Ticketline

Ticketline

Bodanius
+
+

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About

Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.

About

VibeVaults is a hosted visual client-feedback widget for agencies, design studios, and freelancers. Add a script tag to a client website so invited reviewers can pin feedback to page elements without creating an account or installing a browser extension. Each report includes a screenshot and page, browser, screen, console-log, and failed-request context. Teams review submissions in a dashboard, reply in real time in the same thread, and move reports through review statuses. Shared review links and individual invitations support client feedback rounds; a read-only public board is available on Pro and above. Its MCP server lets compatible AI tools such as Claude, Claude Code, and Cursor read reports, with reply and status updates available only when account members grant write access. Plans vary by workspace and team-member limits; a 14-day trial is available without a credit card.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify merchants and their customer-support teams handling order-related customer requests.

Audience

Visual client feedback pinned to the live site, for agencies and freelancers.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Version Not Supported
Free Trial Supported

Pricing

$29/month
Starter is $29/month, Pro is $49/month, and Business is $149/month. Annual billing saves 20%. Plans include a 14-day trial with Pro features and no credit card required; there is no free plan.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Bodanius
Founded: 2021
United States
ticketline.app/en/

Company Information

VibeVaults
Founded: 2026
Hungary
www.vibe-vaults.com

Alternatives

Alternatives

No Alternatives
Simple Chat

Simple Chat

SA Inc.

Categories

Help Desk Supported

Categories

Visual Feedback Supported

Integrations

Claude Not Supported
Claude Code Not Supported
Cursor Not Supported
Shopify Supported

Integrations

Claude Supported
Claude Code Supported
Cursor Supported
Shopify Not Supported
Claim Ticketline and update features and information
Claim Ticketline and update features and information
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