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About

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

About

Create and share beautiful online forms and surveys with Typeform, a versatile data collection tool for professionals. Typeform helps users build contact forms, quizzes, employee fedback surveys, suggestion box forms, and so much more. With its smooth and gorgeous interface, users can easily customize their forms to capture the information they need, see every change in real-time, and so much more. The solution also offers over 500 integrations and comes with simple analytics to give quick insights.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Individuals, small & large organizations. | Customer Experience, Market Research, HR, Digital.

Audience

Freelancers, Design Enthusiasts, NGOs, Large Enterprises, Market Research Companies, Bloggers, and others.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49.00/month
Free Version Supported
Free Trial Supported

Pricing

$25.00/month
Basic - free
Pro - $30/month
Pro - $59/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.8 / 5
design 5.0 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • 1. SurveyLab can be easily integrated with third-party application for more features. 2. The surveys created on Survey Lab are intuitive and fun to attempt by the user. 3. The creation of surveys does not take a lot of time. 4. The user interface is user-friendly.
  • It can be share over any social media. It has the most responsive interface. It let you make forms from templates and sample designs. I have been making forms for getting feedback. You will get accurate data from it.
  • The sample forms gets updated regularly. Data accuracy is very high. Everything can be monitored while form is active. It has very precise colour scheme.
  • I have used a lot of platforms to make feedbacks but my finest experience was with this platform. You get all the necessary tools at one place. It has templates to help you. You can send it to anyone.
  • I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment. It is easy and very handy. Tools are really helpful.

Cons

  • 1. Honestly, I haven't found any con of this software in my usage, it does what it claims.
  • No cons as per say but it could have more user friendly dashboard.
  • It is new in the market. It doesn't have trial version.
  • I am using it since last year and I have not felt any major issues with it.
  • Not that famous and needs a few modifications in the user-interface. Price is nice but should involve more things.

Pros & Cons from Real Users

Pros

  • Typeform is extremely easy to use and get setup. Typeform also provides extremely useful functionality for taking user responses like media, dynamic questions and more.
  • Typeform is an intuitive and appealing survey form constructor tool. It's a no-code survey builder tool, It helped me to easily build only using simple steps. The options to add a business logo and header on the survey makes it more vital for my usage.
  • Typeform is no code survey builder. It requires a simple drag and drops to build and customize the surveys. It gives you the flexibility to design and add custom brand logos and UI. You can also integrate this solution with email marketing.
  • Everyone is familiar with it and it has plenty of integrations.
  • Typeform is a powerful form and survey maker. It is a full fledged survey creation tool which supports multiple logics, functions and calculations and cover a wide niche with different conditions. The features it offers- - Supports file upload - Supports Payment Collection - Offers Customizable Thank You screen. - Supports Logics in forms.

Cons

  • Pricing, very, very expensive to use, it's a much better alternative than Google forms, but can get very pricey for larger teams.
  • Mobile view surveys are not very effective and reliable on browsers.
  • Not really, it does it's survey building job very well.
  • Not super customizable. Everyone who sees the layout knows that it's typeform.
  • It is very credible candidate for creating online survey forms. No Cons.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

SurveyLab
Founded: 2009
Poland
www.surveylab.com

Company Information

Typeform
Founded: 2012
Spain
www.typeform.com

Alternatives

Alternatives

SurveyOL

SurveyOL

SurveyOL.com
Surveyed

Surveyed

Spicyfy Ventures

Categories

Employee Survey Supported
Forms Automation Supported
Market Research Supported
NPS Supported
Polling Supported
Survey Supported

Categories

Customer Feedback Supported
Data Collection Supported
Employee Survey Supported
Forms Automation Supported
Market Research Supported
Online Quiz Makers Supported
Survey Supported

Forms Automation Features

Approval Process Control Not Supported
Archiving & Retention Not Supported
Collaboration Supported
Document Indexing Not Supported
Drag & Drop Supported
Full Text Search Not Supported
Remote Document Access Not Supported
Rules-Based Workflow Not Supported
Text Editing Supported
Version Control Not Supported

Market Research Features

Benchmarking Not Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Supported
Panel Management Supported
Paper-Based Supported
Phone-Based Not Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Polling Features

Data Analysis Tools Supported
Email Distribution Supported
Feedback Collection Supported
Live Results Tracking Supported
Multiple Question Types Supported
Online Polling Supported
Phone Polling Not Supported
Presentation Tools Supported
Q & A Supported
Skip Logic Supported
SMS Polling Supported
Supports Audio / Images / Video Supported

Pre-employment Testing Features

Aptitude Testing Not Supported
Candidate Comparison Not Supported
Candidate Management Not Supported
Customizable Tests Supported
Online Testing Supported
Personality Testing Supported
Pre-made Test Library Not Supported
Real Time Reporting Supported
Skill Testing Supported
Test Authoring Not Supported
Workflow Management Not Supported

Forms Automation Features

Approval Process Control Not Supported
Archiving & Retention Supported
Collaboration Supported
Document Indexing Not Supported
Drag & Drop Supported
Full Text Search Not Supported
Remote Document Access Supported
Rules-Based Workflow Supported
Text Editing Supported
Version Control Not Supported

Market Research Features

Benchmarking Not Supported
Compensation Management Not Supported
Data Management Not Supported
Email / Online Not Supported
Face-to-Face Not Supported
Panel Management Not Supported
Paper-Based Not Supported
Phone-Based Not Supported
Sample Management Not Supported
Statistical Analysis Not Supported
Survey Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Integrations

FreshMail Supported
Mailchimp Supported
Stackreaction Supported
6clicks Not Supported
ANDRE Not Supported
Airbyte Not Supported
AutomateMyApp Not Supported
Buildfire Not Supported
Clientpulse Not Supported
Haswent Composer Not Supported
Ketch Not Supported
NeverBounce Not Supported
Obviously AI Not Supported
OnePgr Not Supported
Rivet Logic Not Supported
Salesforce Supported
Simple.ink Not Supported
Valuecase Not Supported
Vervemail Not Supported
Xara Web Designer Not Supported

Integrations

FreshMail Supported
Mailchimp Supported
Stackreaction Supported
6clicks Supported
ANDRE Supported
Airbyte Supported
AutomateMyApp Supported
Buildfire Supported
Clientpulse Supported
Haswent Composer Supported
Ketch Supported
NeverBounce Supported
Obviously AI Supported
OnePgr Supported
Rivet Logic Supported
Salesforce Not Supported
Simple.ink Supported
Valuecase Supported
Vervemail Supported
Xara Web Designer Supported
Claim SurveyLab and update features and information
Claim SurveyLab and update features and information
Claim Typeform and update features and information
Claim Typeform and update features and information