TeamViewer DEX

TeamViewer DEX

TeamViewer
TrueDEM

TrueDEM

panagenda GmbH
+
+

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About

TeamViewer DEX is an intelligent Digital Employee Experience platform that proactively detects and resolves IT issues before they impact your workforce. It continuously monitors device health, application performance, and user sentiment to eliminate digital friction and keep employees productive. Automated remediations handle routine problems instantly, while IT teams receive deep insights to resolve complex issues faster. By preventing disruptions, organizations reduce downtime, increase morale, and lower operational costs. With enterprise-grade security, advanced patching, and scalable endpoint management, TeamViewer DEX strengthens compliance and improves overall resilience. The platform delivers a smoother digital work environment that empowers both employees and IT teams.

About

TrueDEM by panagenda is a Digital Experience Monitoring (DEM) solution purpose-built for Microsoft 365 environments. It gives IT teams end-to-end visibility into how employees actually experience Teams, Outlook, SharePoint, OneDrive, and other M365 workloads — correlating network performance, device health (CPU, memory, disk), Wi-Fi quality, and Microsoft 365 service health into a single, actionable view. TrueDEM proactively surfaces issues like poor Teams call quality, slow app load times, and degraded network paths before they generate help desk tickets, enabling IT to troubleshoot with root-cause data instead of guesswork. It supports agent-based endpoint monitoring alongside synthetic and real-user telemetry, offers week-over-week trend and anomaly detection, and delivers reporting for adoption, engagement, and experience benchmarking across sites, departments, or the whole tenant.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

TeamViewer DEX is built for IT leaders, enterprise teams, and organizations managing large digital workforces who need proactive monitoring, automated remediation, and seamless employee experience management

Audience

IT Operations, Service Desk, and Digital Workplace teams at mid-to-large enterprises running Microsoft 365 at scale, including IT Directors and CIOs responsible for employee digital experience and Teams/M365 performance.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

TeamViewer
Founded: 2005
Germany
www.teamviewer.com/en-us/products/dex/

Company Information

panagenda GmbH
Founded: 2007
Germany
www.panagenda.com

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Categories

Categories

Integrations

Axonius Supported
Azure Virtual Desktop Supported
Citrix DaaS Supported
IGEL Supported
Microsoft OneDrive Not Supported
Microsoft Outlook Not Supported
Microsoft SharePoint Not Supported
Microsoft Teams Not Supported
ServiceNow Supported

Integrations

Axonius Not Supported
Azure Virtual Desktop Not Supported
Citrix DaaS Not Supported
IGEL Not Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Microsoft SharePoint Supported
Microsoft Teams Supported
ServiceNow Not Supported
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