Telgorithm

Telgorithm

Telgorithm, Inc.
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About

Telgorithm is a next gen A2P text messaging API provider and the only to automate the entire SMS & MMS journey from compliance to deliverability, enabling Software Providers to grow revenue and improve customer experience. Founded by telecom industry experts who saw a massive need to set a new standard in the cloud communication space, Telgorithm’s mission is to offer a more reliable and transparent business text messaging service for your software or application. Telgorithm has built automations for the new required path of managing 10DLC messaging, and guarantees message deliverability with its unique, patent-pending throughput/rate limit management tech. Telgorithm is the future of A2P text messaging for any software or app offering SMS & MMS messaging to their customers today. Product Features: Auto Registration Auto Number Migration Smart Queueing (Automated TCR/Carrier Rate Limit Management) Message Prioritization Time Routing Advanced Reporting Number Verification

About

97% of your customers have a smartphone, giving you an unparalleled opportunity to engage with them on a device that almost never leaves their side. We’re here to help you tap into the true potential of mobile messaging. Ethical debt collection has never been more important; to stay afloat, companies need to get paid, but many customers are vulnerable and need an individual approach. Our award winning Mobile Collections platform helps you strike the right balance. You can reduce the cost of missed appointments, increase customer loyalty, and lower your service costs by implementing a mobile-first customer notification programme. Options range from simple but effective SMS to two-way rich communication. Customers want to communicate with brands on their preferred channels, WhatsApp, SMS, RCS. And brands want to be able to manage all of their customer interactions in one place. Our omnichannel chat platform can help.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need a reliable messaging API provider, support with High Volume Text Messaging, Business Text Messaging, A2P 10DLC Registration and Campaign Vetting Support, in need of a Hosted Text Message Provider

Audience

Companies looking for a customer communication solution to engage with their clients on their preferred devices

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0.00500 / SMS on 10DLC
See pricing page for details.
Free Version Not Supported
Free Trial Not Supported

Pricing

$92 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.7 / 5
support 4.9 / 5

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Telgorithm was extremely responsive during the onboarding process. Their team worked very closely with us in understanding general SMS compliance and building the framework for our submissions to TCR. They are also very good at prompting the regulators to approve new campaign submissions faster.
  • Since our company has started using Telgorithm, almost all of the workflows I need have gotten quicker and much more efficient. The timeline and support to get 10DLC registrations across the line is top-notch. The overall support for hosting numbers and ensuring text message delivery is super fast. We have been able to get both registrations and delivery issues resolves within just a few hours! Not only are they saving our team time, but they are also saving our customers time.
  • Integrating with Telgorithm was fast and easy, even for our case, where we built out additional custom capabilities due to supporting multiple providers, and we were able to get customers using the system within two weeks. Their support team is fantastic and unmatched compared to any alternatives we have used in the past. It's wonderful to work with a team that is not only responsive but highly educated in the A2P 10DLC space, that can answer questions, even complicated ones, quickly. Their system is also proactive, and they have saved us hundreds of dollars in the first few weeks of use by alerting us to customers approaching their campaign limits. Overall, our campaign turnaround times have been less than 72 hours, and we've been able to get campaigns approved that other companies would never give us details on why they were getting rejected.
  • Telgorithm has proven to be a highly reliable and knowledgeable partner. Their team provides clear guidance, excellent communication, and prompt support whenever needed. They’ve simplified SMS compliance and delivery, ensuring everything runs smoothly behind the scenes.
  • Ease of integration. Very helpful customer service. They were there for us when we were just starting out and they've continued to grow with us.

Cons

  • The Campaign Registry api is not very fun to interface with but that's outside of Telgorithm's sphere of influence. It's also a necessity in order to manage your SMS compliance properly.
  • It would be helpful to have more specific delivery error codes if messages do fail. Also, it would be very helpful is there was an easy way to host phone numbers in Telgorithm, rather than going through the API/running a hosting command on the backend.
  • While the product has a solid API and documentation to work with, the UI doesn't support as many features as the API, meaning a larger engineering effort is required to support auxiliary use cases, such as number porting and hosting.
  • Compliance nuances can be complex, but Telgorithm does a great job making them easy to understand.
  • Everything has been great. There have been times when they didn't have a solution we needed and they've been honest and helpful.

Pros & Cons from Real Users

Pros

  • Easy to use and integrate. Set and forget - once it is up and running it works fine. Some great options, such as using an API, email to SMS.

Cons

  • Nothing really - it does the job reliably and you can easily check things in the portal.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Telgorithm, Inc.
Founded: 2021
United States
www.telgorithm.com

Company Information

esendex
Founded: 2001
United Kingdom
www.esendex.co.uk

Alternatives

Alternatives

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inTouch

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CXInfinity

CXInfinity

NovelVox

Categories

Categories

API Management Features

Access Control Not Supported
Analytics Supported
API Design Not Supported
API Lifecycle Management Not Supported
Dashboard Supported
Developer Portal Supported
Testing Management Not Supported
Threat Protection Not Supported
Traffic Control Not Supported
Version Control Not Supported

Integrations

Arlo Training Management Software Not Supported
GoldMine CRM Not Supported
Microsoft Outlook Not Supported
Peppermint CX365 Not Supported
PetLinx Not Supported
SEGMENTAIL Not Supported
Totality Not Supported
WhatsApp Not Supported
Wufoo Not Supported
Zapier Not Supported
Zendesk Not Supported

Integrations

Arlo Training Management Software Supported
GoldMine CRM Supported
Microsoft Outlook Supported
Peppermint CX365 Supported
PetLinx Supported
SEGMENTAIL Supported
Totality Supported
WhatsApp Supported
Wufoo Supported
Zapier Supported
Zendesk Supported
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