SurveySparrow vs. iFeedback Comparison


SurveySparrow	iFeedback BHM Media Solutions	+	+
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About Transform organizations into brands by refining experiences with SurveySparrow. The experience management platform helps create not only engaging surveys but assists in closing the feedback loop efficiently. Supporting 70+ languages and dedicated NPS and Customer experience modules help better understand customer loyalty. SurveySparrow enables business organizations to collect feedback via a chat-like interface, gain insights, and make data-driven decisions to improve products, services, and customer experience. Set up automation and manage feedback with the in-built Ticket management tool. Monitor and manage online reviews efficiently with the Reputation management module. Join the bandwagon of 100k+ customers in 149 countries to deliver delightful customer experiences.		About Collect online or offline feedback. Whether via a branded iFEEDBACK® terminal in your shop or via the iFEEDBACK® integrations on your website. Simply identify your negative ratings and react in real-time. Manage all incoming feedback centrally in the iFEEDBACK® Helpdesk. Create tickets and campaigns for your customers and employees. Integrate with Google, Facebook, Tripadvisor and more to respond to feedback in real-time. Automatic ticket creation. CRM system. More efficiency guaranteed and you get better ratings. More sales with less effort! Show your customers your ratings. Increase the trust and at the same time the conversion rate for bookings, purchases and more! Tailored for every business. Simply collect offline feedback with our portable terminals. Of course incl. genuine iPad! Manage reviews from your business, website or various online platforms in one interface!
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience SMBs and Enterprises		Audience Businesses and brands searching for a solution to turn customers into fans
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $19.00/month/5,000 responses We also have different custom pricing for our Customer Experience and 360 Feedback plans. We also offer custom pricing for clients based on requirements Free Version Free Trial		Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 4.7 / 5 ease 4.9 / 5 features 4.7 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros Survey Sparrow is a pretty intuitive No-code survey form builder with a strategic insight collector. It supports multiple usages of survey building, especially we are using for marketing research and customer feedback. It was easy and took very little time to develop. You can create or build surveys with zero codings. It doesn't have any complexity. No learning curve required. It creates intuitive surveys to collect thoughts from users. Free trial also available. It requires a simple drag and drop build and customize surveys. It offers a great feature to build as a required survey site. Its templates are very appealing. Drag and drop to build. It also offers centralized data collection to analyze the feedbacks better. SurveySparrow is an all in one solution. This software not just do the surveys but also manage it. Provides various survey forms like feedback forms and classic forms. Customisable features. Very easy to use. 14 days free trial is available. Analysis text and sentiments. #1- Drag and drop survey builder. #2- Best to acknowledge the customer experience and their understandings. #3- Mobile version support and multi-channel data resources. Easy to use Great dashboard for easy management Highly customizable surveys Ready to use survey templates & question lists Online or Offline surveys Lots of integrations It's easy to set up and work with data forms. It has a very clean design and works extremely well and clear.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information SurveySparrow Founded: 2017 United States surveysparrow.com		Company Information BHM Media Solutions Founded: 2008 Germany www.ifeedback.de/en/
Alternatives Sogolytics		Alternatives Surveyapp
SurveyLegend		Survicate
QuestionPro		Orbitrics Zivot Labs Inc
SurveyOL SurveyOL.com		Guestmeter
AskNicely View All		Tabsurvey View All
Categories 360 Degree Feedback Chatbot Customer Engagement Customer Experience Customer Feedback Customer Satisfaction Employee Engagement Employee Survey Experience Management Market Research NPS Online Form Builders SMS Survey Survey		Categories Survey
Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video Show More Features 360 Degree Feedback Features Dashboard Feedback / Surveys Progress Tracking Question Library Rater Selection Self Service Portal Supports External Reviewers Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Employee Engagement Features Benchmarking Cultural Alignment Employee Awards Employee Guides Employee Recognition Feedback Management Goal Management Health & Wellness Programs Performance Management Pulse Surveys Experience Management Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Market Research Features Benchmarking Compensation Management Data Management Email / Online Face-to-Face Panel Management Paper-Based Phone-Based Sample Management Statistical Analysis Survey Management Online Form Builders Features Artificial Intelligence Assign Roles / Permissions Collaboration Tools Conversational Forms Data Tables Drag & Drop / No Code Export to PDF HIPAA Compliant Import Existing Forms Mobile Forms Offline Forms Pre-made Templates Quizzes / Questionnaires Reporting / Data Visualization Signup Forms Surveys SMS Survey Features Alerts / Notifications Analytics / Reporting Audience Targeting Campaign Management Contact Management Customizable Templates Keyword Tracking Mass Texting Message Personalization MMS Scheduled Messaging Survey Builder Template Management		Survey Features Custom Survey URLs Data Analysis Tools Email Marketing Mobile Survey Offline Response Collection Paper Survey Question Branching Question Library Site Intercept Survey Skip Logic Supports Audio / Images / Video
Integrations ActiveCampaign BI Book Calendly GoTo Training Google Analytics Jira Microsoft Power BI Netlify Pabbly Connect Pocket Stripe Teamwork CRM Toggle Webflow WordPress X (Twitter) Xero Zenkit Base Zenkit To Do Zoho Campaigns Show More Integrations View All 81 Integrations		Integrations ActiveCampaign BI Book Calendly GoTo Training Google Analytics Jira Microsoft Power BI Netlify Pabbly Connect Pocket Stripe Teamwork CRM Toggle Webflow WordPress X (Twitter) Xero Zenkit Base Zenkit To Do Zoho Campaigns Show More Integrations
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