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About

Sutherland Perform analyzes customer interactions across multiple parameters. It examines employee compliance and adherence to prescribed customer engagement processes to monitor and track employee behavior. This identifies new opportunities that can help employees transform the customer experience. Perform utilizes customer voice, email, chat, and social interactions to provide actionable insights at an agent, team, manager, channel, LOB, and company-wide level. These insights help employees see through personalized coaching how they can better assist customers and the changes they can adopt in the future to deliver a better experience. Our tools, technology, and our people, ensure your business can thrive in an increasingly remote world. Our teams help you unlock high-performance outcomes with flexible, resilient services delivered dynamically from anywhere in the world.

About

Crowd.dev is an open source developer data platform designed to help companies unify community, product, and customer data, providing actionable insights for go-to-market teams. By integrating with platforms such as GitHub, Discord, Slack, and LinkedIn, crowd.dev consolidates developer interactions across various touchpoints, offering a comprehensive view of the customer journey, even before formal engagement. The platform features AI-powered data enrichment, enhancing contact and organization profiles with over 25 attributes, including emails, social profiles, work experience, and technical skills, as well as more than 50 organization attributes like industry, headcount, and revenue. Advanced analytics and reporting tools enable users to identify trends, perform sentiment analysis, and access opinionated reports on topics like product-market fit and open-source community activity.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

AI-powered customer interaction platform that helps companies improve the customer experience

Audience

Developer relations teams in search of a solution to enhance community engagement and gain deeper insights into developer interactions to drive growth and improve the developer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-perform

Company Information

crowd.dev
Founded: 2021
United States
www.crowd.dev/

Alternatives

Alternatives

Touchpoint Dashboard

Touchpoint Dashboard

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Clearbit

Clearbit

HubSpot
LeadCandy

LeadCandy

Hachi Labs

Categories

Categories

Integrations

Discord
Discourse
GitHub
HubSpot CRM
HubSpot Customer Platform
LinkedIn
OverflowAI
Reddit
Segment
Slack
X (Twitter)
Zapier
n8n

Integrations

Discord
Discourse
GitHub
HubSpot CRM
HubSpot Customer Platform
LinkedIn
OverflowAI
Reddit
Segment
Slack
X (Twitter)
Zapier
n8n
Claim Sutherland Perform and update features and information
Claim Sutherland Perform and update features and information
Claim crowd.dev and update features and information
Claim crowd.dev and update features and information