Text Request vs. WebEngage Comparison


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About Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers whenever you want, wherever you work. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement on our website. The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.	About WebEngage is the best-in-class marketing automation software suite that helps business-to-consumer (B2C) companies improve user retention and drive more revenues. Cloud-based and easy to use, WebEngage aids businesses in managing cross-channel communication with their customers while allowing them to send messages via Emails, SMS, mobile push notification, web push notification, on-site alerts, in-app messaging, IVR, Facebook & Whatsapp. The solution includes cross-device tracking, live segmentation, deep data personalization, and more. Plus, using WebEngage's Journey Designer helps businesses to effectively create complex lifecycle campaigns.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Small-medium businesses, enterprise	Audience Designed for business-to-consumer businesses in a variety of industry verticals, such as hospitality, media, travel, entertainment, e-Commerce, real estate, and so much more.
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $59 per month All accounts come with unlimited users, unlimited contacts, and all features. Plan prices are based on volume of messages. Free Version Free Trial	Pricing Plans & Pricing Solo Plan - (for 10k monthly active users) Band Plan - (for 50k monthly active users) ChoirPlan - (for 100K monthly active users) Orchestra Plan ( for above 100K monthly active users), contact WebEngage or visit: https://webengage.com/pricing/ Free Version Free Trial
Reviews/Ratings Overall 4.0 / 5 ease 4.2 / 5 features 3.5 / 5 design 3.5 / 5 support 4.5 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.8 / 5 features 5.0 / 5 design 5.0 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros Being able to text keeps conversations. Transferred from Zipwhip easily. Price is competitive. Add new features at times/ Easy to use, great support staff, fairly priced, and highly productive We did a demo and got all our answers. Plus they didn't even try to get me in a contract, their product and service are their contract. How refreshing... I like that it's easy to text multiple numbers at one time. I also like the ability to compose a template and use that template multiple times to multiple numbers. I work closely with HR and I help with our hiring process. Many of our applicants' voice mails on their cell phones are either not set up, or their voice mailbox is full. Many applicants screen their calls and just don't answer. But everyone checks their text messages and is more likely to respond to a text message rather than answer a call. It's easy to keep track of things. I like that different profiles can be set so that in the office we can see who has responded to whom. Cons We are Zipwhip customers so a big drop off. Adding attachments is really poor compared to Zipwhip. And not being able to text to a group as little as 2 or 3 is ridiculous. not many cons, they do exactly what they said, and I love that. I don't like that you can't delete messages. They just fill up the page. That's the first thing I see when I open Text Request, a long list of old messages that I have already read and responded to. A lot of my messages are "no thank you". I would like to be able to quickly see useful messages. A lot of the messages are junk and I would like to be able to delete them and not archive them. I feel it's wasted space and time to have to keep scrolling through old and useless messages. I don't like that when you search for a particular person, the options don't narrow down automatically (ie, without having to press enter on the search)	Pros & Cons from Real Users Pros I like WebEngage is that it is designed to be easy to use. Despite being a robust application full of exciting and powerful features, the interface never ceases to seem simple and easy to navigate, so I can access all the information I need and its functions without having to get lost between screens. (+) No effort in managing customer service. (+) Easy to engage with customers from anyplace. (+) Notification and reminders for customer requests. (+) Great User Interface. Intuitive SMS and email conversation platform to engage with customers. Reports are very insightful. Great email personalization feature. WebEngage is a super powerful cross channel marketing automation tool. It serves all my marketing needs within one dashboard making the analytics and re-marketing more effective. It features - - Drag and Drop based Workflow chart - A/B test pre-built campaigns template - Personalized communication based on user's interest history - Visual user life cycle campaigns - Supports channel - Mobile Push, Web Push, Emails marketing, SMS marketing, WhatsApp marketing, Facebook re-marketing etc. WebEngage is very effective in generating a marketing campaign. Using this tool is very easy. It gives you the ability to send personalized messages. It makes marketing campaigns into an automated campaign. Cons So far, WebEngage has not had anything that I dislike as an application. (-) We have an overall excellent experience with it. I never encountered any problem with this platform. WebEngage is fantastic marketing automation platform, with lots of flexibility and customization. No complains at all. Reports are not very informative and it lacks many data information.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Text Request Founded: 2014 United States www.textrequest.com	Company Information WebEngage Founded: 2011 India webengage.com
Alternatives Textellent	Alternatives WonderPush
MessageKite	Apxor Apxor Technology Solutions
Falkon SMS Falkon Systems	CleverTap
TXTImpact	User.com
Textedly View All	Ortto View All
Categories Appointment Scheduling Business Text Messaging Customer Communications Management Customer Engagement Customer Service Employee Communication Tools Mobile Marketing Political Campaign SMS Marketing	Categories AB Testing Campaign Management Channel Management Customer Data Platforms (CDP) Customer Engagement Customer Journey Mapping Tools Email Marketing Marketing Analytics Marketing Automation Mobile Marketing Push Notifications SMS Marketing Transactional Email WhatsApp Marketing
Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Mobile Marketing Features Channel Attribution Contextual Targeting Coupons Email Marketing Engagement Monitoring In-App Marketing Location-Based Marketing Push Notifications Text Messaging Text-to-Win SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Show More Features Appointment Scheduling Features Appointment Reminders Automated Scheduling Calendar Sync Client Database Group Scheduling Mobile Access Multi-Location Online Booking Online Payments Recurring Appointments Room Booking Management Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Employee Communication Tools Features Activity / News Feed Audio / Video Conferencing Blogs Chat / Messaging Employee Directory Event Calendar File Sharing Knowledge Management Newsletter Management Surveys & Feedback Political Campaign Features Campaign Analysis Conservative Contact Management Contribution Tracking Demographic Data Donor Targeting Email Marketing Event Calendar Fundraising Management Mapping Non-Partisan Online Payment Processing Progressive Staff Management Volunteer Management Voter Database	Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Mobile Marketing Features Channel Attribution Contextual Targeting Coupons Email Marketing Engagement Monitoring In-App Marketing Location-Based Marketing Push Notifications Text Messaging Text-to-Win SMS Marketing Features 2-Way Messaging Artificial Intelligence Contact Management Mass Texting Message Personalization MMS Mobile Coupons Mobile Keywords Polls / Voting Reporting/Analytics Scheduled Messaging Shortcodes Text-to-Win Show More Features AB Testing Features Audience Targeting Campaign Segmentation Funnel Analysis Heatmaps Landing Pages / Web Forms Multivariate Testing Split Testing Statistical Relevance Analysis Surveys Test Scheduling Visual Editor Campaign Management Features Channel Management Contact Database Email Marketing Event Triggered Actions Lead Management Multi-Campaign Channel Management Features Campaign Management Channel Analytics Incentive Management Inventory Control Lead Management Opportunity Management Order Management Partner Management Product Management Reseller Management Customer Data Platforms (CDP) Features Behavioral Analytics Campaign Management Customer Profiles Customer Segmentation Data Integration Data Matching GDPR Compliance Personalization Predictive Modeling Customer Journey Mapping Tools Features Action Management Attribution Modeling Behavioral Analytics Collaboration Customer Profiles Data Import / Export Predictive Analytics Surveys & Feedback Templates Email Marketing Features A/B Testing Artificial Intelligence Auto-Responders CAN SPAM Compliance Customer Surveys Drip Campaigns Dynamic Content Event Triggered Email Image Library Landing Pages/Web Forms Mailing List Management Mobile Optimized Emails Reporting/Analytics Subscriber Management Template Management WYSIWYG Email Editor Marketing Analytics Features A/B Testing Campaign Management Channel Attribution Customer Journey Mapping Dashboard Performance Metrics Predictive Analytics ROI Tracking Social Media Metrics Website Analytics Marketing Automation Features A/B Testing Analytics / ROI Tracking Artificial Intelligence Content / Blogging Platform Customizable CTAs Drip Campaigns Dynamic Content Landing Pages / Web Forms Lead Scoring Sales Intelligence Search Marketing Segmentation Social Marketing Website Visitor Tracking Push Notifications Features A/B Testing Analytics Campaign Segmentation Contextual Targeting Device Targeting Expiry Notifications Geo Targeting Mobile Notifications Notification Scheduling Visual Notifications Web Notifications Transactional Email Features A/B Testing Contact Database Dynamic Content Email Monitoring Mailing List Management Reporting/Analytics Spam Check Template Management WhatsApp Marketing Features Alerts API Autoresponder Bulk Messaging Campaign Management Contact Management Multi-Language Support Reporting / Analytics
Integrations HubSpot CRM HubSpot Customer Platform Mailchimp Axis LMS Clio Constant Contact Facebook FranConnect Kaleyra Mailchimp Transactional Email (Mandrill) Refold Salesforce Agentforce Marketing Segment Shift4Shop Shopify Sugar Connect Typof WhatsApp WordPress Show More Integrations View All 17 Integrations	Integrations HubSpot CRM HubSpot Customer Platform Mailchimp Axis LMS Clio Constant Contact Facebook FranConnect Kaleyra Mailchimp Transactional Email (Mandrill) Refold Salesforce Agentforce Marketing Segment Shift4Shop Shopify Sugar Connect Typof WhatsApp WordPress Show More Integrations View All 23 Integrations
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