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About

THAT WAS AI is a cloud-based AI voice support agent for Shopify merchants. It connects a Shopify store’s catalog, order, customer, and policy information to a phone assistant that answers inbound customer calls and can place orders, check order status, update eligible shipping addresses, cancel eligible unfulfilled orders, and answer product questions. For issues outside its configured permissions or confidence, it can create a support ticket or transfer the call to a human with conversation context. Merchants can connect a new phone number through Twilio or use an existing number through a SIP trunk. The product also supports outbound calls to shoppers who abandon carts, with the assistant able to answer questions and assist with purchases. A dashboard provides call logs, transcripts, summaries, and analytics. It is designed for Shopify store owners and support teams handling phone-based service and order inquiries.

About

fonio is an AI phone assistant that answers calls around the clock and handles conversations like a human employee. It can receive calls, understand each caller’s request, answer common questions, collect structured information, forward urgent or specialized inquiries, schedule appointments, and send transcripts or callback notes when staff are unavailable. Businesses can define the assistant’s voice, language, welcome message, in-call behavior, escalation rules, and post-call workflows without coding. fonio can handle multiple calls at once, helping teams avoid missed calls and long hold times during busy periods. Its multilingual assistant supports more than 35 languages, automatically recognizes the caller’s language, responds appropriately, and can switch languages during a conversation. It connects with calendar tools, CRMs, databases, and internal systems through native integrations and APIs, allowing it to check availability, retrieve information, write data back, etc.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify store owners

Audience

Companies that need to answer calls, schedule visits, and route urgent cases without keeping receptionists constantly on duty

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$62/month
Basic is $62/month for the first 3 months under the launch offer, then $89/month. The plan includes 200 call minutes per month, one connected store, and one voice assistant. Additional usage is $0.46/minute. Charges are in USD; recurring and usage charges are billed every 30 days.
Free Version Supported
Free Trial Supported

Pricing

€99 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

THAT WAS AI
Founded: 2024
India
www.thatwasai.com

Company Information

fonio
Founded: 2024
Austria
www.fonio.ai/

Alternatives

Alternatives

Smartest Voice

Smartest Voice

SmartestVoice
Ovebot

Ovebot

AWeb Design SRL

Categories

AI Voice Agents Supported

Categories

Integrations

Cal.com Not Supported
Calendly Not Supported
HubSpot CRM Not Supported
Mailchimp Not Supported
Make Not Supported
Notion Not Supported
Salesforce Not Supported
Shopify Supported
Slack Not Supported
Trello Not Supported
Twilio Supported
WhatsApp Not Supported
monday CRM Not Supported
n8n Not Supported

Integrations

Cal.com Supported
Calendly Supported
HubSpot CRM Supported
Mailchimp Supported
Make Supported
Notion Supported
Salesforce Supported
Shopify Not Supported
Slack Supported
Trello Supported
Twilio Not Supported
WhatsApp Supported
monday CRM Supported
n8n Supported
Claim THAT WAS AI and update features and information
Claim THAT WAS AI and update features and information
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Claim fonio and update features and information