirtualText is a complete text messaging solution that helps businesses connect with customers and employees using their existing phone numbers. It's an all-in-one platform for sending and receiving SMS and MMS messages, bringing all your text-based conversations into a single, easy-to-manage system. How It Works VirtualText simplifies communication and helps you work smarter. Here’s a look at its key features: Shared Inbox: Multiple team members can access a single inbox to manage all text and web chat conversations. This keeps communication history in one place, so no one misses a message. Automated Messaging: Save time by automating your texts. Set up automatic replies, schedule messages for later, or create drip campaigns for marketing promotions, reminders, and follow-ups. Contact Management: Keep your contacts organized and your messages targeted. You can segment audiences and use keywords to automatically add new subscribers, making sure the ri

Softphone Supported
Telephony Supported
Video Conferencing Supported
Voicemail Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Not Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Supported

Call Tracking Features

Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Not Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Not Supported
Reporting/Analytics Not Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Not Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Not Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Integrations

Salesforce Supported
Amazon Web Services (AWS) Not Supported
Dropbox Not Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Nekton.ai Not Supported
Pipedrive Supported
Planfix Not Supported
Stackreaction Not Supported
Zapier Not Supported
Zendesk Supported
Zoho CRM Supported

Integrations

Salesforce Supported
Amazon Web Services (AWS) Supported
Dropbox Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
Nekton.ai Supported
Pipedrive Not Supported
Planfix Supported
Stackreaction Supported
Zapier Supported
Zendesk Not Supported
Zoho CRM Not Supported
Claim VirtualPBX and update features and information
Claim VirtualPBX and update features and information