TechCX

TechCX

IVO
4.0 out of 5 stars
VServiceManagement

VServiceManagement

Vertical Solutions
TechCX VServiceManagement

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TechCX:

About

When it comes to delivering results in large projects most organizations struggle. At IVO we believe it doesn’t have to be this way. Not when the company engages the best specialist technology implementation partner to introduce the optimum technological solution into their business. From a company perspective, this delivers significant improvements in business processes, allowing a greater ability to forecast, plan and schedule, less downtime for employees, more on-time delivery, and less capital spent managing the entire process. When delivering operational efficiency and customer satisfaction, two factors combine the company enjoys an increase in both customer loyalty and profitability. The bottom line? Better business performance brought to you by the Digital Transformation experts at IVO. Our industry knowledge is second to none in our region, so we are uniquely qualified to support the most efficient implementation of Field Service Cloud.
VServiceManagement:

About

VServiceManagement is a cloud-first solution designed for today’s complex post-sales service environments. Superior warranty and entitlement management controls and best-in-class field service operations management together in one package with the ability to design and implement your own business processes. Deliver consistently excellent service, track operations, and build new services to delight your customers. VContactCenter is a cloud-first solution designed for today’s multichannel, multi-client contact centers. Everything you need to optimize the customer relationship – agent guidance, CTI integration, build-your-own business process workflows – along with controls to manage the efficiency of your back-end operations. ACCO Brands is well known for office supplies and office equipment, including sophisticated binding and laminating machines. The company uses VServiceManagement to enable its service techs to easily manage all aspects of their service calls.
TechCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
VServiceManagement:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
TechCX:

Audience

Companies, businesses and brands interested in a solution to improve their customer experience services
VServiceManagement:

Audience

Companies searching for a solution to manage all aspects of their service calls
TechCX:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
VServiceManagement:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported
TechCX:

API

Offers API Not Supported
VServiceManagement:

API

Offers API Not Supported
TechCX:

Screenshots and Videos

VServiceManagement:

Screenshots and Videos

TechCX:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
VServiceManagement:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
TechCX:

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5
VServiceManagement:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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TechCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
VServiceManagement:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
TechCX:

Company Information

IVO
United States
ivo.co.nz/tech-cx-the-ideal-customer-experience
VServiceManagement:

Company Information

Vertical Solutions
Founded: 1986
United States
www.vertsol.com
TechCX:

Alternatives

opsmanager

opsmanager

Venitek Solutions
VServiceManagement:

Alternatives

AbacusCloud

AbacusCloud

AbacusGroup
TechCX:
VServiceManagement:
TechCX:
VServiceManagement:
TechCX:
VServiceManagement:
TechCX:
Key2Act

Key2Act

KEY2ACT
VServiceManagement:
TechCX:

Categories

VServiceManagement:

Categories

TechCX:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
VServiceManagement:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported
TechCX:

Integrations

No info available.
VServiceManagement:

Integrations

No info available.
TechCX:
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VServiceManagement:
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